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Starred by 11 users

Issue metadata

Status: Duplicate
Owner: ----
Closed: Jun 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux , Windows , Mac
Pri: 2
Type: Bug



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Clear auto-open settings button missing

Reported by arren...@gmail.com, Jun 7 2018

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.79 Safari/537.36

Example URL:
It happened when I am downloading PDF

Steps to reproduce the problem:
1. I downloaded a PDF file from any website. 
2. It will auto open it as Preview in my Mac. 
3. It does not allow me to choose where it will be stored. 

What is the expected behavior?
1. I am expecting it to to stop opening it from browser.
2. It also should ask me where shall I store the PDF file I wish to download instead of automatically placed it in default Download's folder.

What went wrong?
There was supposed to be a button to clear auto-open settings under the Downloads option in Chrome Advance Settings.

Did this work before? Yes Year 2014 I think. 

Chrome version: 67.0.3396.79  Channel: stable
OS Version: OS X 10.13.4
Flash Version:
 
Cc: thestig@chromium.org
Labels: Needs-Triage-M67
Components: -Internals>Network UI>Browser>Downloads
I'm not sure about auto-open, but if you want it to prompt you before saving a file, go to Settings > Advanced > (scroll to Downloads) > "Ask where to save each file before downloading"
For auto-open, in Settings > Content Settings > PDF document, you can toggle the "Download PDF files instead of automatically opening them in Chrome" setting.
Labels: Needs-Bisect
Cc: susan.boorgula@chromium.org
Labels: Triaged-ET Needs-Feedback
arrentan@ Thanks for the issue.

Request you to retry the issue as per comment #2 & #3 and update the thread with the observations.

Thanks..

Comment 6 by arren...@gmail.com, Jun 12 2018

It is not working. No matter what settings I have configured on the Google Chrome. I have tried everything.

The PDF file still auto open on my Mac's app named "Preview" (mark my words, not in Chrome browse) after I clicked to download the PDF.

I need the "clear auto-open button".


Project Member

Comment 7 by sheriffbot@chromium.org, Jun 12 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
arrentan@ Thanks for the update.

Tested this issue on Mac OS 10.13.5 on the reported version 67.0.3396.79 and the latest Canary 69.0.3455.0 by following the below steps.

1. Launched Chrome and downloaded a sample pdf file.
2. opened the pdf file from the Browser downloads and can observed that the file is opened in Chrome browser.
3. Opened the pdf file from the system browser and can observe that the pdf file is opening in the Preview app.
Attached is the screen cast of the steps followed.

Request you to check and confirm if anything is missed from our end in triaging the issue.

Also request you to provide a screen cast of the steps followed where the issue is observed which will help in further triaging.

Thanks..

850383.mp4
3.8 MB View Download

Comment 9 by arren...@gmail.com, Jun 12 2018

Hi,

It happened after I clicked the "Always Open With System Viewer".

[image: Screen Shot 2018-06-12 at 6.55.40 PM.png]
 From then onwards, all of my PDF files will auto open on my System Viewer
"Preview". I need to revert this setting back to default. I don't wan to
auto open system viewer.

Btw, I am using Google Canary to take this screenshot. I am forced to use
Google Canary right now.
Project Member

Comment 10 by sheriffbot@chromium.org, Jun 12 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Bisect -Type-Bug-Regression M-69 Target-69 FoundIn-69 OS-Linux OS-Windows Type-Bug
Status: Untriaged (was: Unconfirmed)
arrentan@ Thanks for the update.

Able to reproduce this issue on Windows 10, Mac OS 10.13.5 and Ubuntu 14.04 on the reported version 67.0.3396.79 and the latest Canary 69.0.3457.0 by following the below steps.

1. Launched Chrome and downloaded a file.
2. From the download bar menu, selected the "Always open with System Viewer" option.
3. while trying to open the downloaded file, it is opening with the system viewer, but once the download bar is closed, there is no way to uncheck the option "Always open with System Viewer".
Attached is the screen cast for reference.

This is a Non-Regression issue as this behavior is observed from M-60 chrome builds.

Hence marking this as Untriaged for further updates from Dev.

Thanks..
850383.mp4
3.7 MB View Download

Comment 12 by arren...@gmail.com, Jun 13 2018

For my settings, the auto open will open on my Preview directly instead of on browser. 

Meaning that after I click a click to download the PDF, the PDF will auto open on my Mac's system "Preview" instead of asking me where to save the file.

Comment 13 Deleted

Comment 14 by arren...@gmail.com, Jun 14 2018

Here is the short version of the file I download from my webmail. 
pdf-short.mp4
421 KB View Download
Labels: Hotlist-ConOps
Adding the conops hotlist for tracking.

Comment 16 by tbr...@payments.ca, Jun 19 2018

Hi, we're using Chrome 67.0.3396.87 (Official Build) (64-bit) in our enterprise, and users are reporting the same issue. We've reproduced this exact issue on Windows 10, 1709.

Comment 17 by tbr...@payments.ca, Jun 19 2018

We managed to resolve this issue by deleting our Chrome UserData folder:

C:\Users\tbrown\AppData\Local\Google\Chrome\User Data

Comment 18 by arren...@gmail.com, Jun 19 2018

I am using Mac. Any idea?

Comment 19 by tbr...@payments.ca, Jun 19 2018

There is probably a Chrome folder in the /library system folder on macOS.
Mergedinto: 853734
Status: Duplicate (was: Untriaged)

Comment 21 by arren...@gmail.com, Jun 22 2018

Got it sorted after deleted the whole Google Chrome file in the library.

It should not have be such as hassle if the button of Clear Auto Open still there.
arrentan@, have a look at https://productforums.google.com/d/msg/chrome/7mZxGSFpxMY/xd7qHzpgBgAJ (still kind of a hassle, but not as invasive as deleting your settings or creating a new profile)

I can't access 853734. Is there a public place to track this bug now?

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