Sync pauses when signed out of Gmail
Reported by
shivasha...@gmail.com,
Sep 6
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.81 Safari/537.36 Steps to reproduce the problem: 1. Sign into gmail account and sign out from gmail and Chrome sync stops What is the expected behavior? Signing out of Gmail shouldn't affect Sync What went wrong? Workaround for this bug: Type "chrome://flags/#account-consistency" in new tab and select "Disable" from drop-down menu. For some users, even Auto Suggestions don't work when signed out of gmail account. Deleting browsing history and relaunching chrome enables suggestions. Please enable Sync by default even when signed out of gmail. Did this work before? N/A Chrome version: 69.0.3497.81 Channel: stable OS Version: 10.0 Flash Version:
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Sep 11
Eli, can you please handle this issue?
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Sep 11
Thanks for the feedback! As of Chrome 68, your identity in the browser is tied to your identity on Google web services (such as Gmail). When you sign in (or sign out) of the web, you are also signed into/out of Chrome. We made this change to simplify things for users, so that you don't have to reason about which accounts are signed into which places, and so that you don't need to sign in twice (once for the web and once for Chrome). Note that while sync is "paused" when you sign out (since you have severed the connection between Chrome and your Google Account), it automatically resumes the next time you sign back in. So you don't need to go back through the sync opt-in the next time you sign into Gmail; sync will automatically restart. If you want to temporarily browse while being signed out, and don't want to pause sync in the meantime, I recommend trying out Incognito mode: https://support.google.com/chrome/answer/95464. You can also create a second "profile" to do all of your "signed out" browsing in: https://support.google.com/chrome/answer/2364824. Hopefully these features satisfy your use case for wanting to browse while signed out, without pausing sync in the meantime :)
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Sep 13
@ew So here's the scenario: # I log in into gmail using account that is not related to sync in any context # I then use the "Sync is paused" icon in the top right corner and go with "Sign in again" process -> and at this point I am actually signed in using 2 different accounts, where opening gmail goes with the account from step #1 # I sign out of the gmail - and this signs out both accounts with "Sync is paused" message again I sincerely hope not to see the answer that this is expected/intended behavior as well.
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Sep 13
When you click "Sign out" in step #3, that signs you out of *all* accounts that you signed into. This has been true forever; there has never been a way to selectively sign out of an individual Google Account. You re-enter a "Sync is paused" state because you get signed out of your sync account at that step. If you want to stay signed in with your sync account, but only sign out of your "secdonary" (i.e. "non-sync") account, then I recommend using Incognito mode to temporarily sign into the account described in step #1. This will allow you to check your GMail for that account and automatically sign out of *only* that account when you close your Incognito window. Hope that helps!
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Sep 14
"When you click "Sign out" in step #3, that signs you out of *all* accounts that you signed into. This has been true forever;" This is simply not true. I have been using browser in the same way for years - having only one sync account, but logging into my work gmail while at work. Logging out of that gmail (in standard, not incognito mode) would NOT log me out of chrome profile. I am aware what incognito mode is and how it works - but this recommendation is simply not a solution (for the use case already described above). Thanks for the effort though!
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Sep 14
Right, signing out of Gmail previously didn't sign you out of Chrome, but it did sign you out of both your sync account and the work account in Gmail. If you wanted to access the Gmail for you sync account, you would have to sign into that account again. Now, the next time you sign back in with that account to check Gmail, sync will be automatically restarted as well. Again, I'm sorry that the new behavior doesn't match your exact use case. I would still encourage you to explore using multiple profiles (one for checking your work Gmail, one for your personal sync account), since it sounds like that would satisfy your needs!
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Sep 20
"Right, signing out of Gmail previously didn't sign you out of Chrome, but it did sign you out of both your sync account and the work account in Gmail." Since there is no way to be signed in to 2 different gmail accounts as all tabs and windows share the same cookie jar, your explanation is a nonsense. "Again, I'm sorry that the new behavior doesn't match your exact use case." Please spare me the sarcasm, and if you believe that I am the only affected person in the whole world, do so. I would simply like to understand how something that has worked for years in a different way suddenly becomes desired and intended behavior. I have already seen people using multiple profiles, and I find it really funny. :) I am the same person, I need only settings and bookmarks on a regular daily usage. Actually, I have been using open tabs synchronization as this seems to be the only way to share stuff across the devices, but your idea of multiple profiles breaks this use case as well! :) Thanks for all the help.
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Sep 20
maxdule@, are you aware of multi-account support of Google/GMail? https://support.google.com/accounts/answer/1721977 This way, you can be signed into multiple accounts at the same time. The account you use for sync in Chrome has to be the primary (default) account. For each service (such as GMail), you can manually open another tab for a secondary account. I know it does not resolve your original problem I am just curious if this could be of any help to you given this recent change of how Chrome behaves.
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Oct 26
My customer has been having this problem dating back to v68. I implemented the account-consistency workaround and it worked until they were updated to v70. Thus, something has changed. My customer wants to have full control over his account (sign out and manually sign into gmail account) and still have synch turned on. The idea is for security reasons, he does not like the auto login feature. This needs to be fixed for those customers who are security conscious.
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Oct 31
Ditto "Comment 10"
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Nov 29
I have Windows 10. I tried the account consistency fix, and it did nothing. What does this sync even mean? Do I care? If so, how do I fix it?
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Dec 6
Guys, This is like nonsense. How can you do this? so you wanted to control an user on how to login/logout also? really, please dont make such silly mistakes. you must give an option to users how they wanted to do things. please rollback this dirty improvements. Google has alsways been in top list when they do things as their customers/users needed. Dont loose that openion with this silly things and calling them as improvments/updates.
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Dec 17
I don't know why google Product Manager allows this, such a mistake -_-. NONSENSE
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Dec 17
Please reverse back, this feature is nonsense. I just want to logout ALL GOOGLE SERVICES but still keeps the GOOGLE CHROME SYNC
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Dec 17
Switch to firefox -_-. why Google let this happens-_-
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Dec 18
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Dec 27
Facing the same problem. Am forced to use Firefox due to this stupid bug. Because Google Chrome doesn't even bother to save the password of my primary account when I try to login again after it paused syncing. I fail to understand how the functions of a website can be tied to the working of a desktop application.
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Jan 11
Facing same issue. if i sign out from gmail sync was passed.. wht is the connection between chrome and mail...
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Jan 19
(3 days ago)
So I've been facing the same issues, had one account for sync, then few accounts for gmail. My main gmail account which is always open in tab is NOT the one I wan't sync enabled on. You can work around it more or less of you log in first to the sync account, then add second account in gmail. The problem is then every new tab defaults to the main google account, so you tube, calendar etc show is of wrong account. This is insane change, most infuriating is the consistency flag which is not working!!! |
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Comment 1 by viswa.karala@chromium.org
, Sep 6