crosh: [0824/202104:WARNING:power_supply.cc(644)] Found neither line power nor a battery; assuming that line power is connected No battery found
Reported by
willygar...@gmail.com,
Aug 25
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 10718.88.2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.118 Safari/537.36 Platform: 68.0.3440.118 (Build oficial) (64 bits) Steps to reproduce the problem: 1. no battery detected 2. no battery found 3. not charging the battery What is the expected behavior? What went wrong? Battery undetected and not charging Did this work before? N/A Chrome version: 68.0.3440.118 Channel: stable OS Version: 10718.88.2 Flash Version: 30.0.0.134
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Aug 27
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Aug 27
You can try doing a hardware reset: https://support.google.com/chromebook/answer/3227606?hl=en&vid=0-1194293641128-1535386180426
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Aug 27
Already did a hard reset without any change, also removed the battery for 30 minutes and connected it again, still no showing the battery icon and runned battery test on crosh, still showing the same message: no battery found
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Aug 27
Is the device currently running on battery power? And what device is it? Please paste the first four lines of chrome://version. Please file a feedback report using Alt+Shift+i and mention "877735" in the description.
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Aug 27
Please generate logs too: https://support.google.com/chrome/a/answer/3293821?hl=en We really do need to know what hardware version this is too. Also, you can remove the battery?
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Aug 28
No, never runned under batery. Dell Chromebook CB1C13 Google Chrome 69.0.3497.35 (Build oficial) beta (64 bits) Revisión ebd60c91b0e2df29a6a90e2ea298b82f89dc834f-refs/branch-heads/3497@{#534} Plataforma 10895.21.0 (Official Build) beta-channel wolf Versión de firmware Google_Wolf.4389.24.62 JavaScript V8 6.9.427.14 Flash 30.0.0.142 Yes, I already removed the battery and instaled back, do you need it to be removed to do some tests?
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Aug 29
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Aug 29
I have done what you suggested! Already removed the battery, made a hard rest, changed the AC power and still not working, is there anything else you suggest me to do? I’m very frustraded.
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Aug 29
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 30
tbroch@ or bleung@ can speak more authoritatively, but if reconnecting the battery and doing a hard reset didn't fix it, my suspicion is that it's bad hardware and that the only option is to RMA it to the manufacturer.
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Aug 30
Agreed, its likely a hardware issue with battery. |
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Comment 1 by willygar...@gmail.com
, Aug 25