New issue
Advanced search Search tips
Note: Color blocks (like █ or █) mean that a user may not be available. Tooltip shows the reason.

Issue 849154 link

Starred by 2 users
Status: Fixed
Owner: ----
Closed: Oct 20
Cc:
jcliang@chromium.org
shenghao@chromium.org
█ jayhlee@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



Sign in to add a comment

Camera app keeps freezing when taking video.

Project Member Reported by ryutas@chromium.org, Jun 4 2018 
-ChromeOS version: 66.0.3359.158 
-ChromeOS device model: Lenovo N21 Chromebook (Enguarde )
-Native Chrome Camera app : ID hfhhnacclhffhdffklopdkcgdhifgngh 
-Case#: 15766457

-Description:Camera app keeps freezing when taking video.

-Steps to reproduce: Please refer attached video file.
Video: 
https://drive.google.com/open?id=12_M4z81Pye1FOmiHh12cJEo6tP03cPp3
https://drive.google.com/open?id=1QZdptFGK4Xt61ClajqDBSvke7Zu6wGh7


-Current Behavior / Reproduction: 
When the customer hits the record a video options, in some occasions the camera app will freeze as well as the entire device.

-Expected Behavior: To record without any issue/freezing. 

- Screenshots of the error message. Video 
Video: 
https://drive.google.com/open?id=12_M4z81Pye1FOmiHh12cJEo6tP03cPp3
https://drive.google.com/open?id=1QZdptFGK4Xt61ClajqDBSvke7Zu6wGh7

- Chrome debug logs. //Note that you must follow the syntax (SN / Direct link / Timestamp)  
Log file1:
https://drive.google.com/open?id=1HzZYq2kHdEctVyA9JSA4ImvCm4ETqlmb
Time stamps: CST May29/07 around 0955.
Log file2:
https://drive.google.com/open?id=1p1f5vxl64DTFZxIFAIXCpr3liSQbrqrw
9:30 CST 5/18/2018

-Affected device # and other info
https://drive.google.com/open?id=1US_Z7cOVupEKH7sdzaYAKHQHC-LHeovPbMeY3LRawFg

-Investigation notes
Remove another Video app that he was using called WeVideo. Even after the app was removed and the device has been restarted, the issue persist. 

Comment 1 by highfi...@usd403.org, Jun 4 2018 

Just to clarify on this -- the entire device never freezes, just the camera app. If I close the camera app it is impossible to reopen the app without signing out and signing back in.

Comment 2 by vasanthakumar@chromium.org, Aug 27

Owner: jmukthavaram@chromium.org
Can you please help and triage this issue? @jmukthavaram

Comment 3 by jmukthavaram@chromium.org, Aug 31

Owner: ----
Tested this issue on Mac 10.13.6 with camera app & no freeze observed while recording video.As it is filed on chrome book , could some one from CROS team please take a look and update the thread accordingly.

Mean while , please check the issue on CROS latest stable#68.0.3440.118 & update the thread accordingly.
Thanks..!

Comment 4 by highfi...@usd403.org, Aug 31 

I'll check this as soon as I can on the original chromebook.. school is in full swing now so it may not be until this weekend that I can get to it.

Comment 5 by y...@chromium.org, Aug 31

Cc: jcliang@chromium.org shenghao@chromium.org
https://bugs.chromium.org/p/chromium/issues/detail?id=859610

Comment 6 by y...@chromium.org, Oct 20

Status: Fixed (was: Untriaged)
Please test on Camera app 5.2 to see if it still repro.
►

Sign in to add a comment