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On ASUS C302 and Acer R11 attempting to open the App Drawer crashes the UI
Reported by
jba...@gmail.com,
Jun 20 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 10176.76.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.190 Safari/537.36 Platform: 10575.55.0 (Official Build) stable-channel cave Steps to reproduce the problem: 1. Press circle icon on shelf to bring up App Drawer 2. or swipe up on shelf to bring up App Drawer 3. or press the search key on the keyboard to bring up App Drawer What is the expected behavior? The app drawer should open What went wrong? Any attempt to open the App Drawer causes the entire Chrome OS UI to crash, including the ARC engine Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? Yes 66 Chrome version: 67.0.3396.87 Channel: stable OS Version: 10575.55.0 Flash Version: This was tested on 2 separate ASUS C302 Chromebooks as well as an Acer R13 Chromebook. I also saw this reported when v67 was in beta, but apparently it was not addressed before being pushed out to stable.
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Jun 20 2018
Can you provide a crash id from chrome://crashes ?
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Jun 21 2018
May be a dupe of this restricted issue: 824630
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Jun 22 2018
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Jun 26 2018
Issue also spotted on a Toshiba Chromebook 2 2015 (i3). Crash ID:59a019d8c8f1d3bf OS Version:67.0.3396.87
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Jun 26 2018
Stack Quality100%Show frame trust levels 0x000055a35fbca373 (chrome -ordinal.h:304 ) app_list::(anonymous namespace)::UpdateSyncItemFromAppItem(ChromeAppListItem const*, app_list::AppListSyncableService::SyncItem*) 0x000055a35fbcad5c (chrome -app_list_syncable_service.cc:633 ) app_list::AppListSyncableService::UpdateSyncItem(ChromeAppListItem const*) 0x000055a35fbcf520 (chrome -app_list_syncable_service.cc:287 ) app_list::AppListSyncableService::ModelUpdaterDelegate::OnAppListItemUpdated(ChromeAppListItem*) 0x000055a35fbd4867 (chrome -chrome_app_list_model_updater.cc:522 ) ChromeAppListModelUpdater::OnItemUpdated(mojo::StructPtr<ash::mojom::AppListItemMetadata>) 0x000055a35fbc6120 (chrome -app_list_client_impl.cc:120 ) <name omitted> 0x000055a35bdfd29e (chrome -app_list.mojom.cc:4280 ) ash::mojom::AppListClientStubDispatch::Accept(ash::mojom::AppListClient*, mojo::Message*) 0x000055a35d1c358c (chrome -interface_endpoint_client.cc:419 ) mojo::InterfaceEndpointClient::HandleValidatedMessage(mojo::Message*) 0x000055a35a82f8d3 (chrome -interface_endpoint_client.cc:306 ) mojo::internal::MultiplexRouter::ProcessIncomingMessage(mojo::internal::MultiplexRouter::MessageWrapper*, mojo::internal::MultiplexRouter::ClientCallBehavior, base::SequencedTaskRunner*) 0x000055a35a82f3f9 (chrome -multiplex_router.cc:589 ) mojo::internal::MultiplexRouter::Accept(mojo::Message*) 0x000055a35a82ec62 (chrome -connector.cc:443 ) mojo::Connector::ReadAllAvailableMessages() 0x000055a35d1d62d5 (chrome -callback.h:124 ) mojo::SimpleWatcher::OnHandleReady(int, unsigned int, mojo::HandleSignalsState const&) 0x000055a35a8175b8 (chrome -callback.h:95 ) base::MessageLoop::RunTask(base::PendingTask*) 0x000055a35a819a21 (chrome -message_loop.cc:364 ) base::MessagePumpLibevent::Run(base::MessagePump::Delegate*) 0x000055a35cd2a36f (chrome -run_loop.cc:130 ) ChromeBrowserMainParts::MainMessageLoopRun(int*) 0x000055a35b452970 (chrome -browser_main_loop.cc:989 ) content::BrowserMainLoop::RunMainMessageLoopParts() 0x000055a35b455861 (chrome -browser_main_runner.cc:161 ) content::BrowserMainRunnerImpl::Run() 0x000055a35b44ab5d (chrome -browser_main.cc:46 ) content::BrowserMain(content::MainFunctionParams const&) 0x000055a35cd0ddb3 (chrome -content_main_runner.cc:633 ) content::ContentMainRunnerImpl::Run() 0x000055a35cd1a4cf (chrome -main.cc:452 ) service_manager::Main(service_manager::MainParams const&) 0x000055a35a9603d8 (chrome -content_main.cc:19 ) ChromeMain 0x000077cf9aa74735 (libc-2.23.so -libc-start.c:289 ) __libc_start_main 0x000055a35a954438 (chrome + 0x011cd438 ) _start 0x00007ffccf963dd7
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Jun 26 2018
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Jun 29 2018
Issue 858886 has been merged into this issue.
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Jun 30 2018
User Feedback reports from latest M67 Stable (with logs): https://listnr.corp.google.com/report/85525327732 https://listnr.corp.google.com/report/85523790516 https://listnr.corp.google.com/report/85523932627 https://listnr.corp.google.com/report/85514528369
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Jun 30 2018
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Jun 30 2018
https://crash.corp.google.com/browse?q=EXISTS+%28SELECT+1+FROM+UNNEST%28CrashedStackTrace.StackFrame%29+WHERE+FunctionName%3D%27app_list%3A%3A%28anonymous+namespace%29%3A%3AUpdateSyncItemFromAppItem%28ChromeAppListItem+const*%2C+app_list%3A%3AAppListSyncableService%3A%3ASyncItem*%29%27%29#samplereports Starting ~ Jun 17. Regression in M67
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Jun 30 2018
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Jun 30 2018
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Jul 16
Issue 863779 has been merged into this issue.
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Jul 16
This bug is marked as a 68 stable release blocker, and we are coming up on stable in a couple weeks, so we need to get it fixed or reclassify it.
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Jul 16
I'm still seeing user feedback reports about this issue on M67 Stable, but am not seeing any such reports about "launcher" or "search button" on M68 Dev/Beta.
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Jul 23
If this was in 67 or earlier, we cannot block the 68 stable on it. We can still take a merge if we can find a fix though, whom would be a good owner for this?
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Jul 23
There is no crashes in M68 (only few in 68.0.3397.0 long time ago Apr 20). I assume we fixed this in one of many CLs for app list stabilization.
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Aug 25
After the play store got re-enable and I was able to install my apps, this started happening on 68 (stable) on an Acer R11 |
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Comment 1 by jba...@gmail.com
, Jun 20 2018