Kench device unexpectedly logs out. |
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Issue descriptionChrome Version: <From about:version: Google Chrome 67.0.3396.99> Chrome OS Version: <From about:version: Platform 10575.58.1> Chrome OS Platform: <Kench/Fizz> Network info: WiFi> Please specify Cr-* of the system to which this bug/feature applies (add the label below). Steps To Reproduce: (1) Log in as a user. Expected Result: User stays logged in, till it signs out. Actual Result: User unexpectedly gets logged out. How frequently does this problem reproduce? (Always, sometimes, hard to reproduce?) What is the impact to the user, and is there a workaround? If so, what is it? User gets logged out while using the device. No workaround yet. Please provide any additional information below. Attach a screen shot or log if possible. For graphics-related bugs, please copy/paste the contents of the about:gpu page at the end of this report. Feedback report: https://listnr.corp.google.com/report/85541176780 sample log 2018-07-09T12:26:43.952005-07:00 INFO kernel: [ 120.492923] r8169 Gigabit Ethernet driver 2.3LK-NAPI loaded 2018-07-09T12:26:43.957014-07:00 INFO kernel: [ 120.497727] r8169 0000:01:00.0 eth0: RTL8168h/8111h at 0xffffc900000ae000, 00:e0:4c:00:c0:b0, XID 14100880 IRQ 278 2018-07-09T12:26:43.957045-07:00 INFO kernel: [ 120.497741] r8169 0000:01:00.0 eth0: jumbo features [frames: 9200 bytes, tx checksumming: ko] 2018-07-09T12:26:43.971999-07:00 WARNING kernel: [ 120.513086] r8169 0000:01:00.0: Direct firmware load for rtl_nic/rtl8168h-2.fw failed with error -2 2018-07-09T12:26:43.972020-07:00 WARNING kernel: [ 120.513118] r8169 0000:01:00.0 eth0: unable to load firmware patch rtl_nic/rtl8168h-2.fw (-2) 2018-07-09T12:26:43.976981-07:00 INFO kernel: [ 120.518086] r8169 0000:01:00.0 eth0: link down 2018-07-09T12:26:43.976998-07:00 INFO kernel: [ 120.518199] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready 2018-07-09T12:26:49.105448-07:00 WARNING mimo-monitor[1240]: Didn't find Displaylink or SiSMonitor 2018-07-09T12:27:20.251024-07:00 NOTICE check_ethernet.hook[2645]: All ethernet recovery methods have failed. Rebooting. 2018-07-09T12:27:20.291998-07:00 WARNING kernel: [ 156.831896] init: reboot: Undeclared imported variable RUNLEVEL=6 2018-07-09T12:27:20.292015-07:00 WARNING kernel: [ 156.831927] init: reboot: Undeclared imported variable SHUTDOWN_REASON=other-request-to-powerd 2018-07-09T12:27:20.292017-07:00 WARNING kernel: [ 156.832250] init: job-filter: Undeclared imported variable SHUTDOWN_REASON=other-request-to-powerd 2018-07-09T12:27:20.292019-07:00 WARNING kernel: [ 156.832492] init: pre-shutdown: Undeclared imported variable SHUTDOWN_REASON=other-request-to-powerd 2018-07-09T12:27:20.292020-07:00 WARNING kernel: [ 156.832745] init: debugd: Undeclared imported variable SHUTDOWN_REASON=other-request-to-powerd 2018-07-09T12:27:20.311183-07:00 WARNING kernel: [ 156.850016] init: arc-kmsg-logger main process (2035) killed by TERM signal
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Jul 9
Yes, I can reproduce. This happens every 3 minutes on keemo device (I am testing).
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Jul 9
Not able to reproduce this issue on Kench and Teemo with M67_10575.58.1 recovery build.
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Jul 9
Is it one device this is happening? Is it limited to the same user?
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Jul 9
Is it one device this is happening? >>Yes, just on Kench (test image). Is it limited to the same user? >> Not limited to the same user.
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Jul 9
Will this still happen if we reflash the test image on the kench device?
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Jul 9
so logged out = a crash from the looks of it... You're getting a crash at some frequency? How is this different from any other crash?
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Jul 9
This happens only on EVT Kench. CLosing this as won't fix.
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Jul 10
how did we confirmed that this is EVT issue only ?
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Jul 10
Yes, It is EVT only. I borrowed a DVT Kench from the platform team, installed test image and with same firmware it didn't reproduce the issue. |
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Comment 1 by ka...@chromium.org
, Jul 9