device losing enrollment |
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Issue descriptionChromeOS version: 65.0.3325.209 ChromeOS device model: Google_Bob.8785.242.0 TPM Version: d65d21601a68fe6 Case#: 15869111 Description: The customer reported us and they had an issue with unexpected re-enrollment 3 times on some managed Chromebook devices. They found 2 Chromebooks are being affected and Welcome! message is appeared and those devices were unexpectedly re-enrolled with no outstanding action. I've checked the logs and could not find any EXT4 errors ( crbug.com/832204 ) or "tpm_tis tpm_tis: Unable to read header" ( crbug.com/810716 ) as per https://bugs.chromium.org/p/chromium/issues/detail?id=810716#c53 this devices are not strago family the customer around the end of may wiped and upgraded the Chromebook to M64 via recovery I've found this Crash: crash: f1251f5aab49c35a Report Time Mon, 02 Jul 2018 11:36:50 GMT Magic Signature chaps::TPM2UtilityImpl::IsTPMAvailable Steps to reproduce: N/A Current Behavior / Reproduction: device lose enrollement Expected Behavior: don't lose enrollement Drive link to logs: https://drive.google.com/open?id=1xt5Axh7xokw8uRPQgSW5DHAyYs8DhIay customer info: https://drive.google.com/open?id=1NyoNiGTUiYaxcNX6-vw3vFMbeLrxuXKAHXuwNaeBnes
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Aug 3
This bug has an owner, thus, it's been triaged. Changing status to "assigned".
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Dec 14
Hello! This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time - If you are currently working on this bug, please provide an update. - If you are currently affected by this bug, please update with your current symptoms and relevant logs. If there has been no updates provided by EOD Wednesday, 12/19/18 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary. Thank you!
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Dec 20
Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information. |
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Comment 1 by rsorokin@chromium.org
, Jul 6Owner: igorcov@chromium.org