PDF printing micro small
Reported by
augusto....@gmail.com,
Jun 5 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 Steps to reproduce the problem: 1. Open PDF sample file http://www.orimi.com/pdf-test.pdf 2. Click print. Preview is fine 3. Printed pdf on paper is ridiculously small What is the expected behavior? 1. Open PDF sample file http://www.orimi.com/pdf-test.pdf 2. Click print. Preview is fine 3. Printed pdf is same as preview's What went wrong? Printed pdf on paper is ridiculously small Did this work before? Yes Chrome 35.0.19.16.114 Chrome version: 67.0.3396.62 (Build oficial) (64 bits) Channel: stable OS Version: 10 Flash Version: This happens with this printers models. * HP LaserJet Flow MFP M527 * HP 2055 * Canon LBP6310dn
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Jun 5 2018
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Jun 5 2018
Printing is working fine with other printer models like Canon LBP7780C. Also working in Linux using same printers. Example: 'HP LaserJet Flow MFP M527' prints fine in Linux using 'HP Color LaserJet Flow MFP M680 Postscript' driver
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Jun 5 2018
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Jun 5 2018
What drivers are you using on Windows? Is the "HP 2055" referring to a HP LaserJet P2055? Do you know if the drivers are PCL or PS? In the future, please consider reporting bugs earlier.
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Jun 6 2018
Printer: HP LaserJet Flow MFP M527 Drivers: * HP LaserJet Flow MFP M527 PCL 6 (micro small printing) * HP LaserJet a4/letter PS Class Driver (micro small printing) * HP LaserJet flow MFP M525 PS Class Driver (micro small printing) Printer: Canon LBP6310dn Driver: * Canon LBP6310 (micro small printing)
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Jun 7 2018
Unable to reproduce this issue on reported version 67.0.3396.62 using Windows and HP Laser Jet 4345 mfp printer. i.e; Not observing any small text in printed page. @ thestig: Could you please look at comment#6 and help in triaging this issue. Thanks!
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Jun 7 2018
This test was printed using HP LaserJet Flow MFP M527 PCL 6 with different DPI's: 300, 600 and 1200. 600 and 1200 didn't make difference. 300 DPI looks bigger
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Jun 8 2018
Gentle Ping! @thestig: Could you please check comment#6 and #8 by reporter. Please help in triaging this issue. Thanks!
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Jun 11 2018
rbpotter@ would you be able to take a look while thestig@ is OOO?
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Jun 18 2018
As we are unable to reproduce the issue from our end using HP Laser Jet 4345 mfp printer hence adding label "TE-NeedsTriageHelp" and requesting someone from Dev team to have a look into this and help in further triaging it. Thanks!
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Aug 23
Ok. Finally we've found the problem, and is not Chrome related, so you can close this bug. The problem was a dysfunctional behaviour of a software called PretonSaver, installed in our company. This is a ink optimisation software for printers, deactivating it solved the problem. As the problem was only facing when printing from Chrome (Edge, explorer, acrobat reader printed ok), we thought it was a Chrome related bug. And what was worse, Chrome itself complains about this software, and nobody here noticed it. Sorry for the inconveniences.
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Aug 23
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Aug 23
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Comment 1 by augusto....@gmail.com
, Jun 5 2018