Thanks for filing the issue!

Unable to reproduce the issue on reported chrome version 66.0.3359.139 using Windows 10 with the below mentioned steps.
1. Launched chrome
2. Navigated to https://www.ups.com/us/en/global.page
3. Clicked Ctrl+P
After hitting Ctrl+P we were able to see print option and we didn't observe any connection_error messages. Attaching the screen cast of the same for reference.

@Reporter: Could you please have a look at the screen cast and let us know if we have missed anything in the process. As we are not clear about point no.1 in comment#0, it would be highly helpful if elaborated on it. Any further inputs from your end may help us to triage the issue in a better way.

Deleted: 837911.mp4 4.5 MB

	837911.mp4 4.5 MB View Download

Hello, the issue is not a global print issue. It is printing the actual
shipping ticket to the thermal printer from *within* UPS internet ship
program. You would have to create a shipment and try to probably the
shipping ticket from the UPS internet ship print command.
Thanks!

George Murphy
US Security Services GP
678-992-4465 Ext 1002

Sent from mobile

Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Created a test account to log into this page and tried creating a shipment but it looks like we need to do a payment to generate shipping ticket which is not possible to test as of now.

george@: If its OK for you, would you be able to share the generated shipping ticket to test and try a repro for this..   
Note: Please blur or remove any personal details which you don't want to share.

Thanks!

Further investigation reveals that EDGE will not print the labels either.
The only browser that we have been able to print from is IE legacy... by
opening in Edge and then choosing "open in Internet Explorer" it will then
print. This information points me to Java. Do you agree?



George Murphy
U.S. Security Services Group <http://us-ssg.com>
844-988-7774 Ext 1002 Office
678-992-4465 E-Fax
404-643-3867 Mobile
*Mailing Address:*
US Security Services Group, LLC
PO Box 91
West Point, KY  40177

Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Requesting someone from the Internals>printing team for help in triaging this further as per Comment#6.

@Reporter: For confirmation, will it be possible to attach a generated shipping ticket to test the issue from our end.

Thanks!

The situation is not quite that easy unless you have a local UPS thermal
printer. I can print to inkjet without issue. I can open the printer
management from settings and print a test page from "manage printer" in
settings. The issue seems to be the handling of the java applet in Chrome
and in Edge. I can reset my password to our UPS account and give it to you
for testing if you like but I am certain you will need the thermal label
printer also.



George Murphy
U.S. Security Services Group <http://us-ssg.com>
844-988-7774 Ext 1002 Office
678-992-4465 E-Fax
404-643-3867 Mobile
*Mailing Address:*
US Security Services Group, LLC
PO Box 91
West Point, KY  40177

Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

As per comment#9 by reporter it is clearly understood that the issue has to be checked using "local UPS thermal printer" which isn't available with us currently. Hence adding label TE-Hardware-Dependency.

Thanks!

By "UPS thermal printer" do you mean a printer on this list? https://www.ups.com/us/en/help-center/sri/pri.page

As far as I know, Java applets have not existed in Chrome for several years now. I don't know how one can even access a Java applet in modern Chrome.

In Chrome, you can go to: settings/advanced/content settings -  and set the
JAVA privilege settings. So, yes JAVA is used by Chrome.

 UPS uses an applet or bookmarklet app to print in chrome. They use a
startup app that invokes JAVA when you are printing to the UPS thermal
printer.

*Windows Users:* Run the installer (link below), which will place the UPS
Thermal Printer App in the Startup folder so that it will run automatically
each time you start your machine.

Run Installer <https://www.ups.com/applet/UPSThermalPrintingSetup2_0.exe>

The program Pepperplate uses a bookmarklet in Chrome or any browser for
that matter.

A *bookmarklet* is a bookmark stored in a web browser that contains
JavaScript commands that add new features to the browser. *Bookmarklets* are
unobtrusive JavaScripts stored as the URL of a bookmark in a web browser or
as a hyperlink on a web page.* Bookmarklets* are usually JavaScript
programs and yes they do run in Chrome.

That's about all I can contribute -



George Murphy
U.S. Security Services Group <http://us-ssg.com>
844-988-7774 Ext 1002 Office
678-992-4465 E-Fax
404-643-3867 Mobile
*Mailing Address:*
US Security Services Group, LLC
PO Box 91
West Point, KY  40177