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Entering text makes application freeze when device is in Kiosk mode
Reported by
asheph...@datmedia.com.au,
Jun 18 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 Platform: 10575.55.0 Steps to reproduce the problem: I have a Chrome application that is designed to run as a kiosk. The user can bring up forms and enter data into text boxes. 1. User brings up a form. Can enter data into the first box. No problem. 2. User closes the form. (We are using AngularJS, and the "ngRoute" plugin for navigation) 3. User brings up the same form. Clicks on the text box to focus. THE ENTIRE APPLICATION FREEZES. Note that this only happens in Kiosk mode. If I log in to the machine, install the application and run it it works fine. What is the expected behavior? Not freezing. What went wrong? The application froze, and the device stopped accepting user input of any kind. I repeat, we only encounter this defect when running in Kiosk mode. We cannot reproduce this problem when it is not in Kiosk mode. Did this work before? Yes 56. (We had disabled OS updates, because of the risks incurred via each update). Does this work in other browsers? N/A Chrome version: 67.0.3396.87 Channel: stable OS Version: Flash Version: This application is on the web store but not discoverable. I am happy to provide a link to the application, just give me a private email address to send the link to.
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Jun 19 2018
I have written a test application which demonstrates the problem. This problem occurs when running in Kiosk Mode, and using the virtual keyboard. If you plug a keyboard in the problem doesn't happen. https://chrome.google.com/webstore/detail/chrome-defect-853617/jodmbnfjonbjlldmngcohmkkcdepfami?authuser=1 I've included the source code for this test application, and a video that demonstrates the defect.
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Jun 19 2018
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Jun 26 2018
case:16147933 debug logs: https://drive.google.com/open?id=1waFz9sRCVmxv4Chabl8AfIqHfKzznB8d customer info: https://drive.google.com/open?id=1Xb5b-bUuCS1ZzfIrziYmA4dXevrN-NRfUHja9wnZVXo Issue Time: 25/06/2018, between 9:50 and 9:52 AM, UTC +10
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Jun 26 2018
marcore: have you tried reproducing the problem on your end (please do so). Does this affect all devices or only x86_64? Once we have repro can we narrow scope of when issue started occuring? 56 - 67 is far to large a range to guess at a change that might be causing this issue.
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Jun 26 2018
@Jay, I don't have the same HW (sumo: AOpen Chromebase Commercial), I've tried on my Chromebooks but I'm unable to reproduce. no repro on: Minnie: ChromeOS 66.0.3359.203 (32 bit) for this there is not 67 stable yet. Glimmer: ChromeOS 67.0.3396.87 (64 bit) peppy: ChromeOS 67.0.3396.87 (64 bit) nyan_blaze: ChromeOS 67.0.3396.87 (32 bit)
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Jun 26 2018
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Jun 26 2018
More information: We originally tested this on an Acer Chromebase. We subsequently tested this on an AOpen Chromebase, and the defect happened there as well. We then rolled the AOpen Chromebase back to Chrome OS version 64, and could no longer produce the problem. Therefore, this error was introduced in ChromeOS version 65 or later. Do the Chomebooks have built-in keyboards? That would explain why you cannot reproduce the problem on Chromebooks. This defect only manifests itself when there's no keyboard attached.
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Jun 27 2018
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Jul 12
in the log ( for example ui/ui.20180625-095012 ) I see: 1,3060805632:23:47:01.283083] Native Client module will be loaded at base address 0x0000000000000000 E0624 23:47:03.715427 1 fst-model.cc:637] Failed to decompress file /mutable/fst/main_en_us_d3.dict_ [2655:2655:0625/094956.965612:ERROR:event_rewriter_chromeos.cc(416)] Device ID 3 is unknown. [2655:2655:0625/094957.017153:ERROR:event_rewriter_chromeos.cc(416)] Device ID 3 is unknown. [2655:2655:0625/094957.068755:ERROR:event_rewriter_chromeos.cc(416)] Device ID 3 is unknown. [2655:2655:0625/094957.120162:ERROR:event_rewriter_chromeos.cc(416)] Device ID 3 is unknown. [2655:2655:0625/094957.171577:ERROR:event_rewriter_chromeos.cc(416)] Device ID 3 is unknown.
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Jul 17
I can always reproduce that on buddy. ++example of "Good" behavior: https://drive.google.com/open?id=19tT5S8MeGtM0XsdqPl_3Uj1GiFpQmDru And also performed bisect: Good: 10463.0.0 67.0.3362.0 Bad: 10464.0.0 67.0.3363.0 Browser changes: https://chromium.googlesource.com/chromium/src/+log/67.0.3362.0..67.0.3363.0?n=10000 ChromeOS changes: https://crosland.corp.google.com/log/10463.0.0..10464.0.0 Jay, please help to find proper suspect (we don't have full visibility to above)
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Jul 17
The customer has provided additional information below. - What kind of monitor is (Brand and model)?: Customer has reproduced this problem on an AOpen ChromeBase Commercial (WT22-FBG) and an Acer ChromeBase (DC211HQ) as well. (http://www.aopen.com/au/chromebase-commercial). - How is connected to the ChromeBox (HDMI, DVI)? These are all in one units - the processor is embedded into the screen.
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Jul 20
I am not able to reproduce the customers issue on M69 dev using Aopen chromebase(Veyron-Tiger). After using the customers provided application, I enter text in the boxes using the touch panel and proceed to remove the boxes. Device does not crash on my end.
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Aug 3
I have tested this on the Chrome OS Beta release (68.0.3440.87). The defect no longer appears in Kiosk mode. This has been fixed in both my test application and the production application. It appears this was rectified somewhere between 67.0.3363.0 and 68.0.3440.87.
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Aug 14
Marking as "Verified" based on c#14 and c#15. Please feel free to re-open the bug if this issue will appear again. |
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Comment 1 by asheph...@datmedia.com.au
, Jun 18 2018