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Issue 849755 link

Starred by 1 user
Status: Unconfirmed
Owner: ----
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EstimatedDays: ----
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OS: Chrome
Pri: 2
Type: Bug-Regression



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Microsoft PowerPoint app works for some chromebooks and not others

Reported by josh.cas...@agosto.com, Jun 5 2018 
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36

Steps to reproduce the problem:
1. Install PowerPoint App
2. Get error stating the device isn't compatible
3. 

What is the expected behavior?
App installs

What went wrong?
Error: Your device isn't compatible with this version

It is compatible as it works on a matching device running the same Chrome OS version

WebStore page: https://chrome.google.com/webstore/detail/powerpoint-online/mdafamggmaaaginooondinjgkgcbpnhp?hl=en-GB

Did this work before? Yes It actually works for the same version just on another device

Chrome version: 66.0.3359.139  Channel: stable
OS Version: 
Flash Version:
060518_pp_error.png
86.2 KB View Download

Comment 1 by josh.cas...@agosto.com, Jun 5 2018 

Hello all!

I stand corrected. There was a bit of miscommunication going on. This issue involves the Android App (Play Store (aka the Android App Store) on Chromebook. The share link is: https://play.google.com/store/apps/details?id=com.microsoft.office.powerpoint)

I apologize for this confusion.

Josh

Comment 2 by josh.cas...@agosto.com, Jun 5 2018 

This issue has been resolved. Carlos at Google Tech Support notified us that issues like this arise when the app has been made for devices with touch screens. The Asus Chromebook 14 that this app was being installed on did not have a touchscreen while the Pixelbook that this app worked on does have a touchscreen.

I apologize for the ticket!

Josh
►

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