System crashes after typing begins
Reported by
mrs.pavl...@gmail.com,
Aug 7
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.84 Safari/537.36 Platform: 10718.71.2 (Official Build) stable-channel swanky Steps to reproduce the problem: 1. When I begin typing, the Chromebook shuts down and restarts (beginning at the login screen) 2. Chromebook will work if only clicking occurs, but shut down when the keyboard is touched 3. What is the expected behavior? For the chromebook to continue operating after something is typed. What went wrong? The chromebook shuts down when typing is initiated. Did this work before? N/A Chrome version: 68.0.3440.87 Channel: stable OS Version: Flash Version:
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Oct 16
Yes, it still occurs. The computer shuts off as soon as I start typing, and as I need to type in a password to login, I'm unable to send crash reports.
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Oct 16
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 17
Have you tried resetting the device to factory settings? See: https://support.google.com/chromebook/answer/183084?hl=en
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Oct 17
Yes
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Oct 17
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 17
Then try the recovery process https://support.google.com/chromebook/answer/1080595?hl=en
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Nov 19
Closing issue due to lack of feedback requested but not provided. If the issue still exists please open a new issue with the details requested. |
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Comment 1 by dtapu...@chromium.org
, Oct 16