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Issue 842959 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: May 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: ----
Pri: 3
Type: Bug



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Autoplay is not working for a video with audio

Reported by tiffany....@deepend.melbourne, May 15 2018

Issue description

Chrome Version       : Version 66.0.3359.139 (Official Build) (64-bit)
URLs (if applicable) : https://www.mieleexperience.com.au/
OS version               : MacOS High Sierra - version: 10.13.3
Network (such as Cable/DSL/Dial up etc): -
Audio/Video format (if applicable): MP4, Ogv and WebM
Special chrome flags (if applicable): - 

Behavior in Safari (if known): Autoplay is working properly
Behavior in Firefox (if known): Autoplay is working properly

Video issue, Audio issue, both, neither? Video issue - the new video autoplay policy states muted autoplay is always allowed, but the video on https://www.mieleexperience.com.au/  doesn't have any audio and is not autoplaying. Can you provide me with some info on why this could be?

<b>Flash or HTML5?  <right-clicking most players will either reveal some text</b>
with “Flash”; otherwise likely HTML5> HTML5

If the browser or renderer crashed (“Aw, Snap”), please add any crash
IDs from chrome://crashes  (possibly after enabling crash reporting per
http://support.google.com/chrome/bin/answer.py?hl=en&answer=96817)

What steps will reproduce the problem?
(1) Visit https://www.mieleexperience.com.au/ on a Chrome browser
(2)
(3)

What is the expected result?
The video should autoplay as there is no audio

What is the actual result?
The video does not autoplay

Any additional information (anything else which may help us debug the
issue)?


Please attach the HTML5/JavaScript code or audio/video files as well as
screenshot and/or videos (if applicable)

 
Why Miele web.mp4
8.7 MB View Download
We fixed the issue by forcing a muted play.
Labels: Needs-Triage-M66
Cc: krajshree@chromium.org
Labels: Needs-Feedback Triaged-ET
Unable to reproduce the issue on mac 10.13.3 using chrome reported version #66.0.3359.139, latest stable #66.0.3359.170 and latest canary #68.0.3430.0.

Attached a screen cast for reference.

Following are the steps followed to reproduce the issue.
------------
1. Visited https://www.mieleexperience.com.au/ on a Chrome browser
2. Observed that video autoplayed without any issues.

reporter@ - Could you please check the issue on latest canary #68.0.3430.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not.

Thanks...!!
842959.mp4
5.5 MB View Download
Cc: mlamouri@chromium.org
Components: -Internals>Media Blink>Media>Autoplay
I confirm that it seems to work as intended. Do you happen to be running with Data Saver extension? We have a different behaviour when Data Saver is on.
I have commented that we have fixed this by forcing a muted play. I am not sure how to close this ticket, but it's all working now. Thanks for your help!
Project Member

Comment 6 by sheriffbot@chromium.org, May 15 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Status: WontFix (was: Unconfirmed)
Sorry for missing your comment. Indeed, we require an explicit mute at the moment.

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