beccahughes@ Could you please confirm if this is related to 816547 and please provide further inputs on this issue.

Thanks.!

Chrome blocks autoplay by default now. The website will gain autoplay privileges if media is regularly used on it.

Media is used on it all day, it's an online video education site. It's all behind a paywall but chrome should know. Any advice before on anything we can do until it is fixed and gains the privilege. It kills the flow of the courses.

Our current recommendations for web developers can be found here:

https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Then fix it, everybody finishes the videos they buy

Just to be clear, we do not use auto play ever when people visit out site. We use auto play when a user is consuming a course that the purchased so they do not have to push play after each lesson.

Customer support won't stop, hundreds of our customers are complaining, please fix ASAP. They paid a lot of money to watch and can't sit there and have to keep pushing play. They are upset with us, what can we do?

As users consume video on your site this will build a "Media Engagement Index" (MEI) score for your website. This is individual for a user. After a few playbacks the MEI score for your site will be considered high and it will be able to autoplay.

For more information, please see the MEI section here:

https://developers.google.com/web/updates/2017/09/autoplay-policy-changes#mei

I don't understand, I'm on CoachTube all day and I don't have a high enough score for autoplay. 

If you go to chrome://media-engagement in your browser you should be able to see your MEI score for CoachTube. Are your videos embedded using iframes? If so you will also need to add allow="autoplay" to the iframe.

My score is very low
 https://coachtube.com/	1095	94	361	285	2018-08-03T00:19:58.925Z	No	0	0.09	
What does that mean?

I think you algorithm is off for e-learning sites.
How do I whitelist our site. We only do autoplay for users who book courses, never when someone visits site. I understand why you created this score, I hate hitting sites and all of these annoying ads play. But do not understand why it affects e-learning sites or maybe by mistake ours was not whitelisted. At least ask your users if they allow autoplay. As of now they all think it is our fault. Please advise.

The first two numbers are the most important these tell you you have visited the site a lot (1095 visits) but only 94 of those visits resulted an a significant playback.

We do not have a whitelist for sites.