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Issue 840401 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: May 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Hardware acceleration causes video to be a green frame on H.264 within Google Drive player

Reported by sethgol...@gmail.com, May 7 2018

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36

Example URL:

Steps to reproduce the problem:
1. Have "hardware acceleration" enabled
2. Play an "AVC1" video within Google Drive preview player

What is the expected behavior?
Video should play as normal

What went wrong?
Video just shows a static green frame

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 66.0.3359.139 (Official Build) (64-bit)  Channel: stable
OS Version: Windows 10 Pro for Workstations, Version 1709, OS Build 16299.371
Flash Version: 

Contents of chrome://gpu: 
Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
CheckerImaging: Disabled
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Surface Synchronization: Enabled
Video Decode: Software only. Hardware acceleration disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable
Problems Detected
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported	2018-05-07T15:58:52.920Z
Chrome version	Chrome/66.0.3359.139
Operating system	Windows NT 10.0.16299
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/a020eddf0d85fe84d4a6787b304f50aafb670969/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/a020eddf0d85fe84d4a6787b304f50aafb670969/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	22c768fbda54
2D graphics backend	Skia/66 773868fdade5f9f0e7697e6d09c9bd80aaa9b402-
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	119
In-process GPU	false
Passthrough Command Decoder	false
Direct Composition	false
Supports overlays	false
Sandboxed	true
GPU0	VENDOR = 0x10de, DEVICE= 0x1b06 *ACTIVE*
Optimus	false
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY2	24.0"
Diagonal Monitor Size of \\.\DISPLAY1	24.0"
Driver vendor	NVIDIA
Driver version	24.21.13.9731
Driver date	4-22-2018
Pixel shader version	1.00
Vertex shader version	1.00
Max. MSAA samples	4
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 2.0 SwiftShader 4.0.0.3
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth GL_EXT_color_buffer_float
Disabled Extensions	
Disabled WebGL Extensions	
Window system binding vendor	Google Inc.
Window system binding version	1.4 SwiftShader 4.0.0.3
Window system binding extensions	EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_KHR_surfaceless_context EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	Software only
BGRX_1010102	Software only
RGBX_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Display(s) Information
Info	Display[2528732444] bounds=0,0 1920x1200, workarea=0,0 1920x1160, scale=1, external
Color space information	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Info	Display[2779098405] bounds=1920,0 1920x1200, workarea=1920,0 1920x1160, scale=1, external
Color space information	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Video Acceleration Information
Encode h264 baseline	up to 3840x2176 pixels and/or 30.000 fps
Encode h264 main	up to 3840x2176 pixels and/or 30.000 fps
Encode h264 high	up to 3840x2176 pixels and/or 30.000 fps
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	false
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	true
dwBpp	32
dwDDIVersion	9
dwHeight	1200
dwRefreshRate	59
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	950552
lMiniVddSize	0
szAGPStatusEnglish	Not Available
szAGPStatusLocalized	Not Available
szChipType	GeForce GTX 1080 Ti
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Integrated RAMDAC
szDDIVersionEnglish	9Ex
szDDIVersionLocalized	9Ex
szDDStatusEnglish	Not Available
szDDStatusLocalized	Not Available
szDXVAHDEnglish	Supported
szDXVAModes	Unknown
szDescription	NVIDIA GeForce GTX 1080 Ti
szDeviceId	0x1B06
szDeviceIdentifier	{D7B71E3E-5846-11CF-F17D-9B461BC2D535}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	35041 MB
szDisplayMemoryLocalized	35041 MB
szDisplayModeEnglish	1920 x 1200 (32 bit) (59Hz)
szDisplayModeLocalized	1920 x 1200 (32 bit) (59Hz)
szDriverAssemblyVersion	24.21.13.9731
szDriverAttributes	Final Retail
szDriverDateEnglish	4/21/2018 8:00:00 PM
szDriverDateLocalized	4/21/2018 20:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.3
szDriverModelLocalized	WDDM 2.3
szDriverName	C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll
szDriverNodeStrongName	oem58.inf:0f066de35d9aeff6:Section090:24.21.13.9731:pci\ven_10de&dev_1b06
szDriverSignDate	Unknown
szDriverVersion	24.21.0013.9731
szKeyDeviceID	Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_66963842&REV_A1
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{E462DB15-4E49-11E8-8977-806E6F6E6963}\0000
szManufacturer	NVIDIA
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D12001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x00A1
szSubSysId	0x66963842
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x10DE
1
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	false
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	true
dwBpp	32
dwDDIVersion	9
dwHeight	1200
dwRefreshRate	59
dwWHQLLevel	0
dwWidth	1920
iAdapter	1
lDriverSize	950552
lMiniVddSize	0
szAGPStatusEnglish	Not Available
szAGPStatusLocalized	Not Available
szChipType	GeForce GTX 1080 Ti
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Integrated RAMDAC
szDDIVersionEnglish	9Ex
szDDIVersionLocalized	9Ex
szDDStatusEnglish	Not Available
szDDStatusLocalized	Not Available
szDXVAHDEnglish	Supported
szDXVAModes	Unknown
szDescription	NVIDIA GeForce GTX 1080 Ti
szDeviceId	0x1B06
szDeviceIdentifier	{D7B71E3E-5846-11CF-F17D-9B461BC2D535}
szDeviceName	\\.\DISPLAY2
szDisplayMemoryEnglish	35041 MB
szDisplayMemoryLocalized	35041 MB
szDisplayModeEnglish	1920 x 1200 (32 bit) (59Hz)
szDisplayModeLocalized	1920 x 1200 (32 bit) (59Hz)
szDriverAssemblyVersion	24.21.13.9731
szDriverAttributes	Final Retail
szDriverDateEnglish	4/21/2018 8:00:00 PM
szDriverDateLocalized	4/21/2018 20:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.3
szDriverModelLocalized	WDDM 2.3
szDriverName	C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll
szDriverNodeStrongName	oem58.inf:0f066de35d9aeff6:Section090:24.21.13.9731:pci\ven_10de&dev_1b06
szDriverSignDate	Unknown
szDriverVersion	24.21.0013.9731
szKeyDeviceID	Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_66963842&REV_A1
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{E462DB15-4E49-11E8-8977-806E6F6E6963}\0001
szManufacturer	NVIDIA
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D12001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x00A1
szSubSysId	0x66963842
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x10DE
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

This is occurring for an NVIDIA 1080 Ti with driver 397.31 installed.

Disabling hardware acceleration allows the video to play fine--however I'd really love to actually be able to use hardware acceleration within Chrome.
 
Labels: Needs-Triage-M66
Cc: hubbe@chromium.org ccameron@chromium.org
Cc: sindhu.chelamcherla@chromium.org
Labels: Needs-Feedback Triaged-ET
Checked the codec of video https://www.youtube.com/watch?v=r4DSlewWwso by selecting stats for nerds and observed codec as avc1.4d401e (135) / mp4a.40.2 (140), downloaded the video and observed codec as H.264, AAC. 

@Reporter: Please provide sample avc1 codec video to test this issue from TE end. Any further information on reproducing the issue would help in further triaging.

Thanks!
Can't reproduce now. We can go ahead and close this.
Project Member

Comment 5 by sheriffbot@chromium.org, May 29 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Status: WontFix (was: Unconfirmed)
(No Repro)

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