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Issue 881718 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Jan 15
Cc:
kkaluri@chromium.org
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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After updating to v69, Chrome starts then freezes after couple seconds, then closes

Reported by felix.he...@gmail.com, Sep 7 
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Steps to reproduce the problem:
1. Update to 69 stable
2. Open Chrome
3. Wait 3 seconds - you can type and open tabs in that 3 seconds

What is the expected behavior?
I can use Chrome.

What went wrong?
Chrome closes. No "Aw, Snap!", no other message, it just closes a seond or so after freezing (which in turn is 3s after starting).

client_id (also attached the Local State file)
"client_id2":"13f2e4ab-edb7-45a7-a802-0ebd93294a4f","client_id_timestamp":"1478100499"

Crashed report ID: No, since it just closes

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? Yes 68

Chrome version: 69  Channel: stable
OS Version: 10.0
Flash Version: Crash on Startup

Since the update to 69, Chrome tells me to uninstall Dropbox at startup. So I see that tab open, and I have 3s to interact with it. I managed to close that page and open a new tab with google.com open in those 3s, but it still freezes.
Also, I uninstalled Dropbox as the page states - curiously, when opening Chrome again afterwards, it still lists Dropbox as installed and still freezes. Maybe something with the Program scan thing is wrong?
Local State
63.7 KB View Download

Comment 1 by kkaluri@chromium.org, Sep 10

Cc: kkaluri@chromium.org
Labels: Needs-Feedback
felix.herbst@ Could you re-try the scenario on clean profile with no apps/extensions and let us know your observations. If the browser still crashes please help us with latest 16 digit crash id from chrome://crashes

Comment 2 by felix.he...@gmail.com, Sep 14 

Forgot to mention that I tried a clean profile already but it didn't change anything. After uninstalling/reinstalling, extensions still were there - I'm gonna try a full clean uninstall/reinstall on Monday and see whether that helps.

(is there a better/more official guide for a full cleanup than messing with the registry as in https://productforums.google.com/forum/#!msg/chrome/l3t67Fsq56A/MmqUXWuNBAAJ?)
Project Member

Comment 3 by sheriffbot@chromium.org, Sep 14

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by felix.he...@gmail.com, Sep 17 

After uninstalling again with "Remove Userdata" checked, deleting some folders, then re-installing and logging back in I no longer experience the crash.
I'd say the issue is solved for me, but it's still weird...
Note that Chrome doesn't ask me to uninstall Dropbox anymore as in the beginning.

Comment 5 by jmukthavaram@chromium.org, Sep 18

Labels: Needs-Feedback
Thanks for the reply. As per C#4, issue got resolved but still weird. You can see uninstall Dropbox once you select chrome & click on Uninstall button in control panel. Are you talking about the same or let us know if that is not the case?

Comment 6 by dtapu...@chromium.org, Jan 15

Status: WontFix (was: Unconfirmed)
Closing issue due to lack of information provided. If the issue still exists please open a new issue with the reproduction steps.
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