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Issue 838404 link

Starred by 2 users

Issue metadata

Status: Archived
Owner:
Last visit > 30 days ago
Closed: May 2018
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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cant access my Gmail email

Reported by moouss...@gmail.com, Apr 30 2018

Issue description

Chrome Version       : 66.0.3359.139
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge:

What steps will reproduce the problem?
1.login to my gmail account from chrome
2.
3.

What is the expected result?


What happens instead of that?


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36


I am having a weird issue with my Chrome browser and I can't find how to fix it. Each time I try to access my Gmail email I got the following message:

This site can’t be reached

mail.google.com is currently unreachable.


ERR_SSL_VERSION_INTERFERENCE

 
gmail.jpg
61.4 KB View Download
Labels: Needs-Triage-M66
Components: Internals>Network>SSL
Labels: Triaged-ET
Owner: svaldez@chromium.org
Status: Assigned (was: Unconfirmed)
Assigning the issue to svaldez@ owner from similar bugs  819598 ,  823165  and    820297  .

svaldez@: Requesting to please have a look into the issue and help further.

Thanks...!!
Labels: Needs-Feedback
What firewall/antivirus/proxy are you using? We've seen a number of buggy middleboxes, and while most have distributed fixes, there are a couple that need manual adjustment (until they get a patch out).

It would also be helpful to get a net-internals log when you reproduce the issue, see details here:
https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details

Reporter, we sadly can't do anything useful with your report without information requested in comment #3; any chance you could provide it?

Comment 5 by moouss...@gmail.com, May 11 2018

Apologies for the late reply.

I am not using any firewall or proxy, only Avast antivirus.

Hope this will help.

Thank you,

*Regards,*

*Mohamed*

Toronto, Ontario

Tel: +1 (437) 981 3488

E-mail: mooussazz@gmail.com
Hi, can you try uninstalling and reinstalling the newest version of Avast. This seems to resolve the problem for most other people.
Hi, please respond with the information requested above (the net-internals log and whether uninstalling and reinstalling Avast fixes the issue), otherwise we'll be unable to proceed further with this bug and have to close it.

Comment 8 by mmenke@chromium.org, May 29 2018

Status: Archived (was: Assigned)
Archiving issue due to lack of followup.  Feel free to file a new bug with the requested log if uninstalling and then re-installing Avast doesn't fix the issue.

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