New issue
Advanced search Search tips

Issue 877848 link

Starred by 1 user

Issue metadata

Status: Archived
Owner: ----
Closed: Dec 18
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



Sign in to add a comment

Chrome says no battery exists, no battery indicator on screen

Reported by willygar...@gmail.com, Aug 26

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10895.21.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.35 Safari/537.36
Platform: 10895.21.0 (Official Build) beta-channel wolf

Steps to reproduce the problem:
1. Crosh battery_test
2. ://power
3. ://system

What is the expected behavior?
It would tell you about battery health, battery %, usage etc. However the system currently claims there is no battery when I use battery_test command: 
No test length specified. Defaulting to 300s
ls: cannot access /sys/class/power_supply/*/online: No such file or directory
dirname: missing operand
Try 'dirname --help' for more information.
No battery found. Insert the battery and reboot the device.

Additionally, no battery icon is present in notification bar and the front LED on the case is blinking orange, which it usually only does when it's in critically low power state (only happened once before to me). 

When I check ://power it claims there is no battery detected (please see attached screen shots). 

[0826/171247:WARNING:power_supply.cc(644)] Found neither line power nor a battery; assuming that line power is connected
Device: Line Power
  path:                    
  online:                  yes
  type:                    Mains
  enum type:               AC
  voltage (V):             unknown
  current (A):             unknown
  max voltage (V):         0
  max current (A):         0
  active source:           
  available sources:       
  supports dual-role:      no
That is what it says after I've been on battery power for 30 minutes.  I'm not currently connected to AC Power and it can't seem to find the battery.  And yet I'm typing this to you on the very same Chromebook without AC power plugged in and supposedly no battery.

What went wrong?
I have no idea, battery indicator is missing and obviously not charging. Orange blinking light blinks all the time.

Did this work before? No 

Chrome version: 69.0.3497.35  Channel: beta
OS Version: 10895.21.0
Flash Version: 	30.0.0.142 

I just got this chromebook and since I open the box and power it up, battery icon never showed, orange blinkigk light blinks all the time and obviously battery isn't charging
 
Screenshot 2018-08-26 at 5.30.24 PM.png
92.9 KB View Download
Screenshot 2018-08-26 at 5.29.00 PM.png
67.0 KB View Download
Components: OS>Kernel>Power
Components: OS>Firmware>EC
Please try a hard reset as described at https://support.google.com/chromebook/answer/3227606?hl=en. If it still doesn't work, it sounds like a hardware issue -- I'd recommend RMA-ing the device to the manufacturer.
Status: Archived (was: Unconfirmed)

Sign in to add a comment