Freezing issues in Chrome OS |
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Issue descriptionChromeOS version: 66.0.3359.203 ChromeOS device model: Acer Chromebook 11 (C730 / C730E) Case#: 14813438 Description: Users are experiencing random freezes on different Acer Chrome devices across different Chrome OS versions. Initially customer reported the issue happened with version 62 and it continues to happen with newer versions. Issue doesn’t happen with v61. Most of the time, the device freezes and if typing no characters are shown. Many times, after about 20 to 30 seconds, the device will recover itself and anything typed while frozen will be displayed and the cursor starts to respond. Using "alt+volume up+x" does not help recover the devices from a freeze. Users also reported that at times the device will restart and reboot and go back to a login prompt. The customer did mention that the issue doesn’t happen when using ephemeral profiles. Steps to reproduce: login. Current Behavior / Reproduction: freeze Expected Behavior: no freeze in the log I see: file: G5_6-6-18/var/log/ui/ui.20180606-102043 [0606/102250.144208:WARNING:diagnostics_writer.cc(211)] [FAIL] 009 PathUserData (Path contents too large (2084519371) for: /home/chronos) [0606/102250.248621:WARNING:diagnostics_writer.cc(211)] [FAIL] 016 JSONLocalState (File too big) [0606/102250.333682:WARNING:diagnostics_writer.cc(211)] [FAIL] 002 SQLiteIntegrityCookie (File not found) [0606/102250.438137:WARNING:diagnostics_writer.cc(211)] Finished 18 tests. [0606/102250.438256:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Install type [0606/102250.438322:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Chrome version test [0606/102250.438388:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: User data path [0606/102250.438451:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Local state path [0606/102250.438516:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: App dictionaries directory path [0606/102250.438578:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Resources path [0606/102250.438640:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Available disk space [0606/102250.438703:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: User preferences integrity [0606/102250.438767:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Local state integrity [0606/102250.438831:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Bookmark file [0606/102250.438895:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Web Data database [0606/102250.439009:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Cookie database [0606/102250.439076:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Favicons database [0606/102250.439138:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: History database [0606/102250.439199:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Top Sites database [0606/102250.439260:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: Database tracker database [0606/102250.439320:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: NSS certificate database [0606/102250.439381:WARNING:diagnostics_writer.cc(211)] Finished Recovery for: NSS Key database [0606/102250.439427:WARNING:diagnostics_writer.cc(211)] Finished All Recovery operations. as in crbug.com/815269 Drive link to logs: device a) https://drive.google.com/open?id=1QLWj31UZQNpTk3vAT0i9gpPqFW9mtoMa device b) https://drive.google.com/open?id=1gcGrlvZIHbhz9Fkib31gPoYGlLm83dqH policies: https://drive.google.com/open?id=1-Yx09g_K9PScNrTDUC5vDvboXm3OVvwL Customer info: https://drive.google.com/open?id=1Bi9BoLGaaBLoXOCnrkCSiS99oceHFiA-IZsde1CSCKU
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Jun 12 2018
Moved 29 devices to beta channel. Out of the 29 devices, 5 of the them had lockups within the first few minutes after logging back in with the same user account after updating to 67.0.3396.78. Logs and video links sent to support under case #14813438.
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Jun 13 2018
Customer provided additional details, logs and video of the issue: https://docs.google.com/document/d/1HzHwCIlQGHX5TU05tvib_oyYx6ga3C-nMFdWSYnIWHc/edit?usp=sharing
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Jun 21 2018
Hi Team, could we get an update on this issue? Thanks
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Jun 26 2018
Hi team, From device c.) in https://docs.google.com/document/d/1HzHwCIlQGHX5TU05tvib_oyYx6ga3C-nMFdWSYnIWHc/edit Device locked up on 6/12/2018 at 10:02 a.m. CDT I noticed below messages in the message log. ---- 2018-06-12T09:59:58.296045-05:00 ERR cras_server[1507]: no ini file /etc/cras/GNAWTY/dsp.ini 2018-06-12T09:59:58.296064-05:00 ERR cras_server[1507]: cannot create dsp ini 2018-06-12T09:59:58.331890-05:00 NOTICE conntrack-tools[1515]: configuring helper `mdns' with queuenum=6 and queuelen=10240 2018-06-12T09:59:58.331916-05:00 NOTICE conntrack-tools[1515]: policy name=mdns expect_timeout=30 expect_max=8 2018-06-12T09:59:58.331965-05:00 NOTICE conntrack-tools[1515]: helper `mdns' configured successfully 2018-06-12T09:59:58.331978-05:00 NOTICE conntrack-tools[1515]: configuring helper `ssdp' with queuenum=5 and queuelen=10240 2018-06-12T09:59:58.332144-05:00 NOTICE conntrack-tools[1515]: policy name=ssdp expect_timeout=300 expect_max=8 2018-06-12T09:59:58.332234-05:00 NOTICE conntrack-tools[1515]: helper `ssdp' configured successfully 2018-06-12T09:59:58.332250-05:00 NOTICE conntrack-tools[1515]: configuring helper `ssdp' with queuenum=5 and queuelen=10240 2018-06-12T09:59:58.332262-05:00 NOTICE conntrack-tools[1515]: policy name=ssdp expect_timeout=300 expect_max=8 2018-06-12T09:59:58.332302-05:00 NOTICE conntrack-tools[1515]: helper `ssdp' configured successfully 2018-06-12T09:59:58.332423-05:00 NOTICE conntrack-tools[1515]: initialization completed 2018-06-12T09:59:58.332448-05:00 NOTICE conntrack-tools[1515]: -- starting in console mode -- 2018-06-12T09:59:58.332579-05:00 ERR conntrack-tools[1515]: failed to process message 2018-06-12T09:59:58.344064-05:00 INFO kernel: [ 10.404248] zram: Added device: zram0 2018-06-12T09:59:58.349489-05:00 NOTICE swap[1531]: setting zram size to 2944548 Kb 2018-06-12T09:59:58.361057-05:00 INFO kernel: [ 10.421251] zram0: detected capacity change from 0 to 2944548864 2018-06-12T09:59:58.394054-05:00 INFO kernel: [ 10.454420] Adding 2875532k swap on /dev/zram0. Priority:-1 extents:1 across:2875532k SS 2018-06-12T09:59:58.483373-05:00 INFO minijail0[1563]: libminijail[1563]: not running init loop, exiting immediately 2018-06-12T09:59:58.524474-05:00 ERR kernel: [ 10.584291] byt-max98090 byt-max98090: ASoC: CPU DAI baytrail-pcm-audio not registered 2018-06-12T09:59:58.524499-05:00 ERR kernel: [ 10.584302] byt-max98090 byt-max98090: snd_soc_register_card failed -517 2018-06-12T09:59:58.554610-05:00 INFO p2p-server[1564]: p2p-server starting [../../../../../../../tmp/portage/chromeos-base/p2p-0.0.1-r2848/work/p2p-0.0.1/p2p/server/main.cc:59] 2018-06-12T09:59:58.577043-05:00 INFO kernel: [ 10.637488] snd_hda_intel 0000:00:1b.0: bound 0000:00:02.0 (ops 0xffffffffb6c6f770) 2018-06-12T09:59:58.577066-05:00 ERR kernel: [ 10.637664] byt-max98090 byt-max98090: ASoC: CPU DAI baytrail-pcm-audio not registered 2018-06-12T09:59:58.577085-05:00 ERR kernel: [ 10.637670] byt-max98090 byt-max98090: snd_soc_register_card failed -517 2018-06-12T09:59:58.649047-05:00 INFO kernel: [ 10.709274] Intel(R) Wireless WiFi driver for Linux 2018-06-12T09:59:58.649072-05:00 INFO kernel: [ 10.709283] Copyright(c) 2003- 2015 Intel Corporation 2018-06-12T09:59:58.663890-05:00 INFO cryptohomed[1208]: Freeing disk space by deleting user /home/.shadow/21a6aa2229a0697bf8feabee060faa296075fbf1 2018-06-12T09:59:58.672198-05:00 ERR kernel: [ 10.732595] byt-max98090 byt-max98090: ASoC: CPU DAI baytrail-pcm-audio not registered 2018-06-12T09:59:58.672224-05:00 ERR kernel: [ 10.732606] byt-max98090 byt-max98090: snd_soc_register_card failed -517 2018-06-12T09:59:58.672228-05:00 WARNING kernel: [ 10.732916] iwlwifi 0000:01:00.0: Direct firmware load for iwl-dbg-cfg.ini failed with error -2 2018-06-12T09:59:58.673040-05:00 ERR kernel: [ 10.733880] byt-max98090 byt-max98090: ASoC: CPU DAI baytrail-pcm-audio not registered 2018-06-12T09:59:58.673062-05:00 ERR kernel: [ 10.733890] byt-max98090 byt-max98090: snd_soc_register_card failed -517 2018-06-12T09:59:58.679155-05:00 INFO kernel: [ 10.739923] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input7 2018-06-12T09:59:58.680045-05:00 INFO kernel: [ 10.740385] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input8 2018-06-12T09:59:58.706055-05:00 INFO kernel: [ 10.767155] iwlwifi 0000:01:00.0: loaded firmware version 17.388f111f.0 op_mode iwlmvm 2018-06-12T09:59:58.707203-05:00 INFO p2p-http-server[1583]: p2p-http-server starting [../../../../../../../tmp/portage/chromeos-base/p2p-0.0.1-r2848/work/p2p-0.0.1/p2p/http_server/main.cc:49] 2018-06-12T09:59:58.707271-05:00 INFO p2p-http-server[1583]: Maximum download rate per connection set to 125000 bytes/sec [../../../../../../../tmp/portage/chromeos-base/p2p-0.0.1-r2848/work/p2p-0.0.1/p2p/http_server/main.cc:75] ----- ----- 2018-06-12T10:00:03.990285-05:00 WARNING kernel: [ 16.850540] ------------[ cut here ]------------ 2018-06-12T10:00:03.990308-05:00 WARNING kernel: [ 16.850571] WARNING: CPU: 0 PID: 1094 at ../../../../../tmp/portage/sys-kernel/chromeos-kernel-4_4-4.4.127-r1484/work/chromeos-kernel-4_4-4.4.127/net/wireless/util.c:1143 cfg80211_calculate_bitrate+0xe0/0x195 [cfg80211] 2018-06-12T10:00:03.990312-05:00 WARNING kernel: [ 16.850575] Modules linked in: ccm cmac rfcomm uinput iwlmvm snd_hda_codec_hdmi iwlwifi iwl7000_mac80211 snd_hda_intel snd_hda_codec snd_hwdep snd_hda_core snd_soc_sst_baytrail_pcm snd_soc_sst_ipc snd_soc_sst_dsp snd_soc_sst_byt_max98090_mach snd_intel_sst_acpi snd_intel_sst_core snd_soc_sst_mfld_platform ip6t_REJECT nf_reject_ipv6 snd_soc_max98090 snd_soc_sst_acpi snd_soc_sst_match zram fuse cfg80211 ip6table_filter btusb btrtl btbcm btintel uvcvideo bluetooth videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 videobuf2_core joydev 2018-06-12T10:00:03.990314-05:00 WARNING kernel: [ 16.850643] CPU: 0 PID: 1094 Comm: shill Tainted: G W 4.4.127-13890-g6c206f1711d4 #1 2018-06-12T10:00:03.990317-05:00 WARNING kernel: [ 16.850647] Hardware name: GOOGLE Gnawty, BIOS Google_Gnawty.5216.239.123 04/23/2017 2018-06-12T10:00:03.990319-05:00 WARNING kernel: [ 16.850651] ffffffffc03ee46d caf0d7776f283b36 ffff88007256b748 ffffffffb66dd66e 2018-06-12T10:00:03.990322-05:00 WARNING kernel: [ 16.850659] ffff88007256b780 ffffffffb66dd623 caf0d7776f283b36 0000000000000000 2018-06-12T10:00:03.990324-05:00 WARNING kernel: [ 16.850667] 0000000000000282 caf0d7776f283b36 0000000000000000 ffff88007256b7c0 2018-06-12T10:00:03.990326-05:00 WARNING kernel: [ 16.850675] Call Trace: 2018-06-12T10:00:03.990328-05:00 WARNING kernel: [ 16.850685] [<ffffffffb66dd66e>] __dump_stack+0x19/0x1b 2018-06-12T10:00:03.990330-05:00 WARNING kernel: [ 16.850690] [<ffffffffb66dd623>] dump_stack+0x4f/0x81 2018-06-12T10:00:03.990333-05:00 WARNING kernel: [ 16.850696] [<ffffffffb646ce2c>] __warn+0xba/0xf1 2018-06-12T10:00:03.990335-05:00 WARNING kernel: [ 16.850701] [<ffffffffb646cf8a>] warn_slowpath_null+0x38/0x3d 2018-06-12T10:00:03.990337-05:00 WARNING kernel: [ 16.850715] [<ffffffffc03b08e1>] cfg80211_calculate_bitrate+0xe0/0x195 [cfg80211] 2018-06-12T10:00:03.990339-05:00 WARNING kernel: [ 16.850730] [<ffffffffc03bf1dd>] nl80211_put_sta_rate+0x31/0x13a [cfg80211] 2018-06-12T10:00:03.990342-05:00 WARNING kernel: [ 16.850745] [<ffffffffc03bc396>] nl80211_send_station+0x2bc/0x73b [cfg80211] 2018-06-12T10:00:03.990344-05:00 WARNING kernel: [ 16.850751] [<ffffffffb6584fdf>] ? ksize+0x15/0x8e 2018-06-12T10:00:03.990346-05:00 WARNING kernel: [ 16.850766] [<ffffffffc03c1800>] nl80211_get_station+0x162/0x1be [cfg80211] 2018-06-12T10:00:03.990348-05:00 WARNING kernel: [ 16.850777] [<ffffffffb6ab7ae3>] genl_rcv_msg+0x389/0x3ef 2018-06-12T10:00:03.990350-05:00 WARNING kernel: [ 16.850783] [<ffffffffb6ab775a>] ? genl_unbind+0x81/0x81 2018-06-12T10:00:03.990353-05:00 WARNING kernel: [ 16.850787] [<ffffffffb6ab466a>] netlink_rcv_skb+0x47/0x95 2018-06-12T10:00:03.990355-05:00 WARNING kernel: [ 16.850792] [<ffffffffb6ab7614>] genl_rcv+0x28/0x37 2018-06-12T10:00:03.990357-05:00 WARNING kernel: [ 16.850796] [<ffffffffb6ab3270>] netlink_unicast+0x146/0x1ae 2018-06-12T10:00:03.990359-05:00 WARNING kernel: [ 16.850801] [<ffffffffb6ab5a0a>] netlink_sendmsg+0x2ce/0x300 2018-06-12T10:00:03.990361-05:00 WARNING kernel: [ 16.850807] [<ffffffffb6b71fcf>] sock_sendmsg_nosec+0x18/0x25 2018-06-12T10:00:03.990363-05:00 WARNING kernel: [ 16.850812] [<ffffffffb6b72324>] SyS_sendto+0x114/0x180 2018-06-12T10:00:03.990366-05:00 WARNING kernel: [ 16.850817] [<ffffffffb6b72c9a>] ? SyS_recvmsg+0x6e/0xc1 2018-06-12T10:00:03.990368-05:00 WARNING kernel: [ 16.850824] [<ffffffffb6b9c7d3>] entry_SYSCALL_64_fastpath+0x27/0x9b 2018-06-12T10:00:03.990370-05:00 WARNING kernel: [ 16.850828] ---[ end trace 71d380af5da01a65 ]--- 2018-06-12T10:00:04.006979-05:00 INFO crash_reporter[2166]: libminijail[2166]: mount /dev/log -> /dev/log type '' 2018-06-12T10:00:04.021255-05:00 INFO crash_reporter[2166]: Processing kernel warning: normal collection 2018-06-12T10:00:04.068118-05:00 INFO crash_reporter[2166]: Stored kernel warning into /var/spool/crash/kernel_warning.20180612.100004.0.kcrash 2018-06-12T10:00:07.938680-05:00 ERR chrome[952]: [952:952:0612/100007.938607:INFO:remote_commands_invalidator.cc(32)] Initialize RemoteCommandsInvalidator. 2018-06-12T10:00:08.000666-05:00 ERR chrome[952]: [952:952:0612/100008.000596:INFO:remote_commands_invalidator.cc(45)] Shutdown RemoteCommandsInvalidator. 2018-06-12T10:00:08.000816-05:00 ERR chrome[952]: [952:952:0612/100008.000782:INFO:remote_commands_invalidator.cc(68)] Stopping RemoteCommandsInvalidator. Is this related crbug.com/854781?
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Jun 27 2018
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Jul 3
Assigning to myself for triage
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Jul 6
#c5: shill process was running on cpu 0 when ChromeOS freezed. From stack trace: 2018-06-12T10:00:03.968098-05:00 WARNING kernel: [ 16.827878] WARNING: CPU: 0 PID: 1094 at ../../../../../tmp/portage/sys-kernel/chromeos-kernel-4_4-4.4.127-r1484/work/chromeos-kernel-4_4-4.4.127/net/wireless/util.c:1143 cfg80211_calculate_bitrate+0xe0/0x195 [cfg80211] 2018-06-12T10:00:03.968103-05:00 WARNING kernel: [ 16.827899] Modules linked in: ccm cmac rfcomm uinput iwlmvm snd_hda_codec_hdmi iwlwifi iwl7000_mac80211 snd_hda_intel snd_hda_codec snd_hwdep snd_hda_core snd_soc_sst_baytrail_pcm snd_soc_sst_ipc snd_soc_sst_dsp snd_soc_sst_byt_max98090_mach snd_intel_sst_acpi snd_intel_sst_core snd_soc_sst_mfld_platform ip6t_REJECT nf_reject_ipv6 snd_soc_max98090 snd_soc_sst_acpi snd_soc_sst_match zram fuse cfg80211 ip6table_filter btusb btrtl btbcm btintel uvcvideo bluetooth videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 videobuf2_core joydev 2018-06-12T10:00:03.968105-05:00 WARNING kernel: [ 16.827970] CPU: 0 PID: 1094 Comm: shill Not tainted 4.4.127-13890-g6c206f1711d4 #1 2018-06-12T10:00:03.968108-05:00 WARNING kernel: [ 16.827973] Hardware name: GOOGLE Gnawty, BIOS Google_Gnawty.5216.239.123 04/23/2017 2018-06-12T10:00:03.968110-05:00 WARNING kernel: [ 16.827977] ffffffffc03ee46d caf0d7776f283b36 ffff88007256b748 ffffffffb66dd66e 2018-06-12T10:00:03.968113-05:00 WARNING kernel: [ 16.827985] ffff88007256b780 ffffffffb66dd623 caf0d7776f283b36 0000000000000000 2018-06-12T10:00:03.968115-05:00 WARNING kernel: [ 16.827993] 0000000000000282 caf0d7776f283b36 0000000000000000 ffff88007256b7c0 2018-06-12T10:00:03.968118-05:00 WARNING kernel: [ 16.828001] Call Trace: 2018-06-12T10:00:03.968120-05:00 WARNING kernel: [ 16.828011] [<ffffffffb66dd66e>] __dump_stack+0x19/0x1b 2018-06-12T10:00:03.968122-05:00 WARNING kernel: [ 16.828016] [<ffffffffb66dd623>] dump_stack+0x4f/0x81 2018-06-12T10:00:03.968124-05:00 WARNING kernel: [ 16.828022] [<ffffffffb646ce2c>] __warn+0xba/0xf1 2018-06-12T10:00:03.968127-05:00 WARNING kernel: [ 16.828027] [<ffffffffb646cf8a>] warn_slowpath_null+0x38/0x3d 2018-06-12T10:00:03.968129-05:00 WARNING kernel: [ 16.828041] [<ffffffffc03b08e1>] cfg80211_calculate_bitrate+0xe0/0x195 [cfg80211] 2018-06-12T10:00:03.968132-05:00 WARNING kernel: [ 16.828056] [<ffffffffc03bf1dd>] nl80211_put_sta_rate+0x31/0x13a [cfg80211] 2018-06-12T10:00:03.968134-05:00 WARNING kernel: [ 16.828071] [<ffffffffc03bc396>] nl80211_send_station+0x2bc/0x73b [cfg80211] 2018-06-12T10:00:03.968136-05:00 WARNING kernel: [ 16.828077] [<ffffffffb6584fdf>] ? ksize+0x15/0x8e 2018-06-12T10:00:03.968138-05:00 WARNING kernel: [ 16.828092] [<ffffffffc03c1800>] nl80211_get_station+0x162/0x1be [cfg80211] 2018-06-12T10:00:03.968141-05:00 WARNING kernel: [ 16.828104] [<ffffffffb6ab7ae3>] genl_rcv_msg+0x389/0x3ef 2018-06-12T10:00:03.968143-05:00 WARNING kernel: [ 16.828109] [<ffffffffb6ab775a>] ? genl_unbind+0x81/0x81 2018-06-12T10:00:03.968145-05:00 WARNING kernel: [ 16.828113] [<ffffffffb6ab466a>] netlink_rcv_skb+0x47/0x95 2018-06-12T10:00:03.968148-05:00 WARNING kernel: [ 16.828118] [<ffffffffb6ab7614>] genl_rcv+0x28/0x37 2018-06-12T10:00:03.968150-05:00 WARNING kernel: [ 16.828123] [<ffffffffb6ab3270>] netlink_unicast+0x146/0x1ae 2018-06-12T10:00:03.968152-05:00 WARNING kernel: [ 16.828127] [<ffffffffb6ab5a0a>] netlink_sendmsg+0x2ce/0x300 2018-06-12T10:00:03.968154-05:00 WARNING kernel: [ 16.828133] [<ffffffffb6b71fcf>] sock_sendmsg_nosec+0x18/0x25 2018-06-12T10:00:03.968156-05:00 WARNING kernel: [ 16.828138] [<ffffffffb6b72324>] SyS_sendto+0x114/0x180 2018-06-12T10:00:03.968159-05:00 WARNING kernel: [ 16.828144] [<ffffffffb646a207>] ? __do_page_fault+0x18a/0x404 2018-06-12T10:00:03.968161-05:00 WARNING kernel: [ 16.828151] [<ffffffffb6b9c7d3>] entry_SYSCALL_64_fastpath+0x27/0x9b 2018-06-12T10:00:03.968163-05:00 WARNING kernel: [ 16.828155] ---[ end trace 71d380af5da01a64 ]--- This is crbug.com/838948, which is tracked in b/79542530. I will check other logs too.
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Jul 6
Reviewed all logs. - a (L4): Same stack as #c8. crbug.com/838948 - b (L10): Messages log is filled with these messages: 2018-06-12T09:57:35.943488-05:00 ERR kernel: [ 539.661059] ecryptfs_encrypt_page: Error attempting to write lower page; rc = [-28] 2018-06-12T09:57:35.943517-05:00 WARNING kernel: [ 539.661068] ecryptfs_write_end: Error encrypting page (upper index [0x0000000000002286]) This could be crbug.com/538233 . This device was on M61 when the issue occurred on 2018-06-12 10am, and then updated to M67 after reboot - c (L12): crbug.com/838948 - d (L18): Same as L10. Same ecryptfs_encrypt_page kernel errors, device was on M61. - e (L21): Same as L10. Same ecryptfs_encrypt_page kernel errors, device was on M61. So in summary: Now that customer's devices are in M67, they should see ChromeOS freeze less frequently (because crbug.com/538233 is fixed but crbug.com/838948 is not yet). We are still working on crbug.com/838948 with Intel at high priority. Duping this bug to crbug.com/838948.
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Jul 23
It was reported to me that crbug.com/838948 has been fixed in the beta version 68. Is this correct? I don't have any testing results as of yet from our devices but will have my team go back and test on the beta channel to see if they experience similar lock ups as we seen before.
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Jul 30
Further lockups have been seen after update to the v68 beta version on 7/27/2018. Logs and event timelines have been added to the case. Note we had not seen lockups on v61 during the school year with student accounts used daily on the devices.
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Jul 30
7/27/2018 CDT TD6 11:14 lockup after logging into a different account (test@morris54.org) than the one used to update (test@student.morris54.org) the chromebook. Keystroke Alt+VolUp+X did not work until the device unfroze and the keystroke caused a log out of the device. TD5 11:42 lockup after logging into a different account (mschroeder@morris54.org) than the one used to update (test@student.morris54.org) the chromebook. Keystroke Alt+VolUp+X did not work until the device unfroze and the keystroke caused a log out of the device. J16 1:04 Locked up after logging on to an account other than the one used to update the device. Keystroke did not work until the device unfroze.
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Jul 30
7/27/2018 CDT J22 2:14 Locked up after logging on to an account other than the one used to update the device. Keystroke did not work until the device unfroze. J23 2:14 Locked up after logging on to an account other than the one used to update the device. Keystroke did not work until the device unfroze. J24 2:14 Locked up after logging on to an account other than the one used to update the device. Keystroke did not work until the device unfroze. |
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Comment 1 by cristob...@google.com
, Jun 8 2018