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Issue 843328 link

Starred by 2 users

Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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This file does not have a program associated with

Reported by ndel...@cedarburg.k12.wi.us, May 15 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36

Steps to reproduce the problem:
1. Download an image file.
2. Click the open file option from within Chrome.
3. Chrome presents a "this file does not have a program associated with" error message and does not open the file with the OS application.

Browsing to the file via the OS file browser and double clicking to open it will open the file in the OS defined application.

What is the expected behavior?
Chrome launches the OS application associated with the image file.

What went wrong?
Chrome does not recognize the OS defined default application.

Did this work before? No 

Chrome version: 66.0.3359.139  Channel: n/a
OS Version: 10.0
Flash Version: 29.0.0.171

Pretty sure this is an issue with how Chrome is interacting with Windows 10. This is not an issue with Windows 7.
 
Labels: Needs-Triage-M66
Components: UI>Browser>Downloads
Labels: Triaged-ET Needs-Feedback
Unable to reproduce the issue on chrome reported version 66.0.3359.139 using Windows-10 with steps mentioned below:
1) Launched chrome reported version and downloaded .jpg file from google image search
2) Navigated to downloads in chrome browser and click on open file, file location got opened
3) Clicked on downloaded file, file got opened

@Reporter: Please find the attached screencast for your reference and let us know if we missed anything in reproducing the issue, if possible could you please provide sample test file/ URL of the file for which you are facing the issue which helps usin further triaging.

Thanks!
843328.mp4
1.5 MB View Download

Comment 3 Deleted

This issue shows up repeatedly with our users that download and work with a variety of image file formats. Things will seem to be working normally for a time and then it breaks. I haven't been able to work with the three separate end users who regularly encounter this issue close enough to document if the reset coincides with a chrome update or some other factor.

However, Chrome is the only place this particular error presents itself, and each time the file is able to be opened by double clicking it from the OS file browser.
Project Member

Comment 5 by sheriffbot@chromium.org, May 16 2018

Cc: viswa.karala@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: dtrainor@chromium.org
@4- Do you have a link that reproduces on your end?  Is there a particular image type that is failing?  Do you know the version of windows 10 you're seeing this on?  Thanks!
Labels: Needs-Feedback
Had one of the users encounter this again today. The PNG file downloads but then Chrome gives an error message saying there's no program associated with the file type.

Chrome version from users Win10 PC:

Google Chrome	66.0.3359.181 (Official Build) (64-bit) (cohort: Stable)
Revision	a10b9cedb40738cb152f8148ddab4891df876959-refs/branch-heads/3359@{#828}
OS	Windows
JavaScript	V8 6.6.346.32
Flash	29.0.0.171 C:\Users\ryurk\AppData\Local\Google\Chrome\User Data\PepperFlash\29.0.0.171\pepflashplayer.dll
User Agent	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end --restore-last-session --flag-switches-begin --flag-switches-end --flag-switches-begin --flag-switches-end
Executable Path	C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Profile Path	C:\Users\ryurk\AppData\Local\Google\Chrome\User Data\Default
Variations	c134752e-b8b72c88
5f419cc9-ca7d8d80
31101bd6-ca7d8d80
a6674cf-ca7d8d80
3095aa95-3f4a17df
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b1ceb06f-d1372334
2aae5467-669a04e0
94e68624-803f8fc4
Compiler	clang
image.png
14.3 KB View Download
Project Member

Comment 9 by sheriffbot@chromium.org, May 23 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Unable to reproduce the issue on chrome reported version# 66.0.3359.139 and on latest stable# 66.0.3359.181 using Windows-10 with steps mentioned below:
1) Launched chrome reported version and downloaded ".jpg" file from google image search
2) Clicked on image at download bar at bottom of the page, file got opened

@Reporter: If possible could you please provide sample test file/ URL of the image file that reproduces the issue which helps us in further triaging it, try to test this issue on latest chrome stable# 66.0.3359.181 and let us know if the issue still persists, you can download latest stable from URL: https://www.chromium.org/getting-involved/dev-channel.

Thanks!
Owner: dtrainor@chromium.org
Status: Assigned (was: Unconfirmed)
Cc: shaktisahu@chromium.org

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