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Enterprise kiosk apps not caching data
Reported by
ad...@sjp.chrome-eval.com,
May 22 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 10323.62.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.184 Safari/537.36 Platform: 10323.62.0 (Official Build) stable-channel sand Steps to reproduce the problem: 1. Enroll device in chrome enterprise 2. Add Amazon Workspaces as a kiosk app and force software to load on bootup 3. Enter registration code (provided to all AWS users) What is the expected behavior? AWS registration code should be cached after being entered for the first time. This means when the device is next powered on the app will open initially and take a second or two to authenticate and initialise. What went wrong? Registration code details are not being cached (there is an option to cache this which is selected by default at the registration code screen). Will then hang for ages initialising software before allowing user to log in. When shut down, this will happen again and will require the reg code again. This issue does not occur if the app is opened manually as it will cache the reg code initially and app will open instantly. Only seems to be a problem when app is forced open as a kiosk app in Chrome Enterprise. Did this work before? Yes Unknown - never noticed this issue previously Chrome version: 65.0.3325.184 Channel: stable OS Version: 10323.62.0 Flash Version: 29.0.0.113 Every now and then the issue will not occur and it seems to cache the details, then when trying again a few hours later it reverts back to not storing these details. Checked all settings in both browser and Chrome Enterprise and there is nothing set to remove or delete any cached data. Issue is worsened when network connectivity is slow.
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May 28 2018
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May 28 2018
Could you log in as a regular user on this device, navigate to chrome://policy and post its contents here, with all sections expanded?
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May 28 2018
I'm not certain how the Amazon Workspaces app saves its data - have you reached out to the developer of that app for support first?
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Jun 5 2018
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Jun 5 2018
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Jun 11 2018
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Jun 11 2018
I'm not clear this should be owned by us - best to drive this through chrome support since we don't really have a repro case here or any indication that this is anything other than a bug with Amazon Workspaces. Shall we WontFix this?
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Jun 11 2018
It could also be that ephemeral mode is set for the devices - we don't have any policy info that Bartosz requested in #3. However, not sure how ephemeral affects kiosk sessions.
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Jul 5
Ephemeral mode causes kiosk sessions to become ephemeral as well, even though this is wrong (see bug 362593).
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Jul 24
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Comment 1 by melandory@chromium.org
, May 28 2018Components: -Services>Sync Enterprise