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Issue 884793 link

Starred by 1 user
Status: Fixed
Owner:
zea@chromium.org
Closed: Sep 26
Cc:
█ sindhu.chelamcherla@chromium.org
█ ghendel@chromium.org
twelling...@chromium.org
zea@chromium.org
pkl@chromium.org
ios-bugs-priority@chromium.org
chrome-conops-escalation@google.com
ios-bugs@chromium.org
█ ramyan@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Android , iOS
Pri: 1
Type: Bug



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Spike in reports of news feed not working on Android

Project Member Reported by ecabrera@chromium.org, Sep 17 
Chrome Version: M68 & M69
OS: Android 7 & 8

What steps will reproduce the problem?
(1) Open Chrome on Android
(2) New tab should show news on your language
(3) Is not showing for PT-BR users

What is the expected result?

Show news for PT BR users

What happens instead?
Message that you have no news


Significant increase in reports from braziian-portuguese users about newsfeed not showing

Source
https://pulse.corp.google.com/#/feedbackneutron?filterList=%7B%22ISSUETAG_value%22:%22%23issue%3EChrome%3EStoriesToRead%3EFeedNotWorking%22%7D,%7B%22product_name%22:%22Chrome%20-%20Mobile%22%7D,%7B%22FLATTENED_PSDKEY%22:%22os%22,%22_dst%22:1%7D&FeedbackIssuesView~psdFilterPie0~settings=pie,PSD_os,f,PSD_os,count,FeedbackIssuesView,,f,&base_params=1i1x9to1


Examples
https://listnr.corp.google.com/report/85666932255
https://listnr.corp.google.com/report/85666796912
https://listnr.corp.google.com/report/85666603106
https://listnr.corp.google.com/report/85666170602

Comment 1 by chelamcherla@chromium.org, Sep 18

Cc: chelamcherla@chromium.org
Components: -UI>Browser UI>Browser>ContentSuggestions UI>Browser>Mobile UI>Browser>NewTabPage
Labels: -Pri-3 Target-71 M-71 Needs-triage-Mobile Triaged-Mobile FoundIn-71 Pri-2
Tested the issue in Android and able to reproduce the issue. 

Steps Followed:
1. Changed language to portugese
2. Opened Newtab page and observed no articles

Chrome versions tested:
60.0.3072.0 , 69.0.3497.100 , 71.0.3554.0 (Latest canary)	

OS:
Android 7.0.0

Android Devices:
Samsung s7

Issue is seen from older M-60 builds, hence considering as Non-Regression and marking as Untriaged.

Please navigate to below link for log's and video  --
go/chrome-androidlogs/884793

Thanks!

Comment 2 by ecabrera@chromium.org, Sep 18

Labels: OS-iOS

Comment 4 by ghendel@chromium.org, Sep 18

Cc: -chelamcherla@chromium.org twelling...@chromium.org sindhu.chelamcherla@chromium.org pkl@chromium.org zea@chromium.org
Labels: -Pri-2 Pri-1
Can we get an owner for this soon?

Comment 5 by zea@chromium.org, Sep 18

Owner: zea@chromium.org
Status: Assigned (was: Untriaged)
Looking into it.

Comment 6 by ghendel@chromium.org, Sep 18

Cc: ghendel@chromium.org

Comment 7 by zea@chromium.org, Sep 18

Status: ExternalDependency (was: Assigned)
Tracking internally: https://b.corp.google.com/issues/115992149

Comment 8 by twelling...@chromium.org, Sep 18

Labels: zine-triaged

Comment 9 by zea@chromium.org, Sep 26

Status: Fixed (was: ExternalDependency)

Comment 10 by ghendel@chromium.org, Sep 26 

This is fixed on iOS too?

Comment 11 by zea@chromium.org, Sep 26 

Yes, this was a server change that affected both platforms. The fix is live.

Comment 12 by vbarig...@chromium.org, Nov 15 

Verified on chrome beta version 71.0.3578.57 on iPad 2018 with iOS 11.4.1 and iPhone X with iOS 12.0.1 following the steps mentioned in comment # 0, 1.  Article suggestions are displayed.  Looks good.
►

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