Full Browser Crash after a few hours without specific workload
Reported by
karaz...@gmail.com,
May 20 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3432.3 Safari/537.36 Steps to reproduce the problem: Browser has been open for some short while (1-4 hours) - 2 times I had Twitter & Twitch open. - 3rd time, I had PDFs, roll20 and dndbeyond open What is the expected behavior? What went wrong? The browser just closed itself without warnings. All tabs seemed fine, I didn't get any "Aw Snap" page or anything. I have procdump set as the AeDebugger, which provided dumps matching each crash. I've attached them to the issue. Each crash creates 2 dumps. The chrome://crashes doesn't show these crash, which is mostly why I'm opening the issue Crashed report ID: No entry in chrome://crashes created for those How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? N/A Chrome version: 68.0.3432.3 Channel: dev OS Version: 10.0 Flash Version:
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May 21 2018
Issue happened again 2-3 times after the report. This time it was with only Google Music open. I've disabled all extensions and will check if it happen again today. This doesn't seem related with the tabs open or any kind of interaction. Sometime it crashed when I was interacting with the browser, sometime it crashed after it had been minutes since my last interaction. I'll keep you posted if it happen again Thanks
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May 21 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 23 2018
I haven't had a crash yet after disabling all extensions. I'm gradually enabling them back in the hope I'll narrow down which one is the cause. Its taking some time as I need a couple hours to be sure its stable. I assume you will want the details as I don't think an extension is supposed to be able to cause a whole-browser crash? Also, do we know why the crash reporter wasn't picking these up? It would have made narrowing it down easier. Thanks
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May 24 2018
Similar issue. I don't have crash dumps but this has happened twice over the last few days. I'd leave by computer and come back and Chrome has exited. Windows event viewer logs: Faulting application name: chrome.exe, version: 68.0.3432.3, time stamp: 0x5afcfe82 Faulting module name: ntdll.dll, version: 10.0.17134.1, time stamp: 0x207580e2 Exception code: 0xc0000374 Fault offset: 0x00000000000f4eeb Faulting process id: 0x3064 Faulting application start time: 0x01d3f242ecc9a53f Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 45b32735-03ad-4212-8ecc-c59b5f54f5d9 Faulting package full name: Faulting package-relative application ID: Faulting application name: chrome.exe, version: 68.0.3432.3, time stamp: 0x5afcfe82 Faulting module name: ntdll.dll, version: 10.0.17134.1, time stamp: 0x207580e2 Exception code: 0xc0000374 Fault offset: 0x00000000000f4eeb Faulting process id: 0x898 Faulting application start time: 0x01d3f1fcc2521c0c Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: d9ab5833-4e59-4c53-bb73-ed2b5636b9d8 Faulting package full name: Faulting package-relative application ID:
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May 24 2018
@Reporter: Can you please check the same in latest canary #68.0.3439.0 and update the behavior here? Thanks!!
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May 24 2018
Possibly related? https://bugs.chromium.org/p/chromium/issues/detail?id=844004 As noted there, I have a few of these in my local Windows event log in recent days. Faulting application name: chrome.exe, version: 68.0.3436.0, time stamp: 0x5b00f6b9 Faulting module name: ntdll.dll, version: 10.0.17134.1, time stamp: 0x207580e2 Exception code: 0xc0000374 Fault offset: 0x00000000000f4eeb Faulting process id: 0x554 Faulting application start time: 0x01d3f0269459915c Faulting application path: C:\Users\RobRich\AppData\Local\Chromium\Application\chrome.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: c92e65ad-9685-4c08-a0c1-5bca4f32c76a Faulting package full name: Faulting package-relative application ID: I did not dig too deep, but I could not determine a basic reproducer. I have not (yet?) seen it with my latest local v68.0.3440.0 build today.
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May 25 2018
Hi guys, just had the crash again while I was gradually reenabling extensions. This happened after I reenabled "goo.gl URL Shortener (Unofficial)" and "Tampermonkey". My bet is currently either on random luck or Tampermonkey. I've disabled the goo.gl one for now to see if it happen again. I'll try running Canary on that same config also, to see if 3439 reproduces it too. Currently I'm still on 68.0.3438.3 The Tampermonkey is a fresh install, no userscripts.
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May 25 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 28 2018
Requesting someone from Internals>CrashReporting team to take a look at this issue, since this issue isn't reproducible from TE end.
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Jun 4 2018
I've not had any crash since the previous report, either on dev or canary. Both of them had been running continuously since the last report. I've updated them today and will continue to monitor this in case I see it again. I'll let you decide what to do with the bug, as we can't seem to find a trigger or reproduce it with any consistency. Thanks
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Jun 5 2018
As per comment #10 adding TE-NeedsTriageHelp label
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Jun 17 2018
If this involves an HP Spectre or Lenovo Yoga, see issue 806977 which is causing similar hard crashes with no crash report for certain commerce sites. That problem has been traced to the Windows 1803 monthly updates & bad USB3 drivers.
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Jun 17 2018
I was on 1803 indeed, but this is a custom built computer so not an HP or Lenovo brand. It might indeed have been related to commerce sites, although I didn't notice it. I've visited the websites from the issue you linked without reproducing the crash, but I also haven't had any crashes since my last report on May 25. Also, I am now on 69.0.3452.0. On the hardware side I'm using an Intel i7 8700k on an Asus z370 motherboard. I'm using the Windows Update drivers and I'm on insider slow lane. The hardware/windows version/symptoms might be close enough to be a match on the issue so... I'm not sure.
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Jun 19 2018
karaz@ - What's the status on tampermonkey? Was this the culprit? When you were crashing earlier did you test from incognito? If it crashes again, inspect the USB 3 eXtensible host controller and root hub 3.0 driver dates and compare them to healthy (now) state - like 10.0.17134.1 and 10.0.17134.112 respectively.
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Jun 20 2018
I haven't had a crash yet, tried a few other combinations of extensions but nothing conclusive. I've fallen back to thinking it was probably more random luck than extension related. I've checked the issue and forum ticket you linked. I am indeed on versions 10.0.17134.1 and 10.0.17134.112 and I've checked the windows update history. I've had the KB4284835 you mentioned since June 12, but I noticed I also had an insider build update (or was it the release version for 1803? UI is not quite clear, it's listed under Feature Updates) on May 26, which is just after the last crash. It seems that feature update might have brought the updated drivers and fixed my problem. Or I just avoided the websites triggering the issue until the KB4284835 hit. At this point the issue feel similar enough to the one you linked that I'm ok closing this one as duplicate. Especially since I haven't been able to reproduce in close to a month now. |
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Comment 1 by rbasuvula@chromium.org
, May 21 2018Components: Internals>CrashReporting
Labels: Needs-Triage-M68 Needs-Feedback
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