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Issue 880198 link

Starred by 1 user
Status: Duplicate
Owner:
tangltom@chromium.org
Closed: Sep 11
Cc:
bsazonov@chromium.org
vitaliii@chromium.org
swarnasree.mukkala@chromium.org
mastiz@chromium.org
█ tschumann@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 3
Type: Bug



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Advanced sync settings will not load

Reported by dgob...@gmail.com, Sep 4 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

Steps to reproduce the problem:
1. go to chrome://settings/syncSetup

it will timeout and say "Check your internet connection. If the problem continues, try signing out and signing in again."

What is the expected behavior?
the advanced settings should load

What went wrong?
it says "chrome://settings/syncSetup"

Did this work before? Yes 

Chrome version: 68.0.3440.106  Channel: stable
OS Version: OS X 10.13.6
Flash Version: 

i just reset/cleared sync settings. everything was working i wanted to change my custom encryption password. I cleared everything and signed out iOS and OSX. iOS is now syncing with new password. Can't get desktop settings to load so I can enter new password.

Comment 1 by treib@chromium.org, Sep 4

Components: Services>SignIn

Comment 2 by viswa.karala@chromium.org, Sep 4

Labels: Needs-Triage-M68 Needs-Bisect

Comment 3 by dgob...@gmail.com, Sep 4 

Just now hours later I saw top right the red error sync symbol clicked it and it prompted me to enter my password and now it seems to be working

Comment 4 by swarnasree.mukkala@chromium.org, Sep 5

Cc: swarnasree.mukkala@chromium.org
Labels: Triaged-ET Needs-Feedback
Unable to reproduce the issue on reported chrome version #68.0.3440.106 and latest canary #71.0.3542.0 on Mac 10.13.6 by following the steps as per comment#0. 
Attached screencast for reference

@reporter: As per comment#3, the issue seems to be resolved at your end. Request you to confirm whether we can close the issue.
Thanks.!
880198.mp4
900 KB View Download

Comment 5 by dgob...@gmail.com, Sep 5 

There is definitely an issue but it seems like time fixes it... It might have something to do with having a lot of data synced. I've got 13 apps, 19 extensions, 705 settings, 1215 address bar history, 242 bookmarks, etc
Project Member

Comment 6 by sheriffbot@chromium.org, Sep 5

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 7 by swarnasree.mukkala@chromium.org, Sep 6

Labels: -Needs-Bisect
Unable to reproduce the issue on reported chrome version #68.0.3440.106 and latest chrome canary #71.0.3543.0 using Mac OS 10.13.6, hence removing Needs-Bisect label. Requesting anyone from the dev team to kindly look into the issue.

Thanks.!

Comment 8 by bsazonov@chromium.org, Sep 7

Cc: bsazonov@chromium.org
Labels: -Pri-2 -Type-Bug-Regression Pri-3 Type-Bug
Owner: droger@chromium.org
David, can you please take a look (I don't have a Mac)?

Comment 9 by jkrcal@chromium.org, Sep 11

Cc: vitaliii@chromium.org
Labels: Sync-Triaged
re #5: dgobaud@, 
 - did you encounter any slowness in the initial sync setup (apart from the settings page not loading)?
 - was there some weird behaviour *after* you noticed the red error and signed in again.

cc'ing vitalii@ as FYI as this may be related to custom passphrase sync.

Comment 10 by droger@chromium.org, Sep 11 

Is it a duplicate of bug 881870 ?

Comment 11 by dgob...@gmail.com, Sep 11 

1. no
2. no

Comment 12 by droger@chromium.org, Sep 11

Mergedinto: 881870
Owner: tangltom@chromium.org
Status: Duplicate (was: Unconfirmed)
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