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Issue 884670 link

Starred by 7 users
Status: Archived
Owner:
igorcov@chromium.org
Closed: Dec 20
Cc:
marcore@chromium.org
emaxx@chromium.org
█ bartfab@chromium.org
█ jayhlee@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug


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Hotlists containing this issue:
Chrome-Bug-Cleanup


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devices losing enrollment during update

Project Member Reported by marcore@chromium.org, Sep 17 
ChromeOS version: 66.0.3359.158
ChromeOS device model: HP Chromebook 11 G5 & Lenovo N22 
Case#: 16852580

Description:
Chromebooks get unenrolled when trying to update

Steps to reproduce: 
Wiped devices and try again, the results are the same, the devices get unenrolled (loss of policies) after updates

Current Behavior / Reproduction: 
Update the device, it loses enrollment

Expected Behavior: 
Update device all settings and policies remain

Drive link to logs: https://drive.google.com/open?id=1dTezI3eS5R-jjavJTRDMS7vOGWZDo3Uq

Comment 1 by marcore@chromium.org, Sep 17

Components: Enterprise>Enrollment
the issue is similar to crbug.com/878595 but:
1) the clobber log is not modified in the devices
2) there isn't any panic or crashes

Comment 2 by atwilson@chromium.org, Sep 19

Cc: bartfab@chromium.org emaxx@chromium.org
Owner: igorcov@chromium.org
+igor to see if there's anything useful in the logs

Comment 3 by sylcat@google.com, Dec 14 

Hello!
This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time
- If you are currently working on this bug, please provide an update.
- If you are currently affected by this bug, please update with your current symptoms and relevant logs.

If there has been no updates provided by EOD Wednesday, 12/19/18 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary.

Thank you!

Comment 4 by sylcat@google.com, Dec 20

Status: Archived (was: Untriaged)
Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information.
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