Chrome Version: Unsure
Chrome OS Version: Unsure
Active Firmware Id: Google_Cyan.7287.57.82 & Google_Cyan.7287.57.100

We have two users with Cyan devices reporting that they get stuck on a black screen while attempting to recover their devices.

Both users have the same recovery reason: 0x54 / 0x08 TPM read error in rewritable firmware

Community Threads:
- https://productforums.google.com/forum/#!topic/chromebook-central/Imem_WJnRdM
- https://productforums.google.com/forum/#!topic/chromebook-central/0hh0oyAyq_Q

Let us know if any additional information from the users would be helpful.

Thanks!