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Issue 865210 link

Starred by 2 users
Status: WontFix
Owner: ----
Closed: Jul 26
Cc:
vamshi.kommuri@chromium.org
█ tsabolcec@google.com
vasi...@chromium.org
jdoerrie@chromium.org
mastiz@chromium.org
█ tschumann@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Chrome synced everything apart from passwords on signin

Reported by kartik...@gmail.com, Jul 18 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36

Steps to reproduce the problem:
I had to upgrade chrome and it made me sign in again.
When I signed in it had synced everything apart from my passwords.
I went chrome://sync-internals and notices there was a merge conflict.
However there was no way for me retry syncing passwords.
It kept asking me to save passwords to sites for which I had saved passwords.

What is the expected behavior?
Passwords sync should work or it should tell me that password sync failed.

What went wrong?
I went to chrome://sync-internals and it showed me a merge conflict

However I was never given an option to retry or resync passwords.

Upon signing out of chrome and signing back in everything synced as expected.

Did this work before? N/A 

Chrome version: 67.0.3396.99  Channel: stable
OS Version: OS X 10.13.6
Flash Version:

Comment 1 by vamshi.kommuri@chromium.org, Jul 19

Labels: Needs-Triage-M67

Comment 2 by mamir@chromium.org, Jul 23

Components: Services>SignIn UI>Browser>Passwords
Looping in SignIn and Passwords folks in case they are aware of the problem here.

Comment 3 by battre@chromium.org, Jul 24

Cc: vasi...@chromium.org
Vasilii, could this be related to keychain issues?

Comment 4 by vasi...@chromium.org, Jul 24

Cc: tsabolcec@google.com
Can you post a screenshot of chrome://sync-internals ?

Did you delete the passwords when you signed out of Chrome?

Comment 5 by jdoerrie@chromium.org, Jul 24

Labels: Needs-Feedback

Comment 6 by kartik...@gmail.com, Jul 25 

Hey,

Unfortunately I did not capture a screenshot.

I didn't delete any passwords.

The error that I saw was a merge error on chrome://sync-internals
Project Member

Comment 7 by sheriffbot@chromium.org, Jul 25

Cc: jdoerrie@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 8 by vasi...@chromium.org, Jul 25 

Did you restart Chrome or just signed in/signed out to it?

Comment 9 by mastiz@chromium.org, Jul 25

Labels: Sync-Triaged

Comment 10 by kartik...@gmail.com, Jul 25 

I signed out and signed back in

Comment 11 by vasi...@chromium.org, Jul 26

Status: WontFix (was: Unconfirmed)
I think it's not the Keychain problem.
- on the first sign-in the password store picked the changes from the cloud and was applying them.
- Some error has happened, probably in the sync engine.
- On next sign-in there was nothing to merge so Sync succeeded.

Unfortunately, I can't follow-up as we don't know what error happened at the step 2. If you encounter it again, please take a screenshot.

Comment 12 by vamshi.kommuri@chromium.org, Aug 23

Cc: vamshi.kommuri@chromium.org
 Issue 873797  has been merged into this issue.
►

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