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Chromebook screen is black after 69.0.3494.0 update
Reported by
n8ki...@gmail.com,
Jul 22
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36 Steps to reproduce the problem: 1. Battery drained from watching Youtube 2. Upon plugging in and immediately turning back on a message says "Critical OS Update DO NOT TURN OFF" 3. Chromebook turns itself off 4. Chromebook only displays Chrome logo and eventually a blank screen with a moveable mouse cursor What is the expected behavior? To not bork itself What went wrong? My computer shut itself off after the battery had drained and when I plugged it back in it tried installing a critical update. Even though the power cable was securely plugged in, apparently the program expected me to charge the battery up for a few minutes before turning it on again. But that was not the case, and the Chromebook shut itself off during the critical update installation. Now my computer will not boot or do anything but load the Chromebook logo and eventually after being on for a while it will display a black screen with a cursor that I can move with my mouse. Did this work before? Yes I have no idea since I cannot use my Chromebook. But it was the latest Developer Mode version Chrome version: Channel: stable OS Version: Latest Flash Version: Is there a way to recover the hard drive? I do not want to do attempt powerwash because I have a small bitcoin stash (well, it was a small when I loaded it a year or two ago) stored on it.
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Jul 25
I'm also seeing this on the first gen chromebook pixel, after upgrading to the latest dev channel (which I assume is 69.0.3494.0, but since I can't actually see anything on screen, I can't verify). Note that the screen is clearly on, but just not displaying anything other than the mouse cursor.
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Jul 25
I reset my chromebook (turned on developer mode at boot, then turned it off again), and everything booted up normally. But then when I tried to change the display scaling, the screen appeared to freeze, with just the mouse cursor still updating. When I rebooted, it came up with the black screen again, so I suspect the problem is related to highDPI screen scaling or something.
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Jul 25
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Comment 1 by n8ki...@gmail.com
, Jul 22