UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.92 Safari/537.36

Steps to reproduce the problem:
1. Cloud print command given, computer printer warms up but doesnt give out print out.
2. Shows as in progress in history
3. 

What is the expected behavior?

What went wrong?
When cloud print given on a PC, the printer warms up and no print out is given out.The printer is then shown offline and print command history shows as in progress.

Did this work before? N/A 

Chrome version: 69.0.3497.92  Channel: stable
OS Version: 10
Flash Version: