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Issue 862463 link

Starred by 4 users
Status: Fixed
Owner:
newcomer@chromium.org
Closed: Oct 24
Cc:
omrilio@chromium.org
kaznacheev@chromium.org
chrome-os-gcon-escalation@google.com
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Launcher will not load apps drawer, GUI crashes and asks to restore browser upon reload

Reported by demetry....@gmail.com, Jul 11 
UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10575.58.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36
Platform: 10575.58.0 (Official Build) stable-channel edgar

Steps to reproduce the problem:
1. login
2. click launcher
3. crash
4. repeat from 2

What is the expected behavior?
the Launcher will not load, it crashes.

What went wrong?
I installed the latest update and that is when it started.

Did this work before? Yes All Previous to current

Chrome version: 67.0.3396.99  Channel: stable
OS Version: 10575.58.0
Flash Version: 30.0.0.113

If I can be shown how to log events, I can perform the steps and submit the log.

Comment 1 by demetry....@gmail.com, Jul 11 

CORRECTIONS:
What is the expected behavior?
the Launcher should work

Did this work before? Yes All Previous except current

Comment 2 by demetry....@gmail.com, Jul 15 

All 14 Crashes are from clicking the Launcher circle or clicking Search.

Uploaded Crash Report ID d5762c3a350d6ce2 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:14:17 AM

Uploaded Crash Report ID 861ec91375212f34 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:14:14 AM

Uploaded Crash Report ID 56f16a568a706357 (Local Crash ID: ChromeOS)
Crash report uploaded on Sunday, July 15, 2018 at 12:14:11 AM

Uploaded Crash Report ID 0de480bfb5ceb31a (Local Crash ID: ChromeOS)
Crash report uploaded on Sunday, July 15, 2018 at 12:14:09 AM

Uploaded Crash Report ID f5f2bee121da57d0 (Local Crash ID: ChromeOS)
Crash report uploaded on Sunday, July 15, 2018 at 12:14:08 AM

Uploaded Crash Report ID aac2e094b8bf248a (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:07:08 AM

Uploaded Crash Report ID 619671fa36b812c0 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:07:05 AM

Uploaded Crash Report ID 2d7a4e6de121b79e (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:07:03 AM

Uploaded Crash Report ID caa8a316fe601726 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:07:00 AM

Uploaded Crash Report ID 39763a586d07a414 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:06:58 AM

Uploaded Crash Report ID e8b7dee205276e3a (Local Crash ID: Chrome)
Crash report uploaded on Sunday, July 15, 2018 at 12:06:55 AM

Uploaded Crash Report ID ec9296ce7c1df6e2 (Local Crash ID: Chrome)
Crash report uploaded on Saturday, July 14, 2018 at 5:25:53 PM

Uploaded Crash Report ID 7431da419f61139b (Local Crash ID: Chrome)
Crash report uploaded on Saturday, July 14, 2018 at 4:31:04 PM

Uploaded Crash Report ID 13364dc30576ccdd (Local Crash ID: Chrome)
Crash report uploaded on Saturday, July 14, 2018 at 4:24:44 PM

Comment 3 by weifangsun@chromium.org, Jul 20

Components: -UI UI>Shell>Launcher

Comment 4 by aidrees@chromium.org, Jul 23

Labels: Hotlist-ConOps-CrOS

Comment 5 by newcomer@chromium.org, Jul 23 

 Issue 860317  has been merged into this issue.

Comment 6 by newcomer@chromium.org, Jul 23

Cc: omrilio@chromium.org kaznacheev@chromium.org
Labels: M-67
Owner: newcomer@chromium.org
Status: Started (was: Unconfirmed)

Comment 7 by omrilio@chromium.org, Sep 20 

Hi, we released an update, can you check and see if this still happens?

Comment 8 by newcomer@chromium.org, Oct 24

Status: Fixed (was: Started)
No response. Going to assume this is fixed.

Comment 9 by demetry....@gmail.com, Oct 24 

For whatever reason I overlooked the 9/20 response email.  I "since reporting" had done a power wash and setup sync to sync nothing.

I'll reenable sync after making sure I am up to date and let you know status.

Comment 10 by demetry....@gmail.com, Oct 25 

Everything works fine, so far.
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