HBO media play error
Reported by
ffpa...@gmail.com,
Aug 14
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Issue descriptionSteps to reproduce the problem: 1. Open url(play.hbonow.com) 2. Choose a video and click play button 3. Error “The plugin is not supported” What is the expected behavior? Play normally. What went wrong? “The plugin is not supported” Did this work before? No Chrome version: 68.0.3440.106 Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: some log: 08-13 11:06:24.807 5720 5720 I chromium: [INFO:CONSOLE(2)] "Mixed Content: The page at 'https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1' was loaded over HTTPS, but requested an insecure script 'chrome-extension://pkedcjkdefgpdelpbcmbmeomcjbeemfm/cast_sender.js'. This request has been blocked; the content must be served over HTTPS.", source: https://www.gstatic.com/cv/js/sender/v1/cast_sender.js?loadCastFramework=1 (2) 08-13 11:06:24.808 5720 5720 I chromium: [INFO:CONSOLE(2)] "Mixed Content: The page at 'https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1' was loaded over HTTPS, but requested an insecure script 'chrome-extension://enhhojjnijigcajfphajepfemndkmdlo/cast_sender.js'. This request has been blocked; the content must be served over HTTPS.", source: https://www.gstatic.com/cv/js/sender/v1/cast_sender.js?loadCastFramework=1 (2) 08-13 11:06:25.756 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Book.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.756 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Book.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.756 5720 5720 I chromium: [INFO:CONSOLE(0)] "OTS parsing error: invalid version tag", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.757 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Medium.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.757 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Medium.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.757 5720 5720 I chromium: [INFO:CONSOLE(0)] "OTS parsing error: invalid version tag", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.757 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Thin.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.757 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Thin.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:25.757 5720 5720 I chromium: [INFO:CONSOLE(0)] "OTS parsing error: invalid version tag", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.767 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Book.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.767 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Book.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.767 5720 5720 I chromium: [INFO:CONSOLE(0)] "OTS parsing error: invalid version tag", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.768 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Medium.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.768 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Medium.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.768 5720 5720 I chromium: [INFO:CONSOLE(0)] "OTS parsing error: invalid version tag", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.768 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Thin.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.768 5720 5720 I chromium: [INFO:CONSOLE(0)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Thin.ttf", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:26.769 5720 5720 I chromium: [INFO:CONSOLE(0)] "OTS parsing error: invalid version tag", source: https://play.hbonow.com/feature/urn:hbo:feature:GVftJGw1JSbKLw_QIAAFv/?icid=hbo_streamingoverlay_now_nowdesksv1 (0) 08-13 11:06:35.805 5720 5720 I chromium: }", source: https://play.hbonow.com/js/app.js (162) 08-13 11:07:25.811 5720 5720 I chromium: [INFO:CONSOLE(11)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Book.ttf", source: https://assets.adobedtm.com/4615156ad6187de5077eba9aa1f362407b42a1c8/satelliteLib-0f2cb626142b735f0ae88b0eb3b09effb4b0dc61.js (11) 08-13 11:07:25.812 5720 5720 I chromium: [INFO:CONSOLE(11)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Medium.ttf", source: https://assets.adobedtm.com/4615156ad6187de5077eba9aa1f362407b42a1c8/satelliteLib-0f2cb626142b735f0ae88b0eb3b09effb4b0dc61.js (11) 08-13 11:07:25.812 5720 5720 I chromium: [INFO:CONSOLE(11)] "Failed to decode downloaded font: https://play.hbonow.com/assets/fonts/Street2Numbers-Thin.ttf", source: https://assets.adobedtm.com/4615156ad6187de5077eba9aa1f362407b42a1c8/satelliteLib-0f2cb626142b735f0ae88b0eb3b09effb4b0dc61.js (11)
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Aug 14
As per comment#0 this issue seems to be seen in Windows. @ffpax91: Could you please let us know whether this issue is on Android or Windows. If issue is seen in Android please let us know device details along with error screenshot you are observing. This would help in better triaging. Thanks!
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Aug 16
,
Aug 21
On Android. I've tried it on some different android mobile phones and it happens all the way.
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Aug 21
You may try it on N6p. And I'm sorry there is always error when I try to upload the screenshot pic.
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Aug 21
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by chelamcherla@chromium.org
, Aug 14