I forgot to note that these users are also able to view https://drive.google.com/picker directly without any issue

Here is a screenshot from a student's Chromebook when she attempted to connect to Google Drive through WeVideo.

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	Screenshot 2018-05-17 at 11.41.36 AM.png 70.0 KB View Download

We are also experiencing this issue, but it is not isolated to Chrome, it hapens on Firefox as well (attached). It happens in Firefox as well. We are also running Chrome OS version 64.x on our school Chromebooks, and still experience the issue.

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	WeVideo Google integration issue.PNG 195 KB View Download

Unable to reproduce this issue on reported version 66.0.3359.181 using Mac 10.13.3, able to see drive picker and able to attach file. Attaching screencast for reference.

@Reporter: Could you please check the screencast and let us know if we miss anything? Also please let us know if this is seen in other OS? Please check the issue on fresh profile which do not have any apps/extensions and all flags from chrome://flags set to default. Any further information on reproducing the issue would help in better triaging.

Thanks!

Deleted: 846884.mp4 1.1 MB

	846884.mp4 1.1 MB View Download

Hi Sindhu,

Your screencast is correct, and this is the behavior we see on our end as well. But we have video evidence of teachers experiencing the issue of the white page and the teachers have tried on a newly created Google accounts as well. 

For the users experiencing this issue, please provide comment. 

Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

This is an issue in Chrome and Explorer... tried shutting down all extensions and even signing incognito. Nothing seemed to work. Screen shot pretty much reflects what others have posted. 

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	blank screen.PNG 165 KB View Download

As per comment #6 we have retested this issue and unable to reproduce this on repoted chrome version 66.0.3359.181 and latest chrome stable 67.0.3396.62 using Mac 10.13.3. Attaching Screencast for reference.

@ Reporter: Could you please upgrade your chrome browser to latest stabel 67.0.3396.62 and let us if the issue still persists.

you can downlad latest chrome builds here:https: ""//www.chromium.org/getting-involved/dev-channel"".


Thanks.!

Deleted: 846884.mp4 1.7 MB

	846884.mp4 1.7 MB View Download

Hi Phanindra,

The teachers experiencing the problem are typically on chromebooks or windows machines, almost none of them are on mac device. Although I suspect there's something related to google suite for education accounts which is causing this issue, since I am not able to reproduce the issue on a normal google account nor a google suite for business account.

Is there a way you can look into the server logs for the teachers commenting in this report to dig deeper? As established in the issue description, we are not able to reproduce what the teachers are experiencing but there are plenty of teachers in plenty of different schools all having the exact same problem. 

To the other teachers commenting in this thread, please try Chrome 67 and report back.

Having the same issue with a few of our users.

One user cannot get the OAuth display. It will eventually skip the OAuth page and display the picker as a blank page.
Another user had their OAuth display and was able to select their account, but the picker would still display a blank page.

Per comment #5 & #9, I've had both of these users update their Chrome browser to the latest version (version 67.0.3396.62) but the issue still persists.
We tried Incognito mode, Firefox, Edge, and IE, all having the same issue with the picker showing up blank.
My account seems to be unaffected when using Chrome (version 67.0.3396.62), but, Firefox, Edge, and IE cannot access the picker.

Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

[Mac triage]

Hi all,

As far as I can tell, this is an issue with Drive, and not Chrome. I asked the Drive team if they have any information and linked them to this bug. Feel free to continue to post updates, and if I hear anything concrete, I'll report back.

We are having this issue as well.  After some troubleshooting on various devices, browsers, and operating systems, we have found that accessing Google Drive to upload media from WeVideo does not seem to be following any sort of pattern. We have recreated the problem on various different Chromebooks, on both Firefox and Chrome, and on various versions of the operating systems. All of our accounts are created via the "sign in with Google." And we have found that on a single device, operating system, and browser, we can log in and have the system freeze and then log in another time and it's working fine. Based on the last post from syd@chromium.org, is there a bug report for Drive where we can post this information? 

We have observed the same behavior with this issue. For example, I am running Chrome OS Version 67.0.3396.99 (Official Build)(64-bit). When I tried to open the picker on Thursday, I get nothing but a white screen (as showed in my earlier post). But today, with no known changes to software or network config, it works fine. Echoing Brianne's question, is there a bug report for Drive where we can post this information? 

It's hit or miss, but when it's a miss during class it causes a big problem.

This is happening for me as well, all week on a variety of different computers- but always signed into Chrome.  

Hello, 
We are having an issue with WeVideo. When students try to access their Drive, the screen goes white and they are unable to access the Drive. 

I have 2 students running Windows 10 and Chrome latest build. When we try to use the Google Drive integration to get media they get a white, blank window once they have selected their account.

For anyone experiencing this issue, if you open DevTools (ctrl-shift-i), does that show any errors on the console?

Further to my previous comment now I am seeing the issue in other configurations. I have students using Mac OS High Sierra Version 10.13.6 and they are unable to use the google Drive integration. We have tried Chrome and Firefox.

To the users that are experiencing this issue, please follow the Chrome team member's request in Comment 20.

We are also experiencing this and would like it fixed.  We have 132 students using this tool.  Thanks.

the same on Chrome OS 71. We Video is not usable like this with only local upload.
Pls resolve with high priority!

possible hint to error:

<iframe name="filepicker_comm_iframe" id="filepicker_comm_iframe" src="https://dialog.filepicker.io/dialog/comm_iframe/" style="display: none;"></iframe>
<iframe name="fpapi_comm_iframe" id="fpapi_comm_iframe" src="https://www.filepicker.io/dialog/comm_iframe/" style="display: none;"></iframe>

Responding to Comment 20 user  alex...@chromium.org
This is the entire console message:
vendor.js:271 [Deprecation] document.registerElement is deprecated and will be removed in M73, around March 2019. Please use window.customElements.define instead. See https://www.chromestatus.com/features/4642138092470272 for more details.
(anonymous) @ vendor.js:271
editor.js:2 [Deprecation] 'webkitURL' is deprecated. Please use 'URL' instead.
(anonymous) @ editor.js:2
tracker.js:23 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
a.open @ tracker.js:23
cb=gapi.loaded_0:148 Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://docs.google.com') does not match the recipient window's origin ('https://www.wevideo.com').
(anonymous) @ cb=gapi.loaded_0:148
/hub?requestedPage=#editor/1226500672:1 Invalid 'X-Frame-Options' header encountered when loading 'https://docs.google.com/picker?protocol=gadgets&origin=https%3A%2F%2Faccounts.google.com%2Fsignin%2Foauth%2Foauthchooseaccount%3Fclient_id%3D547929436737-hgtkh05n7i89evqs8qn7skm8aodlj6ln.apps.googleusercontent.com%26as%3DfS3JcvFXPzzrs6Om5H1-3A%26destination%3Dhttps%253A%252F%252Fwww.wevideo.com%26approval_state%3D!ChRwN1ZnSlFxMUFCNTJrRzc3VmpPdhIfNC1QYWM5eG9rYk1iOERFdWhZOThQYy1WSl9iT2JoWQ%25E2%2588%2599APNbktkAAAAAW-Pcm0sE0JZvli4RUiMBGG1s3AaNFCaK%26oauthgdpr%3D1%26xsrfsig%3DAHgIfE9y_KOaCANp3mNx-8bXddQfSwWDHA%26flowName%3DGeneralOAuthFlow&oauth_token=ya29.Gl1NBr4ZG6SXTRAvfMkuX-c_90gj116XGK8K4CAvWfCANbipD8Qd3LAfymglyC5msqvelhJ_MN7AWA2OhFH1cI8dNEljq1TtysFsgxQi70DUo6jmShsHyjBHTFJ2sec&developerKey=AIzaSyAcz_DSGiGs8As8JjOCYONc1W-wg359AYM&std=true&multiselectEnabled=true&hostId=www.wevideo.com&relayUrl=https%3A%2F%2Fwww.wevideo.com%2Ffavicon.ico&nav=((%22all%22%2Cnull%2C%7B%22includeFolders%22%3Atrue%2C%22mimeTypes%22%3A%22audio%2Fmp3%2Caudio%2Fx-m4a%2Caudio%2Fmod%2Caudio%2Fx-mod%2Caudio%2Faiff%2Caudio%2Fx-aiff%2Caudio%2Fmpeg%2Caudio%2Fwav%2Caudio%2Fx-wav%2Caudio%2Fogg%2Caudio%2Fmpeg3%2Caudio%2Fx-mpeg-3%2Caudio%2Fx-ms-wma%2Caudio%2Fmp4%2Caudio%2Faac%2Caudio%2Fx-aac%2Capplication%2Fpdf%2Cimage%2Fpng%2Cimage%2Fjpeg%2Cimage%2Fpjpeg%2Cimage%2Fjpg%2Cimage%2Fbmp%2Cimage%2Fx-windows-bmp%2Cimage%2Fgif%2Cimage%2Fx-icon%2Cimage%2Ftiff%2Cimage%2Fx-tiff%2Capplication%2Fx-shockwave-flash%2Cimage%2Fheic%2Cimage%2Fheif%2Cvideo%2Favi%2Capplication%2Fx-troff-msvideo%2Cvideo%2Fmsvideo%2Cvideo%2Fx-msvideo%2Cvideo%2Fx-dv%2Cvideo%2Fmpeg%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fquicktime%2Cvideo%2Fogg%2Cvideo%2Fwebm%2Cvideo%2Fmp4%2Cvideo%2Fx-flv%2Cvideo%2Fquicktime%2Cvideo%2Fx-ms-wmv%2Cvideo%2F3gpp%2Cvideo%2Fx-f4v%2Cvideo%2Fx-matroska%2Cvideo%2F3gpp%2Cvideo%2Fdivx%2Cvideo%2Favchd%2Cvideo%2Fmp2t%2Cvideo%2Fmts%2Cvideo%2Fm2ts%2Cvideo%2Favchd%2Cvideo%2Fx-m4v%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fx-jpeg%2Capplication%2Fmxf%22%2C%22parent%22%3A%22root%22%2C%22ownedByMe%22%3Atrue%7D)%2C(%22all%22%2Cnull%2C%7B%22includeFolders%22%3Atrue%2C%22mimeTypes%22%3A%22audio%2Fmp3%2Caudio%2Fx-m4a%2Caudio%2Fmod%2Caudio%2Fx-mod%2Caudio%2Faiff%2Caudio%2Fx-aiff%2Caudio%2Fmpeg%2Caudio%2Fwav%2Caudio%2Fx-wav%2Caudio%2Fogg%2Caudio%2Fmpeg3%2Caudio%2Fx-mpeg-3%2Caudio%2Fx-ms-wma%2Caudio%2Fmp4%2Caudio%2Faac%2Caudio%2Fx-aac%2Capplication%2Fpdf%2Cimage%2Fpng%2Cimage%2Fjpeg%2Cimage%2Fpjpeg%2Cimage%2Fjpg%2Cimage%2Fbmp%2Cimage%2Fx-windows-bmp%2Cimage%2Fgif%2Cimage%2Fx-icon%2Cimage%2Ftiff%2Cimage%2Fx-tiff%2Capplication%2Fx-shockwave-flash%2Cimage%2Fheic%2Cimage%2Fheif%2Cvideo%2Favi%2Capplication%2Fx-troff-msvideo%2Cvideo%2Fmsvideo%2Cvideo%2Fx-msvideo%2Cvideo%2Fx-dv%2Cvideo%2Fmpeg%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fquicktime%2Cvideo%2Fogg%2Cvideo%2Fwebm%2Cvideo%2Fmp4%2Cvideo%2Fx-flv%2Cvideo%2Fquicktime%2Cvideo%2Fx-ms-wmv%2Cvideo%2F3gpp%2Cvideo%2Fx-f4v%2Cvideo%2Fx-matroska%2Cvideo%2F3gpp%2Cvideo%2Fdivx%2Cvideo%2Favchd%2Cvideo%2Fmp2t%2Cvideo%2Fmts%2Cvideo%2Fm2ts%2Cvideo%2Favchd%2Cvideo%2Fx-m4v%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fx-jpeg%2Capplication%2Fmxf%22%2C%22td%22%3Atrue%7D))&rpctoken=avhttbrstyz&rpcService=ac9ohkeft4n0&thirdParty=true': 'ALLOW-FROM https://accounts.google.com' is not a recognized directive. The header will be ignored.
3144280834-picker_modularized_opc.js:981 Uncaught Error: Incorrect origin value. Please set it to - (window.location.protocol + '//' + window.location.host) of the top-most page
    at new RJ (3144280834-picker_modularized_opc.js:981)
    at _createPicker (3144280834-picker_modularized_opc.js:983)
    at HTMLDocument.<anonymous> (https://docs.google.com/picker?protocol=gadgets&origin=https%3A%2F%2Faccounts.google.com%2Fsignin%2Foauth%2Foauthchooseaccount%3Fclient_id%3D547929436737-hgtkh05n7i89evqs8qn7skm8aodlj6ln.apps.googleusercontent.com%26as%3DfS3JcvFXPzzrs6Om5H1-3A%26destination%3Dhttps%253A%252F%252Fwww.wevideo.com%26approval_state%3D!ChRwN1ZnSlFxMUFCNTJrRzc3VmpPdhIfNC1QYWM5eG9rYk1iOERFdWhZOThQYy1WSl9iT2JoWQ%25E2%2588%2599APNbktkAAAAAW-Pcm0sE0JZvli4RUiMBGG1s3AaNFCaK%26oauthgdpr%3D1%26xsrfsig%3DAHgIfE9y_KOaCANp3mNx-8bXddQfSwWDHA%26flowName%3DGeneralOAuthFlow&oauth_token=ya29.Gl1NBr4ZG6SXTRAvfMkuX-c_90gj116XGK8K4CAvWfCANbipD8Qd3LAfymglyC5msqvelhJ_MN7AWA2OhFH1cI8dNEljq1TtysFsgxQi70DUo6jmShsHyjBHTFJ2sec&developerKey=AIzaSyAcz_DSGiGs8As8JjOCYONc1W-wg359AYM&std=true&multiselectEnabled=true&hostId=www.wevideo.com&relayUrl=https%3A%2F%2Fwww.wevideo.com%2Ffavicon.ico&nav=((docs.google.com/%22all%22%2Cnull%2C%7B%22includeFolders%22%3Atrue%2C%22mimeTypes%22%3A%22audio%2Fmp3%2Caudio%2Fx-m4a%2Caudio%2Fmod%2Caudio%2Fx-mod%2Caudio%2Faiff%2Caudio%2Fx-aiff%2Caudio%2Fmpeg%2Caudio%2Fwav%2Caudio%2Fx-wav%2Caudio%2Fogg%2Caudio%2Fmpeg3%2Caudio%2Fx-mpeg-3%2Caudio%2Fx-ms-wma%2Caudio%2Fmp4%2Caudio%2Faac%2Caudio%2Fx-aac%2Capplication%2Fpdf%2Cimage%2Fpng%2Cimage%2Fjpeg%2Cimage%2Fpjpeg%2Cimage%2Fjpg%2Cimage%2Fbmp%2Cimage%2Fx-windows-bmp%2Cimage%2Fgif%2Cimage%2Fx-icon%2Cimage%2Ftiff%2Cimage%2Fx-tiff%2Capplication%2Fx-shockwave-flash%2Cimage%2Fheic%2Cimage%2Fheif%2Cvideo%2Favi%2Capplication%2Fx-troff-msvideo%2Cvideo%2Fmsvideo%2Cvideo%2Fx-msvideo%2Cvideo%2Fx-dv%2Cvideo%2Fmpeg%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fquicktime%2Cvideo%2Fogg%2Cvideo%2Fwebm%2Cvideo%2Fmp4%2Cvideo%2Fx-flv%2Cvideo%2Fquicktime%2Cvideo%2Fx-ms-wmv%2Cvideo%2F3gpp%2Cvideo%2Fx-f4v%2Cvideo%2Fx-matroska%2Cvideo%2F3gpp%2Cvideo%2Fdivx%2Cvideo%2Favchd%2Cvideo%2Fmp2t%2Cvideo%2Fmts%2Cvideo%2Fm2ts%2Cvideo%2Favchd%2Cvideo%2Fx-m4v%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fx-jpeg%2Capplication%2Fmxf%22%2C%22parent%22%3A%22root%22%2C%22ownedByMe%22%3Atrue%7D)%2C(%22all%22%2Cnull%2C%7B%22includeFolders%22%3Atrue%2C%22mimeTypes%22%3A%22audio%2Fmp3%2Caudio%2Fx-m4a%2Caudio%2Fmod%2Caudio%2Fx-mod%2Caudio%2Faiff%2Caudio%2Fx-aiff%2Caudio%2Fmpeg%2Caudio%2Fwav%2Caudio%2Fx-wav%2Caudio%2Fogg%2Caudio%2Fmpeg3%2Caudio%2Fx-mpeg-3%2Caudio%2Fx-ms-wma%2Caudio%2Fmp4%2Caudio%2Faac%2Caudio%2Fx-aac%2Capplication%2Fpdf%2Cimage%2Fpng%2Cimage%2Fjpeg%2Cimage%2Fpjpeg%2Cimage%2Fjpg%2Cimage%2Fbmp%2Cimage%2Fx-windows-bmp%2Cimage%2Fgif%2Cimage%2Fx-icon%2Cimage%2Ftiff%2Cimage%2Fx-tiff%2Capplication%2Fx-shockwave-flash%2Cimage%2Fheic%2Cimage%2Fheif%2Cvideo%2Favi%2Capplication%2Fx-troff-msvideo%2Cvideo%2Fmsvideo%2Cvideo%2Fx-msvideo%2Cvideo%2Fx-dv%2Cvideo%2Fmpeg%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fquicktime%2Cvideo%2Fogg%2Cvideo%2Fwebm%2Cvideo%2Fmp4%2Cvideo%2Fx-flv%2Cvideo%2Fquicktime%2Cvideo%2Fx-ms-wmv%2Cvideo%2F3gpp%2Cvideo%2Fx-f4v%2Cvideo%2Fx-matroska%2Cvideo%2F3gpp%2Cvideo%2Fdivx%2Cvideo%2Favchd%2Cvideo%2Fmp2t%2Cvideo%2Fmts%2Cvideo%2Fm2ts%2Cvideo%2Favchd%2Cvideo%2Fx-m4v%2Cvideo%2Fx-motion-jpeg%2Cvideo%2Fx-jpeg%2Capplication%2Fmxf%22%2C%22td%22%3Atrue%7D))&rpctoken=avhttbrstyz&rpcService=ac9ohkeft4n0&thirdParty=true:313:23)

Does that help or is there a better way for me to share what the shows on the student's machine Windows 10 using Chrome. 

So, I too, am very concerned with this issues and would like some attention devoted to this.  I have managed to find a small clue:  if one clears all cookies (in chrome), you can get into drive.  I have replicated this with two profiles (different OU's) - one admin and one test student.  However, the windows that do appear are different.  One will display Drive contents only and one will display Drive and Team contents.  Hope this helps.

The information in c#26 *may* explain the issue, and I forwarded it to the Drive team. Thanks for taking the time to collect it.

This is a SERIOUS problem for our users and needs a fix ASAP.  Most of our students save videos into Google drive and then upload from there into WeVideo.  This is severely hampering their efforts to record and edit video.

this is happening to me as well. Our school just purchased wevideo for google drive integration and we are unable to use it without it, please fix thank you.

I noticed the picker is in a cross-site (google.com) iframe when I tried the wevideo repro (I also couldn't repro locally).  Would someone who's experiencing this issue please try opening chrome://flags/#site-isolation-trial-opt-out in a new tab, setting it to "Opt out", restarting Chrome, and reporting if that helps?  It's unlikely, but I want to rule out the possibility of site isolation causing this (e.g., due to a race in Drive code that only manifests with OOPIFs).

I just tried that.
It did not make a difference (see attached screenshot). 

Oops, attached the wrong screenshot for comment #33.

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	WeVideo FilePicker.PNG 83.9 KB View Download

OK, thanks for checking.  I've pinged the internal bug for this and asked for an update from the Drive team.

Please fix this issue!

We push using Drive as much as possible in our school, so I'd love to see this issue with WeVideo fixed as soon as possible. 

I will reiterate the same frustrations as other users: We push the use of Google Drive; We just renewed Wevideo and now it's broke; This gives credence that using cloud based devices is not good.  PLEASE FIX THIS. 

I am experiencing this same problem. For some reason last night I was able to connect after authentication and didn't get the white screen. I thought the problem was fixed. But I just tried again today and I got the white screen again. When I push ctrl+shift+i (as in comment 20) nothing comes up.

I complained about this issue before and it was resolved. Now I am having the same problem again and have a whole class of 8th grade students trying to work on a project that requires them to upload content from Drive. Please fix ASAP.

Our district is experiencing this exact issue. We cannot nail down a specific situation that causes the white screen. We are using the GAFE login. Our primary browser is Chrome, but we have tested it in IE and Edge as well. We have accounts for all of our teachers and secondary students, a total of 13,000 accounts. This needs to be resolved soon.

We're struggling with this at my school. It is inconsistent. Some teacher accounts work; some don't. Some student accounts work; some don't. I thought it was related to people who used more than one account to login to Chrome (or Drive?) but that doesn't seem to be it. I can't find a pattern between the different users. 

Clearing browsing history in Chrome(cookies and images from all time)seems to work. I've done it  several times and it works, for now.