Printing envelopes in landscape mode on an HP printer doesn't work
Reported by
cincospe...@gmail.com,
Jun 14 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 Steps to reproduce the problem: 1. Navigate to a PDF that you would like to print onto an envelope (like the one attached.) 2. Click the print button 3. Use the advanced print settings 4. Have windows select the tray automatically, select Letter #10 for paper size, and select "Landscape" instead of portrait. What is the expected behavior? It should print the letter landscape. What went wrong? It prints the letter portrait. Did this work before? N/A Chrome version: 67.0.3396.87 Channel: stable OS Version: 10.0 Flash Version: I am using an HP LaserJet Enterprise M608, using HP's universal driver. This is an issue all over the place with my employer. I'm submitting this bug on their behalf. As much as it pains me to say this, this actually works on IE, using the adobe acrobat plugin (or so the end user that I'm working for says.)
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Jun 15 2018
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Jun 15 2018
A few questions: 1) Is this a local or cloud printer? 2) Is the "Print" button you are referring to the one in the PDF viewer, Chrome's Print Preview, or the Windows system dialog? 3) By advanced print settings, do you mean the Print Preview "Advanced options" dialog for cloud printers or something else? 4) What are you using to select paper size, orientation and tray setting? Print Preview, the system dialog, the printer settings in Windows, or some combination of those?
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Jun 19 2018
Here's some answers: 1) This is a local printer, connected via USB. 2) I'm referring to Chrome's Print Preview button. 3) When you click on Chrome's Print Preview button, it shows a bunch of options. One of those options is "Print Using System Dialog." Those are the advanced options I'm referring to. 4) After selecting "Print Using System Dialog," click the button "Preferences." That is where I'm selecting paper size, orientation and tray setting.
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Jun 19 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jun 21 2018
Able to reproduce the issue on chrome reported version 67.0.3396.87 and latest chrome 69.0.3466.0 using Windows-7 with the file attached in comment# 0. As this issue is seen from M-60(60.0.3112.0), hence considering this issue as Non-Regression and marking it as Untriaged. Note: Unable to confirm the behaviour on Mac and Linux, as we don't have printer setup here for Mac and Linux. Thanks!
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Jun 28 2018
This could be related to a couple of different known issues, or some combination of the two. First, the PDF you attached is portrait oriented, so Chrome will automatically rotate it to match the paper size that is selected in Print Preview (see https://crbug.com/98641). So if the paper size is landscape oriented, it will be rotated 90 degrees. Second, on Windows the PDF from Print Preview gets sent to the system dialog, not the original PDF (see https://crbug.com/700181). This can create possibly unexpected effects when setting various settings in the system dialog. A workaround here is to use the system dialog directly by using ctrl + shift + P instead of using the print preview button. To determine which of these issues might be going on, a couple more questions: 1) What paper size is listed as the selected paper in the Print Preview dialog, and what is its orientation? For orientation, as an example, XPS Document Writer has both a "Letter" and a "Letter Rotated" paper size. The former is portrait oriented (8.5 x 11) and the latter is landscape (11 x 8.5). 2) Do you happen to know the orientation of the Letter #10 paper in the system dialog? 3) If you print with the system dialog directly as mentioned above, does the PDF print as expected?
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Jul 2
Here's some more answers: 1) The default that shows up in the Print Preview dialogue is "Letter" (8.5 x 11) and "Portrait." 2) When I select "Letter #10" in the system dialog, it defaults to Portrait still. 3) If I print with the system dialog directly as you asked, I still get incorrect behavior, printing in portrait. |
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Comment 1 by viswa.karala@chromium.org
, Jun 15 2018