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Issue metadata

Status: WontFix
Owner:
Closed: Jul 12
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug


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Files app: USB device is not detected after eject and re-insert

Project Member Reported by sdantul...@chromium.org, Apr 26 2018

Issue description

ChromeOS 10452.74.0, 66.0.3359.137 beta-channel elm

What steps will reproduce the problem?
(1) Insert USB device. USB device can be viewed from Files app
(2) Eject USB device by clicking on 'Eject' icon from Files app
(3) Remove USB device and re-insert it

What is the expected result?
Files app should detect the USB drive

What happens instead?
Nothing happens. Files app does not display USB device entry.

Feedback report: https://listnr.corp.google.com/report/85361805558

Issue also reproduced on M67 10575.16.0, 67.0.3396.19

Issue not reproduced on Eve device.
 
 Issue 837060  has been merged into this issue.
 Issue 837296  has been merged into this issue.
weifangsun@ Sorry about the duplicates. There was a problem with chromium yesterday.
No worries! :)
Status: Unconfirmed (was: Untriaged)

Comment 6 by loyso@chromium.org, May 1 2018

Components: IO>USB
Can't access the feedback report for now.
Not reproducible on Samus, 66.0.3359.137 beta
Acer Chromebook R13 (Elm) specific bug, probably?
Components: -IO>USB OS>Kernel
Labels: -M-66 M-67
Labels: CrOSFilesFeature-ExternalMedia
Owner: weifangsun@chromium.org
Status: Assigned (was: Unconfirmed)
From the logs I can see the connect/disconnect, but not the subsequent reconnect.


2018-04-25T16:06:41.322929-07:00 INFO kernel: [   39.749705] usb 1-2.1: new high-speed USB device number 4 using xhci-mtk
2018-04-25T16:06:41.538936-07:00 INFO kernel: [   39.966970] usb 2-1.1: new SuperSpeed USB device number 3 using xhci-mtk
2018-04-25T16:06:41.563061-07:00 INFO kernel: [   39.992001] usb 2-1.1: New USB device found, idVendor=13fe, idProduct=5500
2018-04-25T16:06:41.563101-07:00 INFO kernel: [   39.992041] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=8
2018-04-25T16:06:41.563106-07:00 INFO kernel: [   39.992049] usb 2-1.1: Product: Patriot Memory
2018-04-25T16:06:41.563111-07:00 INFO kernel: [   39.992056] usb 2-1.1: Manufacturer:         
2018-04-25T16:06:41.563115-07:00 INFO kernel: [   39.992062] usb 2-1.1: SerialNumber: 9
2018-04-25T16:06:41.563119-07:00 INFO kernel: [   39.993691] usb-storage 2-1.1:1.0: USB Mass Storage device detected
2018-04-25T16:06:41.566941-07:00 INFO kernel: [   39.995010] scsi host0: usb-storage 2-1.1:1.0
2018-04-25T16:06:41.666935-07:00 DEBUG kernel: [   40.096218] SELinux: initialized (dev proc, type proc), uses genfs_contexts
2018-04-25T16:06:41.669146-07:00 INFO permission_broker[1662]: ProcessPath(/dev/bus/usb/002/003)
2018-04-25T16:06:41.982433-07:00 INFO permission_broker[1662]:   AllowUsbDeviceRule: ALLOW
2018-04-25T16:06:41.982453-07:00 INFO permission_broker[1662]:   AllowTtyDeviceRule: IGNORE
2018-04-25T16:06:42.086929-07:00 DEBUG kernel: [   40.514661] SELinux: initialized (dev proc, type proc), uses genfs_contexts
2018-04-25T16:06:42.189809-07:00 INFO permission_broker[1662]:   DenyClaimedUsbDeviceRule: DENY
2018-04-25T16:06:42.189833-07:00 INFO permission_broker[1662]: Verdict for /dev/bus/usb/002/003: DENY
2018-04-25T16:06:42.189861-07:00 ERR permission_broker[1662]: OpenPath(...): Domain=permission_broker, Code=permission_denied, Message=Permission to open '/dev/bus/usb/002/003' denied

2018-04-25T16:07:37.558979-07:00 INFO kernel: [   95.989020] usb 2-1.1: USB disconnect, device number 3

Weifang - do we have an elm device (Acer Chromebook R13) we can reproduce this on? What is the process for working on bugs like these?
Wondering if this ARM vs. Intel related? Is there an ARM-based device in SYD? We should definitely ship you guys one if not :)

Comment 11 by noel@chromium.org, May 22 2018

No ARM device here (as far as I know, I didn't look too hard).
Cc: amistry@chromium.org
What's happening with this? It's M-67 so I guess we should move the milestone?

Can we pick up an ARM device next week when folks are in MTV?
Labels: -M-67 M-69
ARM devices have been requested!
Unable to repro on a Hana (same reference board as elm) on 67.0.3396.99
Status: WontFix (was: Assigned)
Marking this as Won't Fix for now. Please reopen if we continue to see this.

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