New issue
Advanced search Search tips

Issue 875672 link

Starred by 1 user

Issue metadata

Status: Duplicate
Merged: issue 870998
Owner: ----
Closed: Aug 20
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



Sign in to add a comment

All downloads fail as "Failed - Virus scan failed"

Reported by matthew2...@gmail.com, Aug 19

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3521.2 Safari/537.36

Example URL:
https://www.dotpdn.com/files/paint.net.4.0.21.install.zip

Steps to reproduce the problem:
1. Download any file
2. Download completes
3. Download is deleted and message "Failed - Virus scan failed" is given

What is the expected behavior?
Download should complete / be scanned

What went wrong?
This issue only started occurring recently, my last successful download was the 16th of August.  This issue has started happening simultaneously across both my computers.  Both run Chrome dev.

Both computers run Sophos Home Anti-Virus, v1.3.1.  When a download fails, no alert is raised by the A/V and disabling on-access detection has no effect.  Downloading files in other browsers works as usual.

Disabling on-download scanning by using "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments\ScanWithAntiVirus" (Set to 1 rather than 3) allows downloads to work as normal.

I think this is most likely a bug with how Chrome interacts with Sophos somehow.

Did this work before? Yes Unknown - Prior to the 16th of August

Chrome version: 70.0.3521.2  Channel: dev
OS Version: 10.0
Flash Version: 

Thanks for any work on this bug report :)
 
Could be related to the following, although:

Different version:
https://bugs.chromium.org/p/chromium/issues/detail?id=875615
Only affects gmail?:
https://bugs.chromium.org/p/chromium/issues/detail?id=868727
Labels: Needs-Triage-M70 Needs-Bisect
Labels: -Needs-Bisect Triaged-ET
Mergedinto: 870998
Status: Duplicate (was: Unconfirmed)
Thanks for filing the issue!

This issue seems to be similar to Issue: 870998, hence merging into it and marking it as Duplicate.

Thanks!

Sign in to add a comment