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Issue 872190 link

Starred by 2 users

Issue metadata

Status: Untriaged
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug-Regression



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Regression : Crash is seen after removing USB in Cyan Device

Project Member Reported by mmanchala@chromium.org, Aug 8

Issue description

Chrome Version: 70.0.3511.0/10949.0.0 dev-channel Cyan
OS: Chrome

What steps will reproduce the problem?
(1) Try to recover the build 70.0.3511.0/10949.0.0  via USB(Esc+Reload+Power)  -> after recovery is done ,remove USB
(2)observe system will get shutdown instead of OOBE screen and again need to press power button to turn on the machine 

Expected: System should not get shutdown ,should be able to move further(OOBE screen should be seen)
Actual: Instead system will get shutdown 

This is Regression Issue as same is working fine in M-69

Note: Issue is not seen for Peppy
 
Attaching recovery log files 
recovery_logs.zip
88.7 KB Download
Labels: Stability-Crash HasTestcase
Summary: Regression : Crash is seen after removing USB in Cyan Device (was: Regression : Cyan device gets shutdown after removing USB)
Labels: ReleaseBlock-Beta
Cc: sjg@chromium.org hungte@chromium.org jwer...@chromium.org vbendeb@chromium.org geo...@google.com
CC'ing a few people to possibly take a look at this.
Cc: dgagnon@chromium.org
Friendly ping to get an update as it is marked as RBB. Thanks
Issue is still seen on 70.0.3538.0/11035.0.0 dev-channel Cyan 

Thanks..!!
Since this is RBB can anyone help suggest an owner please. Thanks
Cc: vapier@chromium.org dgarr...@chromium.org adlr@chromium.org
CC people from platform2/installer . Could somebody take a look?
Cc: -dgarr...@chromium.org ahass...@chromium.org
if you have a reliable reproduction, could you bisect it down a bit more for us ?  you've said 10949.0.0 is failing, but what is a good version ?  10895.0.0 is the R69 branch point, so starting with a version around there would be good.
Tried to recover the build On 70.0.3538.0/11036.0.0 via USB(Esc+Reload+Power) After recovery is done ,remove USB -> observed device gets shutdown(Crash is seen) and it takes time to show Welcome screen

Expected: After removing USB OOBE screen should be seen immediately without any delay
Actual: Instead observed Crash is seen after removing USB 

Attaching Recover logs and unable to attach device logs as  issue 863853  is seen on Cyan

Thanks..!!


recovery_logs.1536215846-20180906T064545Z-001.zip
91.5 KB Download
we already know 10949.0.0+ is failing.  please try older versions to narrow down the regression range.
C#12>>

Good Build: 69.0.3497.21/10895.10.0
Bad Build:  70.0.3508.3/10930.0.0

Thanks..!!
I was unable to reproduce this issue on a Cyan MP device running R70-11021.6.0

After removing the USB recovery stick, the device rebooted successfully to dev screen without having to manually press the power button again.
Good Build: 70.0.3498.0/10897.0.0
Bad Build:  70.0.3501.0/10908.0.0

Note : 
1)In Bad Builds to get welcome screen 20-30 seconds delay is seen where in good Builds it takes 5 -8 sec time to get Welcome screen
(Please refer Video)
2)Recovery failure issue is seen in 70.0.3500.0/10904.0.0 ,70.0.3499.0/10900.0.0


Attaching Actual and Expected videos for reference


Actual_CyanRecovery.mp4
14.2 MB View Download
Expected_CyanRecovery.mp4
15.6 MB Download
The immediate issue I see is :
+ exec
[   71.057736] CLKRUN not enabled!
[   71.057742] Modules linked in:
[   71.057750] CPU: 2 PID: 521 Comm: tpmc Tainted: G        W      3.18.0-18552-gfb21b159c65c #2
[   71.057761] Hardware name: GOOGLE Cyan, BIOS Google_Cyan.7287.57.100 01/01/2017
[   71.057770]  0000000000000000 000000007a4efa53 ffff88003ef3fce8 ffffffff9d73a5ef
[   71.057785]  0000000000000000 ffff88003ef3fd40 ffff88003ef3fd28 ffffffff9d0a545e
[   71.057799]  0000000000000000 0000000000000018 ffff88003ef3fdff ffff88017a852800
[   71.057814] Call Trace:
[   71.057821]  [<ffffffff9d73a5ef>] dump_stack+0x4e/0x71
[   71.057832]  [<ffffffff9d0a545e>] warn_slowpath_common+0x84/0x9f
[   71.057842]  [<ffffffff9d0a54ce>] warn_slowpath_fmt+0x55/0x6b
[   71.057854]  [<ffffffff9d3a4aff>] ? tpm_tis_status+0x31/0x4a
[   71.057864]  [<ffffffff9d3a6cd0>] write_mem_bytes+0x57/0xe6
[   71.057875]  [<ffffffff9d3a4993>] write_tpm_byte+0x38/0x4e
[   71.057885]  [<ffffffff9d3a4b37>] tpm_tis_ready+0x1f/0x21
[   71.057896]  [<ffffffff9d3a4ec8>] tpm_tis_recv+0xda/0xf9
[   71.057906]  [<ffffffff9d3a2411>] tpm_transmit+0x1b0/0x201
[   71.057917]  [<ffffffff9d3a3373>] tpm_write+0xa7/0xed
[   71.057927]  [<ffffffff9d196f04>] vfs_write+0xb2/0xf7
[   71.057937]  [<ffffffff9d197565>] SyS_write+0x5d/0x9f
[   71.057948]  [<ffffffff9d740004>] system_call_fastpath+0x21/0x26
[   71.057957] ---[ end trace d33920290e5a7b43 ]---
[   71.057965] ------------[ cut here ]------------

repeatedly in the logs, which seems like the source of the problem?!
Friendly ping. Checking on the progress of these RBBs, please update with an ETA on fixes if this issue is still an RBB. Otherwise please remove the RBB label. Thanks.
Checking on the progress of these RBBs, please update with an ETA on fixes if this issue is still an RBB. 

Otherwise please remove the RBB label. Thanks.
I was also unable to produce this on a 11065.0.0 and with a bad build mentioned #15 (70.0.3501.0/10908.0.0) with a cyan pvt sku2 and it worked fine in both cases.
Labels: -ReleaseBlock-Beta ReleaseBlock-Stable
Moving from RBB to RBS as it looks like we're unable to repro at the moment.
This bug does not have an owner and is marked RBS. Please update with the plan and ETA to fix the issue or remove the RBS label if this is no longer a blocker. Thanks.
Labels: -ReleaseBlock-Stable
bulk edit] Removing Release Block Stable. Please feel free to reapply label with justification in a comment. Thanks.
Components: -UI>Shell>OOBE

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