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All downloads fail as "Failed - Virus scan failed"
Reported by
matthew2...@gmail.com,
Aug 19
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3521.2 Safari/537.36 Example URL: https://www.dotpdn.com/files/paint.net.4.0.21.install.zip Steps to reproduce the problem: 1. Download any file 2. Download completes 3. Download is deleted and message "Failed - Virus scan failed" is given What is the expected behavior? Download should complete / be scanned What went wrong? This issue only started occurring recently, my last successful download was the 16th of August. This issue has started happening simultaneously across both my computers. Both run Chrome dev. Both computers run Sophos Home Anti-Virus, v1.3.1. When a download fails, no alert is raised by the A/V and disabling on-access detection has no effect. Downloading files in other browsers works as usual. Disabling on-download scanning by using "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments\ScanWithAntiVirus" (Set to 1 rather than 3) allows downloads to work as normal. I think this is most likely a bug with how Chrome interacts with Sophos somehow. Did this work before? Yes Unknown - Prior to the 16th of August Chrome version: 70.0.3521.2 Channel: dev OS Version: 10.0 Flash Version: Thanks for any work on this bug report :)
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Aug 20
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Comment 1 by matthew2...@gmail.com
, Aug 19