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Starred by 2 users

Issue metadata

Status: Duplicate
Merged: issue 866010
Owner: ----
Closed: Jul 25
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 0
Type: Bug-Regression



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Chromebook screen is black after 69.0.3494.0 update

Reported by n8ki...@gmail.com, Jul 22

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36

Steps to reproduce the problem:
1. Battery drained from watching Youtube
2. Upon plugging in and immediately turning back on a message says "Critical OS Update DO NOT TURN OFF"
3. Chromebook turns itself off
4. Chromebook only displays Chrome logo and eventually a blank screen with a moveable mouse cursor

What is the expected behavior?
To not bork itself

What went wrong?
My computer shut itself off after the battery had drained and when I plugged it back in it tried installing a critical update. Even though the power cable was securely plugged in, apparently the program expected me to charge the battery up for a few minutes before turning it on again. But that was not the case, and the Chromebook shut itself off during the critical update installation. Now my computer will not boot or do anything but load the Chromebook logo and eventually after being on for a while it will display a black screen with a cursor that I can move with my mouse. 

Did this work before? Yes I have no idea since I cannot use my Chromebook. But it was the latest Developer Mode version

Chrome version:   Channel: stable
OS Version: Latest
Flash Version: 

Is there a way to recover the hard drive? I do not want to do attempt powerwash because I have a small bitcoin stash (well, it was a small when I loaded it a year or two ago) stored on it.
 
I thought I marked this as Developer Mode--not Stable Version. I'm not seeing a way to edit the post.
Components: UI>Browser>Core OS>Kernel>Display
Labels: -Pri-2 FoundIn-69 Pri-0
Status: Untriaged (was: Unconfirmed)
Summary: Chromebook screen is black after 69.0.3494.0 update (was: I think my Chromebook borked itself)
I'm also seeing this on the first gen chromebook pixel, after upgrading to the latest dev channel (which I assume is 69.0.3494.0, but since I can't actually see anything on screen, I can't verify).

Note that the screen is clearly on, but just not displaying anything other than the mouse cursor.
Components: UI>HighDPI
I reset my chromebook (turned on developer mode at boot, then turned it off again), and everything booted up normally. But then when I tried to change the display scaling, the screen appeared to freeze, with just the mouse cursor still updating. When I rebooted, it came up with the black screen again, so I suspect the problem is related to highDPI screen scaling or something.
Mergedinto: 866010
Status: Duplicate (was: Untriaged)

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