Stuck on "Choose your account" screen when accessing support.google.com with corp account |
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Issue descriptionChrome Version : 68.0.3440.75 OS Version: URLs (if applicable) : https://support.google.com/techstop/answer/2628774 Other browsers tested: none Add OK or FAIL after other browsers where you have tested this issue: Safari: Firefox: IE/Edge: What steps will reproduce the problem? 1. Navigate to https://support.google.com/techstop/answer/2628774 2. Enter corp credentials complete 2 factor auth 3. On "choose your account screen" http://screen/NTntAT7kRGf - select corp account 4. I get redirected back to the "choose your account screen" What is the expected result? Access to the selected support URL after I complete auth. What happens instead of that? Stuck on "choose your account" page and being perpetually redirected back to it on selecting an account. Please provide any additional information below. Attach a screenshot if possible. Tested in incognito mode, and guest mode, and moved the entire .config/google-chrome directory and tried that way - no luck. Anecdotally, this works for a colleague of mine. I did change my corp username 2 year or so ago, just *maybe* that has something to do with it? UserAgentString: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.75 Safari/537.36
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Jul 31
malice@ Thanks for the issue. As this issue needs Corp account to test, adding 'TE-NeedsTriageFromHYD' lable and requesting someone from Inhouse team to look into the issue. Thanks..
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Aug 7
Tested the issue on chrome #68.0.3440.75 using Debian and unable to reproduce this issue. Steps followed: 1.Navigated to https://support.google.com/techstop/answer/2628774 2.Selected crop account 3.And was able to navigate to the support page successfully. @malice: Could you please update chrome to latest stable 68.0.3440.84 and try this in fresh profile without any apps/extensions/flags enabled.Please let us know if issue persists. Thanks!
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Aug 21
--Chrome Identity automated triaging-- This bug is Unconfirmed and has gone two weeks without any activity, so it is being closed as WontFix. Please re-open if this is still a valid and reproducible bug or feature request and mark it as Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 22
Are you still experiencing this issue? Can you try reproducing it with a fresh profile and see whether you're still getting stuck? |
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Comment 1 by swarnasree.mukkala@chromium.org
, Jul 30