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Issue metadata

Status: Untriaged
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Weird hang on signin

Project Member Reported by atwilson@chromium.org, Sep 11

Issue description

See https://listnr.corp.google.com/product/208/report/85653664018 for logs (feedback collected once device finally rebooted).

1) I signed in to my corp account on my Eve device.
2) I signed out and returned to the login screen.
3) I signed into my personal account.
4) Instead of entering into a user session, I was left at the signin screen.

I could see the wifi indicator blinking, showing that I was connecting/disconnecting to wifi. I could mouse around with my mouse, but the device seemed to ignore my keyboard input.

After waiting for a minute or so, I gave up and power cycled the device. Now the device would not boot up (was left with a black screen). After a few minutes and several attempts to hold down the power button to force a restart, the device did power up (after I connected it to power - not sure if that made any difference or if it was a coincidence that it powered on at that point).

I see this in the logs:

334 | 2018-09-11 11:53:56 | Chrome OS Recovery Mode | No bootable storage device in system | 0x5a

which might explain why I was left at a black screen, but I'm surprised that I didn't get any recovery UI (Chrome OS is missing or damaged).

Chrome logs for the session are 0 bytes, so no info there.

Couldn't figure out any way to repro

 

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