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Cannot sign in to Chrome for Android
Reported by
loorong...@gmail.com,
May 10 2018
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Issue descriptionChrome Version : 66.0.3359.158 OS Version: Android 7.0 (EMUI 5.1) What steps will reproduce the problem? 1. Preparation: Android phone already connected to a Google Account (call it "X"), not sign in to Chrome yet. 2. Open Chrome. 3. Go to menu icon > Settings > Sign in to Chrome. 4. Choose Google Account X. What is the expected result? Choose Google Account X without having to type anything (since the phone is already connected to this account). What happens instead of that? Google Account screen appears and ask to "Add your account". After entering the email address of X, get "This account already exists on your device" error. Please provide any additional information below. Attach a screenshot if possible. Attached is the log file captured by "adb logcat". A lot of error about "com.google.android.gms.chimera". Some other apps such as Google Play Books (close immediarely upon launching), Google Assistant (unable to go to Setting) and DBS Paylah! (unable to scan QR code) are also started to fail with "com.google.android.gms" related errors in log file. Google Play Service: 12.6.73 (040408-194189626). UserAgentString: Mozilla/5.0 (Linux; Android 7.0; RNE-L22 Build/HUAWEIRNE-L22) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.158 Mobile Safari/537.36
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May 10 2018
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May 11 2018
There are a few other Huawei users from Chrome Help Forum who also experienced the same issue. https://productforums.google.com/forum/#!topic/chrome/MVpRFj7GAO8;context-place=forum/chrome
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May 11 2018
As per comment#0 this issue seems to be specific to OS=Android. Hence adding appropriate label. Thanks!
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May 11 2018
Uninstalling all Google Play Services updates to pre-installed version, then use "adb install -r" to install 12.5.29 solves the issue. Hence this is not a Chrome issue, the real culprit is Google Play Services.
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May 11 2018
Hey all, We're already tracking this in bug 838576 , so I'm going to merge this into there. #5 - Would you be able to share your Google Play Services findings on the other bug? Thanks for the report! |
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Comment 1 by loorong...@gmail.com
, May 10 2018