New issue
Advanced search Search tips

Issue 878275 link

Starred by 1 user

Issue metadata

Status: Unconfirmed
Owner: ----
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



Sign in to add a comment

Lenovo Chromebook factory resetting itself

Reported by noz.s...@gmail.com, Aug 28

Issue description

Chrome Version: 67.0.3396.99
Chrome OS Version: 10575.58.0
Chrome OS Platform: Lenovo Chromebook TP 12 MTM- 20GM
<b>Network info: <network, encryption type, router model (if known)></b>

Please specify Cr-* of the system to which this bug/feature applies (add
the label below).

Steps To Reproduce:
(1) devices are left charging overnight
(2) System will get stuck on Chrome logo next day.
(3) It seems devices have factory reset itself and not loading enrollment page

Expected Result:System to boot to Chrome OS normally.


Actual Result: Stuck on Chrome logo.

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?) 10 out of 100 devices.

What is the impact to the user, and is there a workaround? If so, what is
it?> have to manually re enroll.

Please provide any additional information below. Attach a screen shot or
log if possible.

For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.

 

Sign in to add a comment