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Issue 884372 link

Starred by 2 users

Issue metadata

Status: Closed
Owner:
Closed: Nov 2
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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[all boards] Dev screen is seen while transitioning from Normal to Dev mode

Project Member Reported by pgangishetty@chromium.org, Sep 14

Issue description

Chrome Version: (copy from chrome://version)
OS: (e.g. Win10, MacOS 10.12, etc...)

What steps will reproduce the problem?
(1)Recovered DUT in Dev mode
(2)Transitioned to Normal mode
(3)Signed in as user in Normal mode
(4)Transition back to Dev mode using 3 finger press (esc+F3+power) - Recover.jpg
(5)Hit Enter on 'Turn OS Verification off' screen to transition to Dev mode - OS_Verificatio_Off.jpg
(6)Observe

What is the expected result?
1. Dev screen should not be seen while transitioning from Normal mode to Dev mode.
2. Transition screen should be displayed directly.    

What happens instead?
1. User is taken to Dev screen and when hit ctrl+d or wait for the beep, user is taken to OOBE screen to sign in
2. Once signed in after the first reboot, then you see the transition screen from Normal to Developer mode.

Note:
1. When the user is not logged in Normal mode at step 3, and when you press ctrl+d on Dev screen the transition screen appears without taking you to OOBE screen.    


Please use labels and text to provide additional information.
Logs and screenshots attached.  

If this is a regression (i.e., worked before), please consider using the
bisect tool (https://www.chromium.org/developers/bisect-builds-py) to help
us identify the root cause and more rapidly triage the issue.

For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.


 
Cc: kmshelton@chromium.org
Components: OS>Firmware
Summary: [all boards] Dev screen is seen while transitioning from Normal to Dev mode (was: Dev screen is seen while transitioning from Normal to Dev mode )
Cc: kbleicher@chromium.org
Labels: ReleaseBlock-Stable
This bug does not have an owner and is marked RBS. Please update with the plan and ETA to fix the issue or remove the RBS label if this is no longer a blocker. Thanks.
Ping on this. Is this still happening on all boards? We are nearing M70 stable checkpoints.
Yes it is still happening and across all boards. 
Just tried this on M69 with Caroline. I seem to be seeing the same issue. For clarity is the bug here that Transition_screen.jpg in the pantheon link is not appearing?
Re: #7 - Yes, Transition_screen.jpg should appear first once initiated the transition.
Labels: -M-70 M-71
Moving to M71 as this was also seen on M69.
Seeing this in M71 with build version 11151.3.0, 71.0.3578.0
Tested on 3 devices (Paine, Speedy & Nocturne) and not able to reproduce with M70 build version 70.03538.76/11021.56.0 beta channel.  

Will update on other milestones as tested.
Tested on Wolf, Elm & Speedy with M71 build version 11151.11.0, 71.0.3578.21 and not able to reproduce.
Owner: geo...@google.com
Geo, do we want to close this?
Status: Closed (was: Untriaged)
sgtm, closing.

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