Can not add LPPP Lexmark E120n printer. Add printer fails.
Reported by
jherbold113@gmail.com,
May 28 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS i686 9765.85.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.140 Safari/537.36 Platform: 61.4.4 (Developer Build - neverware) developer-build chromeover32 Steps to reproduce the problem: 1.Settings/Advanced/printers 2. Add printer Enter name, IP address and IPP, add 3. Manufacturer Lexmark, Model Lexmark E120n, add 4. ctrl-p, change lexmark e120n, print 5. Says successfully printed, but nothing happens at the printer What is the expected behavior? Expect page to print What went wrong? popup says successfully printed, but nothing prints. Did this work before? N/A Chrome version: 61.0.3163.140 Channel: stable OS Version: 61.0.3163.140 Flash Version:
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Jun 5 2018
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Jun 5 2018
Looks like you're using CloudReady. This problem is likely somewhere in the CUPS stack. Do you see errors from cupsd in /var/log/messages?
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Jun 14 2018
More cupsd message attached
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Jun 19 2018
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Jul 9
Line 16 of your log indicates that the print job was sent to the printer successfully but it was rejected for some reason which was not logged. You can increase the log level of CUPS by modifying /etc/cups/cupsd.conf and changing the LogLevel from notice to debug then printing again. Hopefully, that'll provide a reason for the printer rejecting the job.
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Jul 9
Two things. First: When I print, I get a popup that says file is being sent to printer, and then another popup that says the file printed successfully. There is nothing about a reject. Second: I am not able to change the /etc/cups/cupsd.conf file. When I try to alter the file I get a message from vi that says E212: Can't open file for writing. If I try to cp cupsd.conf cupsd.conf.new I get the error message: cp: cannot create regular file 'cupsd.conf.new': Read-only file system. ls -ld /etc/cups shows:drwxr-xr-x 5 root cups 4096 Jan 28 19:39 /etc/cups ls -ld /etc shows: drwxr-xr-x 52 root root 4096 Jan 28 19:45 /etc ls -l /etc/cups/cupsd.conf shows: -rw-r----- 1 cups cups 4636 Jan 26 12:24 /etc/cups/cupsd.conf id command shows:uid=0(root) gid=0(root) groups=0(root),1(bin),2(daemon),3(sys),4(adm),6(disk),10(wheel),11(floppy),26(tape),27(video),207(tss),208(pkcsll),219(wpa),1001(chronos-access)
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Jul 9
Yes. Your printer seems to be reporting a status that we're erroneously interpreting as success. So we need to know what the status message is since it didn't actually print. I thought that CloudReady left your root partition writable. It appears that I was mistaken. You'll need to follow the instructions to run make_dev_ssd.sh to modify that file. Please note the warnings around making your root partition writable. https://chromium.org/chromium-os/poking-around-your-chrome-os-device
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Jul 9
The command did not work. chronos@localhost / $ sudo /usr/share/vboot/bin/make_dev_ssd.sh --remove_rootfs_verification Password: make_dev_ssd.sh: INFO: Kernel A: no kernel boot information, ignored. make_dev_ssd.sh: INFO: Kernel B: no kernel boot information, ignored. make_dev_ssd.sh: ERROR: No valid kernel partitions on /dev/sdb (2 4). After this I rebooted, and could not modif the cupsd.conf file. Of note, I am booting off a flash drive, not of my local disk drive. If I can not get Cloudready to print, I am not going to trash my windows drive.
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Jul 10
You can attempt to remount your position as read-write if you've booted a live image. To do this, you can run mount -o rw,remount /
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Jul 10
got the debug log in the unix filesystem. How do I get it back to the chromeos file system so I can send it to you? No ftp.
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Jul 10
You can copy it to /home/chronos/user/Downloads
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Jul 10
here are the cupsd lines from the log file.
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Jul 11
Thank you for the log. Unfortunately, it seems there is an issue with your printer. According to your logs, the printer isn't assigning a job-id to your print job. CUPS considers this to be an error since it violates the IPP 1.1 specification. It would seem that your printer accepted the request but didn't do anything with the data that it received. It seems that the printer was produced in August 2003 so it's unlikely we'll be adding support for it in the near future.
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Jul 11
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Jul 11
Can you suggest any work around. Printer works fine with all versions of windows. The printer has a usb connection. Is that a possibility? Thanks.
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Jul 27
I was able to configure and use this printer using linux mint. It is configured with the cups server using that OS. |
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Comment 1 by dtapu...@chromium.org
, Jun 5 2018