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Issue 881683 link

Starred by 2 users

Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Cookies gone after upgrading from 68 to 69

Reported by kailo...@gmail.com, Sep 7

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.81 Safari/537.36

Example URL:

Steps to reproduce the problem:
1. Be me, have chrome 68
2. Encounter a "no top sites on NTP" issue, start diagnosing
3. Reset chrome settings (not user data), restart browser a couple of times with no extensions enabled
4. Notice chrome upgrade is available, do it
5. Restart again to see new tab page working, but cookies gone

What is the expected behavior?
I still have cookies after upgrading to M69.

What went wrong?
Cookies gone, had to log in again to all pages _except_ gmail and google services in general. Saved passwords are still there so that helped a bit.

Does it occur on multiple sites: Yes

Is it a problem with a plugin? No 

Did this work before? Yes 68

Does this work in other browsers? Yes

Chrome version: 69.0.3497.81  Channel: stable
OS Version: 10.0
Flash Version:
 
Components: -Blink Internals>Network>Cookies
Labels: Needs-Bisect Needs-Triage-M69
Cc: krajshree@chromium.org
Labels: Triaged-ET Needs-Feedback
kailoran@ - Thanks for filing the issue...!!

Could you please provide a screen cast for better understanding of the issue.
This will help us in triaging the issue further.

Thanks...!!
Have same issue, cookies are not saved after restarting Chrome. Issue reproduces on dev (70.0.3538.9) also. Tried on 68 with clean profile - works as expected on same site (i.e. cookie persists)
Attaching screencast
chrome.mov
9.5 MB View Download
@krajshree I'm unable to cast anything since it happened exactly once, during an upgrade. I got logged out of everything. It seems different from what #4 mentions, things are fine for me now on 69, but the upgrade from 68 to 69 ate cookies.
Project Member

Comment 6 by sheriffbot@chromium.org, Sep 12

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
kailoran@ - As per comment #5, please let us know if the issue can be closed.

Thanks...!!
This is a report of a single instance of what looks to be a bug in some cookie database upgrade process that's not as robust as it should be. Why should it be closed?
Project Member

Comment 9 by sheriffbot@chromium.org, Sep 14

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Unable to reproduce the issue on win-10 using chrome reported version #69.0.3497.92.
Attached a screen cast for reference.

Following are the steps followed to reproduce the issue.
------------
1. On chrome #68.0.3440.106, logged into gmail.com and checked for cookies at chrome://settings/content.
2. Relaunched chrome and after the version got updated to 69.0.3497.92, checked the cookies and observed that none of the cookies were gone.

kailoran@ - Could you please check the attached screen cast and please let us know if anything missed from our end. Also if possible please provide any sample url where is issue is getting observed.

Thanks...!!
881683.mp4
2.5 MB View Download
The screencast is okay, if a bit overkill for what should be clear from a text description IMO :) In my case, let's say I logged in to gmail before noticing the issue, so the cookies tab had some google cookies, but _everything else_ there was gone (I was logged in to multiple sites on that profile). So any url, essentially.

Thanks for checking. I don't expect the issue to have a trivial reproduction scenario, it looks like a random corruption that's not handled gracefully; so this is a data point for the migration not being 100% robust.
Project Member

Comment 12 by sheriffbot@chromium.org, Sep 17

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: morlovich@chromium.org
To those for whom the issue reoccurs every time: after a couple of minutes of using chrome, could you go to chrome://histograms and see if there are any entries for Cookie.LoadProblem, Cookie.CommitProblem, and SQLite.Error.Cookie, and if so, paste any that exist here?

As for the one time thing on upgrade: there shouldn't be an upgrade process between 68 and 69, the format is identical...


morlovich@: thanks for the response. So I guess things just exploded somehow in between the couple of restarts in and out of safe mode I did around the upgrade.
Labels: -Needs-Bisect
Again unable to reproduce the issue on win-10 using chrome reported version #69.0.3497.92. Hence, removing the Needs-Bisect label and requesting some one from Internals>Network>Cookies team to please have a look into the issue.

Thanks...!!
If there was no upgrade then I guess there's little that can be done here and it should be closed as not reproducible.
No cookie db upgrade and expected migration during the 68->69 upgrade that is.
Cc: vamshi.kommuri@chromium.org
Labels: TE-NeedsTriageHelp
As we are unable to reproduce the issue from our end (...as per C#10 & C#15) adding label "TE-NeedsTriageHelp" and requesting someone from the respective team to have a look into this and help in further triaging it.

Thanks!
With no repro and clues I think this should be closed.

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