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Starred by 3 users

Issue metadata

Status: WontFix
Owner:
Closed: Apr 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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Printers configured on Cpanel do not show up in Kiosk Only application

Project Member Reported by vaandres@chromium.org, Apr 23 2018

Issue description

Chrome Version: 66.0.3359.84
Chrome OS Version: 10452.45.0
Chrome OS Platform: Veyron-Fievel
<b>Network info: <network, encryption type, router model (if known)></b>

Please specify Cr-* of the system to which this bug/feature applies (add
the label below).

Steps To Reproduce:
(1)Configure 3 cloud printers inside Cpanel under device settings and install the following application in your domain "aajgmlihcokkalfjbangebcffdoanjfo"

(2)After enrolling the device in your domain, launch the print test application. Select "print" button, after the new window appears click on "change" button. The printers that were configured inside Cpanel do not show up


Expected Result:
Configured printers should show up when user decides to print a document.

Actual Result:
No printers configured via Cpanel are shown when user attempts to print out a document.

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?)
Always

What is the impact to the user, and is there a workaround? If so, what is
it?

No workaround

Please provide any additional information below. Attach a screen shot or
log if possible.

1.This printers configured in Cpanel are showing up in while in consumer mode.

2. Same behavior is happening during Public Session

MOV LINK:
https://drive.google.com/file/d/1Yeqtk7S4YI8evFrwUvm5phPXWBpSxoFb/view?usp=sharing
 
debug-logs_20180423-164427.tgz
328 KB Download
The Chrome version reported is 67.x, but the bug is labelled M-66. Which version(s) are broken exactly? Is this a regression? i.e. Did Chrome 65.x work correctly?
Labels: Enterprise-Triaged
Owner: atwilson@chromium.org
Sorry. I tried both on M66 and M67 same behavior on both.
Let me update the ticket to match the logs.
Owner: poromov@chromium.org
Can we regress and find out in which release this broke? Did this work fine in M65?

Comment 5 Deleted

Last build this feature was tested was Chrome OS 10452.5.0, 66.0.3359.21
The feature was working fine at that time.

I tried using that build again last night and I was still seeing the same outcome.
Cc: poromov@chromium.org
Owner: vkuzkokov@chromium.org
Status: Assigned (was: Available)
Assigning to Vlad as he has more knowledge of recent printing stack changes.
Vlad, please investigate it.
Description: Show this description
Cc: skau@chromium.org
+Sean from printing team.
Couldn't reproduce so far (although I only have 1 cloud printer): printer shows up as expected.
Status: WontFix (was: Assigned)
Tried this again this morning using 10575.22.0, 67.0.3396.26 on Sumo device. All three printers configured on Cpanel are showing up in kiosk mode.

Closing this ticket, will re open if the problem persists.

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