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Issue metadata

Status: WontFix
Owner: ----
Closed: May 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux , Windows , Mac
Pri: 3
Type: Bug



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When a message is received as a chat message (Hangouts conversation) integrated in Gmail, notification sound is not heard

Project Member Reported by pnangunoori@chromium.org, May 11 2018

Issue description

Chrome Version: 68.0.3427.0, 68.0.3423.2, 67.0.3396.40, 66.0.3359.170
OS: Windows, Mac and Debian Rodete

Steps to reproduce:

1. Install Chrome application.
2. Login to any Gmail account - www.mail.google.com (Account which is not logged in any where and for the account 'Sound for incoming messages' is enabled)
3. Minimize the browser. 
4. Send a chat message from any other Google account to the account considered in Step #2.

What is the expected result?
A notification sound should be heard so that user comes to know that a message is received.

What happens instead?
Message is received by the user. But, the notification sound is not received.

Note:
1. This behavior is not consistently reproduced.
2. In my instance, issue is not reproduced on Canary market build (#68.0.3326.0). However, reproduced on equivalent signed build, market beta build (#67.0.3396.40)
3. Reproduced on Chrome Stable (#66.0.3359.170) in Mac.
4. Reproduced on market Stable, Bata, Dev on Debian Rodete.
5. Attached the GPU’s of the machines where the issue is reproduced.
6. Tried with different test accounts - axsysmob1@gmail.com, mylongestemailaddresspraphulla@gmail.com, abtpraf@gmail.com, etouchkiran@gmail.com.
7. Same behavior is observed even if the message is sent from FireFox browser.
8. Other observation is when message is received there is no ’Speaker’ icon i.e. sound is not received.
9. Attached the GPU of tested Mac, Windows and Debian Rodete machines.

Thanks!
 
GPU details.txt
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As the issue is not consistently reproduced and was not able to provide bisect. Hence, marked the status as 'Untriaged'.

Comment 2 by awdf@chromium.org, May 11 2018

Status: WontFix (was: Untriaged)
Chrome is not responsible for notifications making a sound - any sounds you might hear on receiving a notification are either the operating-system defaults, or the website itself playing a sound.

This therefore sounds like a gmail / hangouts bug, not a Chrome bug.

Closing as such.

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