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Issue 881366 link

Starred by 6 users

Issue metadata

Status: Archived
Owner: ----
Closed: Nov 14
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows , Mac
Pri: 1
Type: Bug



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[User Feedback - Stable] Reports of Text Appearing discolored(pink/blue/...) at fractional scale factors

Project Member Reported by craigtumblison@chromium.org, Sep 6

Issue description

Chrome Version: 69.0.3497.81
Windows Version: Windows NT: 10.0.17134

Hey all,

We're seeing a couple reports from users on M69 that text is occasionally appearing pink.

At least one user has indicated this was fixed by updating their graphics card driver.

Listnr:
- https://listnr.corp.google.com/report/85642393284 (includes screenshot)
- https://listnr.corp.google.com/report/85642452795
- https://listnr.corp.google.com/report/85641839204
- https://listnr.corp.google.com/report/85641579860
- https://listnr.corp.google.com/report/85640161456

Community:
- https://productforums.google.com/forum/#!topic/chrome/XZSZMtVtw5o (states it was resolved)
- https://productforums.google.com/forum/#!topic/chrome/HZ3b2O8hClE

From the community, a possible trend is Radeon graphics cards.

This may not be a Chrome issue, but wanted to flag to track reports / feedback trends.

Thanks!
 
Labels: Needs-Triage-M69
Cc: malaykeshav@chromium.org susan.boorgula@chromium.org
Labels: Triaged-ET Needs-Feedback
craigtumblison@ Thanks for the issue.

This issue seems to be similar to the issue 880513.
CC'ing malaykeshav@ the owner of issue 880513 to confirm if this issue is related to the latter one.

Thanks..
I dont think this is related to Issue 880513
Components: UI>Browser UI>HighDPI
Labels: -Pri-3 ReleaseBlock-Stable M-69 OS-Mac Pri-1
Status: Available (was: Unconfirmed)
Cc: thomasanderson@chromium.org osh...@chromium.org derat@chromium.org
Summary: [User Feedback - Stable] Reports of Text Appearing Pink at fractional scale factors (was: [User Feedback - Stable] Reports of Text Appearing Pink on Windows)
Hey all,

Chiming in following the .92 update.

We currently have no reports mentioning "pink" or "yellow", but we do have one report mentioning the text being blue.

- https://listnr.corp.google.com/report/85656087003

I'll check in again toward the end of the week and update.

Thanks!
Cc: -thomasanderson@chromium.org
Labels: -ReleaseBlock-Stable
Summary: [User Feedback - Stable] Reports of Text Appearing discolored(pink/blue/...) at fractional scale factors (was: [User Feedback - Stable] Reports of Text Appearing Pink at fractional scale factors)
Removing the ReleaseBlock-Stable based on #7
It should be safe to move forward in the release. However, we need to keep a close track of feedback related to this issue.
For users experiencing this, please try disabling hardware acceleration by toggling:
chrome://settings/?search=hardware+acceleration+when+available

Also try toggling
chrome://flags/#lcd-text-aa

See if any of this solves the issue.
Hey all, following up with another feedback check-in.

We now have 5 reports for the pink font behavior on .92. They're all from Windows.
- https://listnr.corp.google.com/report/85656872404
- https://listnr.corp.google.com/report/85657917914
- https://listnr.corp.google.com/report/85659537534
- https://listnr.corp.google.com/report/85659764712
- https://listnr.corp.google.com/report/85659833498

We still only have one report mentioning blue font behavior:
- https://listnr.corp.google.com/report/85656087003

No reports of yellow font behavior.

I'll check in again on Monday to see if we have any additional reports.

Thanks!
Cc: -derat@chromium.org
Hey all, following up with another feedback check-in.

We saw a few more mentioning pink font behavior over the weekend:
- https://listnr.corp.google.com/report/85664411608 (Really good screenshot.)
- https://listnr.corp.google.com/report/85661921310 (Really good screenshot.)
- https://listnr.corp.google.com/report/85662710341
- https://listnr.corp.google.com/report/85661622625
- https://listnr.corp.google.com/report/85660994048

One additional one that mentions all kinds of colors:
- https://listnr.corp.google.com/report/85660994048

Since we aren't seeing this spiking, let me know if additional checks are valuable.

Thanks!
Lots of text issues still
Capture.PNG
52.0 KB View Download
Google Chrome	69.0.3497.100 (Official Build) (64-bit) (cohort: Stable)
Revision	8920e690dd011895672947112477d10d5c8afb09-refs/branch-heads/3497@{#948}
OS	Windows
JavaScript	V8 6.9.427.23
Flash	31.0.0.108 C:\Users\cznka\AppData\Local\Google\Chrome\User Data\PepperFlash\31.0.0.108\pepflashplayer.dll
User Agent	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Executable Path	C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Profile Path	C:\Users\cznka\AppData\Local\Google\Chrome\User Data\Default
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Linker	lld-link
Labels: Hotlist-DesktopUIChecked
Status: Archived (was: Available)
**UI mass Triage**

We were unable to find repro steps for this bug. If you have more data to
reproduce this bug or have clear repro steps, please reopen or file a new issue.

Thanks!

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