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Issue 854375 link

Starred by 8 users
Status: Duplicate
Owner: ----
Closed: Jun 2018
Cc:
chrome-os-gcon-escalation@google.com
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Aw, Snap! keeps happening at random

Reported by scamdyn@gmail.com, Jun 19 2018 
UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10798.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3464.0 Safari/537.36

Steps to reproduce the problem:
1. Browse the web
2. Any page can pop up with "Aw, Snap!" or "Can't open this page" errors (even with New Tab pages)

What is the expected behavior?
Be able to browse the web freely. No errors. 

What went wrong?
Crashing through the browser.

Crashed report ID: 

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? Yes Not sure, maybe three Versions ago on Canary

Chrome version: 69.0.3464.0  Channel: n/a
OS Version: 10798.0.0
Flash Version:
Screenshot 2018-06-19 at 5.00.46 PM.png
105 KB View Download
Screenshot 2018-06-19 at 5.00.52 PM.png
111 KB View Download

Comment 1 by dsawhne...@gmail.com, Jun 20 2018 

Same error on Dell Chromebook 13 7310 (lulu) after updating to 69.xx on dev channel. Last version 68.xx was working fine. Dmesg is full of kernel traps like these whenever a crash happens. Instruction pointer (IP) is always the same.

[ 6515.241252] traps: chrome[14301] trap invalid opcode ip:58b00fc558b5 sp:7fff4ffba000 error:0 in chrome[58b00be00000+7640000]

Comment 2 by tarakoma...@gmail.com, Jun 20 2018 

Same for me at Pixelbook dev channel.

Platform: 10798.0.0 (Official Build) dev-channel eve
Firmware: Google_Eve.9584.151.0
Channel: Currently on dev
ARC Version: 4846137
Blink: 537.36 (@3c26b60e3842fee660bcff5eb35aa0587d795f02)
V8: 6.9.156.1
User Agent: Mozilla/5.0 (X11; CrOS x86_64 10798.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3464.0 Safari/537.36

Comment 3 by mhan...@duosecurity.com, Jun 20 2018 

Also same behavior on Pixelbook dev channel.

69.0.3464.0 (Official Build) dev (64-bit)

Comment 4 by trumbull@chromium.org, Jun 20 2018

Labels: Hotlist-ConOps-CrOS

Comment 5 by trumbull@chromium.org, Jun 20 2018 

We're getting a spike in reports from users on 69.0.3464.0 dev about crashes and Aw Snap errors.

Sample user reports with logs:
https://listnr.corp.google.com/report/85509847258
https://listnr.corp.google.com/report/85509881485
https://listnr.corp.google.com/report/85509602046
https://listnr.corp.google.com/report/85509602046

At least one users reports that these crashes occur even while in Guest mode. Most of the reports are from Pixelbook.

Comment 6 by scamdyn@gmail.com, Jun 20 2018 

Most may be from the PB, but I'm using a Dell Chromebook 11 (Dell's first), so just clarifying it can't be just the PB.

Comment 7 by tbansal@chromium.org, Jun 20 2018 

I have CHROMEBOOK PIXEL 2, and I am getting it on almost all pages.

Comment 8 by bhthompson@google.com, Jun 20 2018

Mergedinto: 854639
Status: Duplicate (was: Unconfirmed)
We think this is the crash in 854639

Comment 9 by trumbull@chromium.org, Jun 20 2018 

Looks like we're tracking this in another bug. 

Clarification -- Half of the reports were from Pixelbook, but this issue certainly affects a variety of Chrome OS devices per user reports.
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