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Issue 853351 link

Starred by 3 users
Status: Fixed
Owner: ----
Closed: Jul 16
Cc:
pgangishetty@chromium.org
ka...@chromium.org
weifangsun@chromium.org
valleau@chromium.org
skau@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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[USB printing: Bob/Blaze] Not able to add Epson XP-430 printer using USB connection.

Project Member Reported by sontis@chromium.org, Jun 15 2018 
Chrome Version: 10718.23.0/68.03440.25

What steps will reproduce the problem?
(1) Connect Epson XP-430 printer to chromeos device using USB cable.
(2) Try to add the printer from print settings.


What is the expected result?
User should able to add the printer.


What happens instead?
Getting "Can not connect to printer ..." error message.


Please use labels and text to provide additional information.
USB connection issue is specific to Epson XP-430 printer.
Wifi Printing is working fine with Epson XP-430 printer.

Note:
USB printing is working fine with HP OfficeJet 4650.

Comment 2 by ka...@chromium.org, Jun 17 2018

Cc: skau@chromium.org
Thanks sontis@ for filing this bug. Can you also check if you can (or not) directly see the USB connected printer in the Print dialog without adding it through settings?

Comment 3 by sontis@chromium.org, Jun 18 2018 

Yes, 
For HP OfficeJet 4650 printer I am able to see the USB printer in the Print dialog without adding it through settings.

For Epson XP-430 USB printer is NOT present in the Print dialog.

Comment 4 by pgangishetty@chromium.org, Jun 19 2018 

Observations on today's build 10718.26.0/68.0.3440.25 on Blacktip360 & Nautilus:

1. Able to add Epson XP-430 using USB cable from printer settings.
2. Not able to see the same option from print dialogue

Screenshot updated here: https://pantheon.corp.google.com/storage/browser/chromiumos-test-logs/bugfiles/cros/853351?debugUI=CLOUD

Comment 5 by skau@chromium.org, Jun 19 2018 

Do we have the PPD for this printer?  We don't show printers for which we
don't have a PPD in the print dialog.

Comment 6 by ka...@chromium.org, Jun 19 2018 

Mmmm, I don't think so. So it is intended not to present it in the Print dialog.

So, it seems the issue has resolved on it's own.

per description from sontis@ the problem was that after selecting the USB printer from AddNearbyPrinter box, the Manufacturer/Model box was present and was failing to finally add the printer with 'Can't connect to printer...' error.

Now Manufacturer/Model box is skipped and printer is added successfully. Doesn't this mean PPD is available?

Comment 7 by skau@chromium.org, Jul 16

Cc: -matthewjoseph@chromium.org valleau@chromium.org
Status: Fixed (was: Untriaged)
I believe the XP-430 supports IPP-over-USB so it should be working now.  valluau@ please reopen if this is not the case.
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