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Issue 868144 link

Starred by 3 users

Issue metadata

Status: Available
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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"Your Chromebook" section missing from Get Help App for certain Chromebooks

Project Member Reported by trumbull@chromium.org, Jul 26

Issue description

HP has noticed some inconsistencies and content missing from the Get Help App.

Here is a screenshot from the HP Soraka Get Help app: https://screenshot.googleplex.com/AsnRBrB8OM2.png

For this HP device and several others, it looks like the "Your Chromebook" section does not appear so the "Tour of your Chromebook" article does not appear either. 

These sections are missing from within the Get Help App, because there's no link out to the ChromeOS Help Center. This is slightly problematic as this is primarily how users are able to get to our HC and find content. 

We believe it's because "https://support.google.com/chromebook?p=gethelp_contact" was not coded in correctly. 

We'd like to get that into the code so that HP users on devices missing these are able to reach help content. If you could point us in the direction of someone who'd be able to rectify this, we'd be pretty grateful (along with our users).


 
Labels: M-70
Status: Available (was: Unconfirmed)
Labels: -M-70 M-71
Original Bug - http://b/110107334
Cc: -tstsui@google.com sdantul...@chromium.org abod...@chromium.org tetsui@chromium.org mkarkada@chromium.org
'Your Chromebook' section is missing from Get Help app on Nocturne on M-71 (11151.13.0, 71.0.3578.23).
Your chromebook sec missing on Nocturne.png
467 KB View Download

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