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Outlook email hyperlink crashes Chrome
Reported by
johndleg...@att.net,
Apr 25 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 Steps to reproduce the problem: 1. Click on hyperlink in Outlook (2016) 2. Chrome is set as default browser 3. What is the expected behavior? Browser opens link successfully What went wrong? Chrome launches but crashes with "Aw Snap", etc. Crashed report ID: No How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? Yes Don't know. Chrome version: 65.0.3325.181 Channel: stable OS Version: 8 Flash Version: Started on my work computer about a year ago. IT help desk unable to resolve. Win8, Surface Pro, Outlook 2016. This week started happening on my home computer: Wind10, AIO.
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May 8 2018
@johndleggett : Could you please update on comment#1 which would help us to triage the issue further. Thank you!
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May 8 2018
I sent this in: Local Crash ID 3bfd64b1-0a42-411e-add4-eeb9da1381cb
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May 8 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 9 2018
@johndleggett : Could you please help us with 16 digit crash id from chrome://crashes to triage the issue further. Attaching the screenshot for reference. Thank you!
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May 9 2018
3a2943bea0aa886e
From: kkal… via monorail <monorail+v2.2099402154@chromium.org>
To: johndleggett@att.net
Sent: Tuesday, May 8, 2018 11:42 PM
Subject: Issue 836900 in chromium: Outlook email hyperlink crashes Chrome
Updates:
Cc: kkaluri@chromium.org
Labels: Needs-Feedback
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May 9 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 11 2018
As per the above Crash I'd this Crash is looks to be OOM Crash. Requesting dev team to take a look at this issue. Thanks!!
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May 15 2018
Just to add some info: As this is OOM crash as per the provided crash id in C#6 , providing below info: Stack trace: ----------- Thread 0 (id: 8444) CRASHED [Out of Memory @ 0x75385608 ] MAGIC SIGNATURE THREAD Stack Quality83%Show frame trust levels 0x75385608 (KERNELBASE.dll + 0x00015608 ) RaiseException 0x118c7923 (chrome_child.dll -v8initializer.cpp:92 ) blink::ReportOOMErrorInMainThread 0x10679bbb (chrome_child.dll -api.cc:435 ) v8::Utils::ReportOOMFailure(char const *,bool) 0x100e1e55 (chrome_child.dll -api.cc:398 ) v8::internal::V8::FatalProcessOutOfMemory(char const *,bool) 0x1016f4e4 (chrome_child.dll -heap.cc:3730 ) v8::internal::Heap::AllocateRawFixedArray(int,v8::internal::PretenureFlag) 0x0f9d89f8 (chrome_child.dll -heap-inl.h:221 ) v8::internal::Heap::AllocateFixedArray(int,v8::internal::PretenureFlag) 0x0fa79d80 (chrome_child.dll -factory.cc:215 ) v8::internal::Factory::NewUninitializedFixedArray(int) 0x0fa79bf2 (chrome_child.dll -elements.cc:856 ) v8::internal::`anonymous namespace'::ElementsAccessorBase<v8::internal::`anonymous namespace'::FastPackedObjectElementsAccessor,v8::internal::A0xb1accd56::ElementsKindTraits<2> >::ConvertElementsWithCapacity 0x0fd77d04 (chrome_child.dll -elements.cc:966 ) v8::internal::`anonymous namespace'::ElementsAccessorBase<v8::internal::`anonymous namespace'::FastPackedObjectElementsAccessor,v8::internal::A0xb1accd56::ElementsKindTraits<2> >::GrowCapacity 0x0fd77c4a (chrome_child.dll -runtime-array.cc:499 ) v8::internal::Runtime_GrowArrayElements(int,v8::internal::Object * *,v8::internal::Isolate *) 0x2e88649d 0x3e742069 0x2e8cb4d7 0x2e8cb4d7 0x2e8cb4d7 0x2e8cb4d7 0x2e8cb4d7 0x2e8cb4d7 0x2e8ca0dd 0x2e88608e 0x0f97dcbf (chrome_child.dll -execution.cc:146 ) v8::internal::`anonymous namespace'::Invoke 0x0f97dbd3 (chrome_child.dll -execution.cc:192 ) v8::internal::Execution::Call(v8::internal::Isolate *,v8::internal::Handle<v8::internal::Object>,v8::internal::Handle<v8::internal::Object>,int,v8::internal::Handle<v8::internal::Object> * const) 0x0fd3a279 (chrome_child.dll -api.cc:2093 ) v8::Script::Run(v8::Local<v8::Context>) 0x0fd3a0a7 (chrome_child.dll -v8scriptrunner.cpp:568 ) blink::V8ScriptRunner::RunCompiledScript(v8::Isolate *,v8::Local<v8::Script>,blink::ExecutionContext *) 0x0fd39f7f (chrome_child.dll -scriptcontroller.cpp:137 ) blink::ScriptController::ExecuteScriptAndReturnValue(v8::Local<v8::Context>,blink::ScriptSourceCode const &,blink::AccessControlStatus) 0x0fd39e7e (chrome_child.dll -scriptcontroller.cpp:315 ) blink::ScriptController::EvaluateScriptInMainWorld(blink::ScriptSourceCode const &,blink::AccessControlStatus,blink::ScriptController::ExecuteScriptPolicy) 0x0fd397f8 (chrome_child.dll -scriptcontroller.cpp:285 ) blink::ScriptController::ExecuteScriptInMainWorld(blink::ScriptSourceCode const &,blink::AccessControlStatus) 0x0fd39771 (chrome_child.dll -classicscript.cpp:44 ) blink::ClassicScript::RunScript(blink::LocalFrame *,blink::SecurityOrigin const *) 0x0fd39585 (chrome_child.dll -scriptloader.cpp:875 ) blink::ScriptLoader::DoExecuteScript(blink::Script const *) 0x0fd39457 (chrome_child.dll -scriptloader.cpp:941 ) blink::ScriptLoader::ExecuteScriptBlock(blink::PendingScript *,blink::KURL const &) 0x0fed3e3b (chrome_child.dll -htmlparserscriptrunner.cpp:94 ) blink::`anonymous namespace'::DoExecuteScript 0x0fed3db4 (chrome_child.dll -htmlparserscriptrunner.cpp:239 ) blink::HTMLParserScriptRunner::ExecutePendingScriptAndDispatchEvent(blink::PendingScript *,blink::ScriptStreamer::Type) 0x0fd39087 (chrome_child.dll -htmlparserscriptrunner.cpp:437 ) blink::HTMLParserScriptRunner::ExecuteParsingBlockingScripts() 0x0fc1d0cf (chrome_child.dll -htmlparserscriptrunner.cpp:455 ) blink::HTMLParserScriptRunner::ExecuteScriptsWaitingForLoad(blink::PendingScript *) 0x0fc1cef5 (chrome_child.dll -htmldocumentparser.cpp:1104 ) blink::HTMLDocumentParser::NotifyScriptLoaded(blink::PendingScript *) 0x0fc1ced3 (chrome_child.dll -htmlparserscriptrunner.cpp:360 ) blink::HTMLParserScriptRunner::PendingScriptFinished(blink::PendingScript *) 0x0fd39ba5 (chrome_child.dll -classicpendingscript.cpp:250 ) blink::ClassicPendingScript::AdvanceReadyState(blink::ClassicPendingScript::ReadyState) 0x0fd384e5 (chrome_child.dll -classicpendingscript.cpp:90 ) blink::ClassicPendingScript::FinishWaitingForStreaming() 0x0faa3df6 (chrome_child.dll -webtaskrunner.cpp:35 ) blink::`anonymous namespace'::RunCrossThreadClosure 0x0fa60d26 (chrome_child.dll -bind_internal.h:318 ) base::internal::Invoker<base::internal::BindState<void (*)(base::RepeatingCallback<void >),base::RepeatingCallback<void > >,void >::RunOnce(base::internal::BindStateBase *) 0x0f971724 (chrome_child.dll -task_annotator.cc:57 ) base::debug::TaskAnnotator::RunTask(char const *,base::PendingTask *) 0x0f9683a0 (chrome_child.dll -task_queue_manager.cc:531 ) blink::scheduler::TaskQueueManager::ProcessTaskFromWorkQueue(blink::scheduler::internal::WorkQueue *,bool,blink::scheduler::LazyNow,base::TimeTicks *) 0x0f9711b6 (chrome_child.dll -task_queue_manager.cc:322 ) blink::scheduler::TaskQueueManager::DoWork(bool) 0x0fac7d64 (chrome_child.dll -bind_internal.h:331 ) base::internal::Invoker<base::internal::BindState<void ( blink::scheduler::TaskQueueManager::*)(bool),base::WeakPtr<blink::scheduler::TaskQueueManager>,bool>,void >::Run(base::internal::BindStateBase *) 0x0f971724 (chrome_child.dll -task_annotator.cc:57 ) base::debug::TaskAnnotator::RunTask(char const *,base::PendingTask *) 0x0f967932 (chrome_child.dll -message_loop.cc:394 ) base::MessageLoop::RunTask(base::PendingTask *) 0x0f971b32 (chrome_child.dll -message_loop.cc:450 ) base::MessageLoop::DoWork() 0x0f971565 (chrome_child.dll -message_pump_default.cc:37 ) base::MessagePumpDefault::Run(base::MessagePump::Delegate *) 0x0fc4d4db (chrome_child.dll -message_loop.cc:345 ) base::MessageLoop::Run(bool) 0x0fc4d49e (chrome_child.dll -run_loop.cc:114 ) base::RunLoop::Run() 0x0fd7b748 (chrome_child.dll -renderer_main.cc:220 ) content::RendererMain(content::MainFunctionParams const &) 0x0fc4658a (chrome_child.dll -content_main_runner.cc:430 ) content::RunNamedProcessTypeMain(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,content::MainFunctionParams const &,content::ContentMainDelegate *) 0x0fb92e5c (chrome_child.dll -content_main_runner.cc:710 ) content::ContentMainRunnerImpl::Run() 0x0fa290b8 (chrome_child.dll -main.cc:469 ) service_manager::Main(service_manager::MainParams const &) 0x0fa28e45 (chrome_child.dll -content_main.cc:19 ) content::ContentMain(content::ContentMainParams const &) 0x0fa28de7 (chrome_child.dll -chrome_main.cc:123 ) ChromeMain 0x001650d4 (chrome.exe -main_dll_loader_win.cc:199 ) MainDllLoader::Launch(HINSTANCE__ *,base::TimeTicks) 0x001620c2 (chrome.exe -chrome_exe_main_win.cc:230 ) wWinMain 0x0020b477 (chrome.exe -exe_common.inl:283 ) __scrt_common_main_seh 0x751a7c03 (KERNEL32.DLL + 0x00017c03 ) BaseThreadInitThunk 0x775cad2e (ntdll.dll + 0x0005ad2e ) __RtlUserThreadStart 0x775cacf9 (ntdll.dll + 0x0005acf9 ) _RtlUserThreadStart johndleggett@, Could you please check the issue on latest chrome stable version-66.0.3359.170 with clean profile( without any apps and extensions) & let us know your observations on the same. Thanks..!
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Nov 9
***Mass UI Triage*** We are unable to reproduce the bug. If you feel this issue should still be addressed, feel free to reopen it or to file a new issue. OS Tested : Win 10 Chrome version : 72.0.3606.0, canary |
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Comment 1 by kapishnikov@chromium.org
, Apr 25 2018